We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cross Keys Hotel

Save
Traveller (2)
Room & Suite (4)
Ratings and reviews
  • Excellent40%
  • Very good35%
  • Average15%
  • Poor3%
  • Terrible7%
Travellers talk about
“cross keys”(15 reviews)
“base to explore”(3 reviews)
“room was clean”(5 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
Spa
Laundry Service
Babysitting
Breakfast included
Pool
Room Service
Suites
3 Star Hotel
17C former coaching in is at the top of Loch Ken and on the edge of the Galloway Forest Dark Sky Park. It is set in the centre of the smallest and most picturesque Royal Burgh in Scotland. We have 10 cosy en-suite bedrooms with TV/DVD/Radio and tea and coffee making facilities, a...
View all hotel information
Location and contact
High Street, New Galloway DG7 3RN, Scotland
34.3 miles to Prestwick Airport
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (77)
Filter reviews
75 results
Traveller rating
29
26
12
2
6
Traveller type
Time of year
LanguageEnglish
29
26
12
2
6
Show reviews that mention
All reviewscross keysbase to exploreroom was cleanevening mealgalloway forestbed and breakfastwarm welcomesusanscotlandmotorcyclingquizdogwalks
FilterEnglish
Updating list...
1 - 5 of 75 reviews
Reviewed 7 June 2018

Tried to book a meal here and gave up after 3 attempts! I inquired after a table for 2 in July for 8.30pm to be told they stopped serving at 8pm and I should try Castle Douglas for a meal. I subsequently e-mailed another 2...More

Thank Gail M
Response from SusanOhare, Owner at The Cross Keys HotelResponded 8 June 2018

What a totally exaggerated `review` !! You emailed me requesting a table for 2 on 26/7 @ 9.00 pm. I emailed you back to tell you that we stopped serving at 8.00 pm and suggested other places for you to eat if you wanted a...More

Reviewed 23 April 2018

I booked six rooms for a one night stay on a motorcycling trip around Scotland. Private gated parking at the rear, uneven ground, not secure. Clean and tidy rooms with full facilities,a little tired and in need of an update but comfortable. Bar doesn't normally...More

Thank begster
Reviewed 2 April 2018 via mobile

My OH booked this B&B as a base to explore The Galloway Forest & surrounding areas. Susan is a welcoming dog-loving host who ensures a comfortable stay. Whilst basic, our room was comfortable with a hot shower. toiletry supplies weren’t provided but we were able...More

Thank Gemma F
Reviewed 29 November 2017

We have been trying to go for a drink in the bar at the Cross Keys Hotel for over three weeks, but the place is always shut. Sometimes it has an ‘Open’ sign hanging in the main door, but it makes no difference, it is...More

1  Thank Peter T
Response from SusanOhare, Owner at The Cross Keys HotelResponded 1 December 2017

The only night the pub is closed is Sunday evenings. We have a very busy Hotel and our residents eat and drink here. We do, however, close the bar once our residents have gone to bed as experience shows that midweek and winter weekends the...More

Reviewed 10 November 2017

Mid week trip spur of the moment resulted in entertaining evening, Susan the landlady happen to say was a quiz evening. Place was packed Wednesday night turned out to be funny evening all very friendly and a laugh. Room clean, shower red hot (winter) needed...More

Thank Pyrex007
View more reviews
About
Description
17C former coaching in is at the top of Loch Ken and on the edge of the Galloway Forest Dark Sky Park. It is set in the centre of the smallest and most picturesque Royal Burgh in Scotland. We have 10 cosy ...More en-suite bedrooms with TV/DVD/Radio and tea and coffee making facilities, a traditional bar with a good selection of Malts and a welcoming log fire and an excellent restaurant specialising in fresh local produce. Wi-fi access throughout Hotel. This is the perfect base to unwind and explore the outstanding natural beauty of South West Scotland. You can enjoy walking, cycling, shooting or stalking, fishing, golf, birdwatching, photography and painting, watersports.........Or just totally relax and do nothing....We welcome well behaved and "dog friendly" dogs. TRADITIONAL HOSPITALITY AT ITS VERY BEST. Less
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Free Parking
Spa
Free High Speed Internet (WiFi)
Babysitting
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Pool
Beachfront
Room Service
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (2)
Room & Suite (4)
Questions & Answers
Get quick answers from The Cross Keys Hotel staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Quiet town think all rooms will be good sleeping"
Read review
"All the rooms are very good"
Read review
"All good as far as i could tell"
Read review
"Pick another hotel."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing