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Hotel JAL City Haneda Tokyo

4-11 Haneda Asahicho, Ota 144-0042 Tokyo Prefecture
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Traveller (565)
360
Panoramas (5)
Room & Suite (473)
What is Travellers’ Choice?
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About

#1 of 59 hotels in Ota
Location
Cleanliness
Service
Value
Travellers' Choice
●The free shuttle bus between Haneda Airport and the hotel service on going. The pick-up in each Domestic Terminal 1, International Terminal! ! (Please check the bus timetable for details.) ●The breakfast starts from 5:00A.M. early-morning!! We prepare a buffet in 1F restaurant Cafe&Dining HARUHORO Even early departure can eat breakfast well!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Coffee shop
Free airport transportation
Massage
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Currency exchange
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Safe
Clothes rack
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Japanese
2,109Reviews42Q+A41Room tips

Reviews
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Aussieguy44 wrote a review 2 Apr
Brisbane, Australia20 contributions5 helpful votes
A magnificent stay at this hotel. The rooms were immaculately clean. The beds were very comfortable. The breakfast was MAGNIFICENT. Western and Eastern tastes were catered for. The staff were helpful and friendly. It has a free shuttle to the airport. The shuttle begins very early and breakfast is available before you depart. Our stay was for 4 days. The hotel is close to the railway station for travel into Tokyo centre. We will stay in this great hotel again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Book early, Immaculate rooms. magnificent eastern and western breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul wrote a review Nov 2023
Cheddar, United Kingdom38 contributions22 helpful votes
We had no choice about this hotel. Room only just big enough for the uncomfortable. Bed. No English speaking TV channels. No bar/lounge. Wouldn't recommend other than an overnight transit stop.. railway and shuttle bus links ok and local minimarts small Japanese style eateries available
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 24 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo . We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RonRosenthal wrote a review Nov 2023
22 contributions3 helpful votes
4 out of 5, because rarely is anything 5. Check In experience was automated and swift. Front desk staff very helpful. Room is SMALL by American standards, but very clean. Limited power outlets. Great location in Ota-kū / Haneda Airport area.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 24 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo . We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pres D wrote a review Oct 2023
Sydney154 contributions181 helpful votes
We had a great experience staying at the JAL City Haneda Hotel. I think things may have improved, looking at previous reviews. The shuttle service was on time and the driver was very helpful. The signage around the hotel shuttle pickup was poor, but there was a timetable, and the bus came right on time. I tried to use the computer to do self check-in, but I difficulty, and a staff member quickly came to assist and took me to the counter to complete the check-in. The room had every facility expected and more- including bedside reading light, and an alarm clock, an air purifier, trouser press, and coffee pod machine- all in less than 20 sq m. Pyjamas were supplied. The restaurant serves Italian food. We ordered a la carte which was a mistake. There servings are small and seem expensive. On leaving, we saw that there was a set menu option of five courses- salad, soup, pasta, steak and dessert- for 4500 yen- which would have been very good value- as the quality of the food was excellent. We didn't have breakfast as we had a very early flight. I would definitely stay here again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, その他 at Hotel JAL City Haneda Tokyo
Responded 16 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make every effort to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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junior_patel wrote a review Oct 2023
London, United Kingdom88 contributions34 helpful votes
Stayed here for 1 night before an early flight. Hotel is close to the metro station and airport. There is a convenience shop across the road, and hotel has a free shuttle to the airport. Would recommend for an airport hotel
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Date of stay: October 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, その他 at Hotel JAL City Haneda Tokyo
Responded 16 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make every effort to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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surabhi r wrote a review Oct 2023
7 contributions
Clean, quiet, conveniently located for a layover its near a metro station so can manage a quick visit to Tokyo city center as well and the airport is 10 minutes drive , Rooms are neat and well maintained and beds especially the Japanese pillows are very good.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 7 Oct 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JYFlorida wrote a review Sept 2023
Naples, Florida79 contributions51 helpful votes
I visited Japan many times and this is the first time I had such a disappointing experience. The hotel and booking websites mention that there is a shuttle bus between Haneda Airport and the hotel. This shuttle however does not operate 24/7 but at certain times only, so if your plane lands between noon and 4pm (busy hours) either you spend few hours waiting for the shuttle in the airport or you take a taxi. Once you arrive at the hotel, do not expect polite and warm Japanese style greetings. At best someone will show you a computer screen where you will have to do the registration process yourself, get your key from the machine and aim to your room. Make sure not to use the machine before the authorized checking time, or someone will come and (rudely) tell you that you are not authorized to check-in before the set up time. The restaurant is not open all the time either, but fortunately the are plenty of small restaurants around. The room is clean, small but comfortable. No interaction with the staff at check-out either, since you are require to use the computerized machine again. No human interaction, no good by, no thanks at this stage either. Cold and unpleasant.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 1 Oct 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very sorry for any inconvenience you may have experienced. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hotsyd22 wrote a review Sept 2023
Sydney, Australia167 contributions212 helpful votes
For an airport hotel Hotel JAL City Haneda is pretty hard to fault. It was modern, spotlessly clean and very comfortable with every practical amenity you would expect of a hotel in this category. The rooms was small but it is Tokyo and an airport hotel - exactly what is to be expected. The hotel location is good and easy to find. When coming from the airport we didn't bother with the free shuttle bus. it is two stops on the Keikyu line (stop is Anamori-Inari) departing from Terminal 3 (international terminal). When you get off the train, exit the station, turn left at the intersection and it is a short flat walk to the hotel which is the large building down the street directly in front of you. On the return to the airport the next morning we did use the bus as it happened to be leaving when we were it it was very convenient. Surrounding the hotel there are a number of local restaurant options, convenience stores and other shops. We didn't try them - instead, we jumped back on the train and went into downtown Tokyo (Shibuya) which was about 40 minutes each way on the train.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 12 Sept 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Doc MarzRL wrote a review Jul 2023
Santo Tomas, Philippines23 contributions5 helpful votes
The hotel is exemplary on its own category. It was well maintained and cozy comfortable. The air conditioning is perfect and the room amenities is complete I could not ask for more in a hotel in that category. The location is near the airport only one station away via train and it offers free shuttle service
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Date of stay: July 2023Trip type: Travelled solo
Room Tip: Location is perfect, near the airport So clean and accommodating staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 29 Jul 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are delighted to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you to our hotel again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roy H wrote a review Jun 2023
Greater Sydney, Australia5 contributions1 helpful vote
Having just flown in from London, a long flight we arrived to find we could not use the restaurant as they had a function happening. Now, I would have thought they would give preference to their guests for dining. It was a Sunday night and other restaurants in the area were closed. So we went to bed hungry. Not good at all. Breakfasts were terrible and most cooked items were cold. The Wi-Fi is NOT fast at all and drops out frequently. On the good side, its location near Haneda airport is excellent.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 18 Jun 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very sorry for your disappointment regarding the restaurant and breakfast. We will continue to make every effort to improve our services to ensure your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you back to our hotel again. Hotel JAL City Haneda Tokyo Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£64 - £106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jal city haneda tokyo hotel
LOCATION
JapanKantoTokyo PrefectureTokyoOtaHaneda / Kamata / Shinagawa / Kamata / Haneda
NUMBER OF ROOMS
308
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL JAL CITY HANEDA TOKYO - Updated 2024 (Ota, Japan)

Frequently Asked Questions about Hotel JAL City Haneda Tokyo
Which popular attractions are close to Hotel JAL City Haneda Tokyo?
Nearby attractions include Anamori Inari Shrine (0.1 miles), Fox Statue Konchan (0.1 miles), and Luxury Flight Haneda Honten (0.2 miles).
What are some of the property amenities at Hotel JAL City Haneda Tokyo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Hotel JAL City Haneda Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel JAL City Haneda Tokyo?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Hotel JAL City Haneda Tokyo?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Hotel JAL City Haneda Tokyo?
Conveniently located restaurants include Swan Cafe & Bakery Chrono Gate, Chuka Soba Sato, and Yoronotaki Anamori Inari.
Does Hotel JAL City Haneda Tokyo have an airport shuttle?
Yes, Hotel JAL City Haneda Tokyo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel JAL City Haneda Tokyo have airport transportation?
Yes, Hotel JAL City Haneda Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel JAL City Haneda Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel JAL City Haneda Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel JAL City Haneda Tokyo?
Many travellers enjoy visiting Kawasaki Daishi Heiken-ji Temple (1.6 miles), Irugi Shrine (4.9 miles), and Suzugamori Keijo-ato (2.8 miles).