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The Quay Hotel & Spa

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The Quay Hotel & Spa
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2,251 Reviews from our TripAdvisor Community

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Showing 2,243: English reviews
North Wales
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed yesterday NEW

I really don't like writing critical reviews, but I always try to be fair! I like going to the Quay and I always find the staff pleasant and helpful, but the Christmas 'do' for members fell rather short of expectations particularly in relation to service. The meal itself was quite good, but because meals were not preordered, it was very... More 

Helpful?
Thank Maretta
Chester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

We have stayed at this hotel on many occasions and always keep coming back for more, every thing is perfect from the rooms to the incredibly friendly and helpful staff special mention to Sean on reception what an asset he is , he had remembered it was my birthday and two lovely cupcakes were in the room what a lovely... More 

Helpful?
Thank mickeymouse23
Telford
Level Contributor
6 reviews
3 hotel reviews
Reviewed 3 days ago NEW via mobile

Once again another fabulous visit to one of my favourite hotels.... I am originally from Deganwy and love bringing my friends to my hometown for my annual birthday celebrations... we all love the hotel and the staff once again made our stay very special... my friend was taken ill on our first night and the deputy manager carl was just... More 

Helpful?
Thank marielouiseo183
Cheshire, United Kingdom
2 reviews
Reviewed 5 days ago NEW

We have just stayed for the weekend and not for the first time as the hotel is FIRST CLASS and couldn't be recommended enough. The staff have to have a special mention as they go above and beyond the call of customer service and always make our stay special, in particular Sandra Pennington, who went out of her way and... More 

Helpful?
Thank DuncanC51
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this wonderful review. I was delighted to read the Hotel is "FIRST CLASS" and you "can not recommend us enough". Wow! Music to my ears! It was also lovely to read that the staff, in particular, Sandra went out of her way. We pride ourselves on extremely good customer service and am so very glad... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

Came here has a surprise from my husband for our 1 year wedding anniversary, and I must say it is an amazing place. We got into suite and found a dozen red roses, rose' 2 cupcakes and petals on bed in shape of a heart. John and the hotel had gone all out to spoil me. We had the suite... More 

Helpful?
1 Thank Emma J
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, May I firstly wish you a happy belated Wedding Anniversary. It was wonderful to read you thought the Hotel was an "amazing" place. I was also delighted to read the staff were friendly, the Suite was huge, you thoroughly enjoyed your Spa treatments and they were relaxing. I was sorry to read about the Breakfast but glad this... More 

Wolverhampton
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW via mobile

I have just spent 2 days here with several friends. The rooms are lovely, some with beautiful views. The facilities and food are excellent. I would like particularly to say how wonderful the staff are. Friendly but professional all who we had contact with, but I would especially commend Carl, the restaurant assistant manager who was extremely kind to me... More 

Helpful?
Thank Gillian B
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review and we appreciate all your lovely comments which we will pass on to everyone concerned, in particular to Carl, I was delighted to read he was "extremely kind" and I do hope you have made a full recovery. It was wonderful to hear you enjoyed your stay and... More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

Nice hotel in good location. Chose this hotel mainly based on the fact that it had a swimming pool/Jacuzzi. Facilities were nice and clean but Jacuzzi wasn't very warm at all which was a bit of a disappointment as it wasn't very pleasant or relaxing to sit in. Hotel room was nice, clean and a good size. We had had... More 

Helpful?
1 Thank Rach3lm
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review. It was wonderful to read you enjoyed your Room, it was clean and a good size. I was disappointed to read of the error of the Room service and the Room not being ready for your arrival, I have spoken with the team as we take great pride... More 

Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

My wife and I stay at this hotel several times a year....we clearly like it, we keep coming back. We like the view of the estuary and the castle. The rooms are comfortable, and the food is good. But we always (and I do mean always) leave, just a little bit irritated. They just fall short EVERY time we stay.... More 

Helpful?
2 Thank bernardr0ss
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your honest review. I was very please to hear you visit us several times a year and the food is good. Please accept my sincere apologies for issues you have raised, they are all "School boy errors" that should not be happening and I have addressed these with everyone concerned... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

My step Mum and I had a lovely visit yesterday. The spa facilities were fantastic as always, very relaxing atmosphere. The restaurant staff were attentive and friendly. I can't recommend the Thai prawn skewer starter enough it was delicious! As too was the fish. Beautiful views even on a rainy day. A magical feel with the Christmas decorations on display.... More 

Helpful?
Thank Gemmanjones
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you very much for the wonderful title to your review and for your complimentary comments which are really appreciated and will be passed on to all our staff. I was delighted to hear you enjoyed the Thai prawn skewer and the Fish. We hope we will have the pleasure of seeing you again soon and a very... More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

Stayed in a suite for 5 nights in November with our one year old. The positives: We were travelling with a one year old and all special food requests were honoured - no problem at all. Staff were almost all lovely - reception and breakfast staff particularly good. Staff were great with our little one. Great views from room. Stayed... More 

Helpful?
1 Thank NikkiRailton
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us, I greatly appreciate your feedback all your well balanced comments. I was sorry to learn that on this occasion we failed to meet your expectations regarding price, functionalities and quality. I will certainly share your comments with my Management team and understand it is only... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Deganwy
Price Range: £116 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from The Quay Hotel & Spa staff and other travellers.
13 questions
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Warrington, Pennsylvania
over a year ago
over a year ago
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10 months ago

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Questions? Get answers from The Quay Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have seen the rooms but not stayed there and they are all good size. The sea view rooms are particularly pleasant.”
 of 5 bubbles Maretta, 1 Dec 2016 | Read review
“Estuary view rooms are amazing”
 of 5 bubbles mickeymouse23, 30 Nov 2016 | Read review
“estuary view is excellent”
 of 5 bubbles bernardr0ss, 23 Nov 2016 | Read review
“All good , just get one to meet your budget”
 of 5 bubbles veghedgehog, 19 Nov 2016 | Read review
“Ask for a view over the harbour if possible.”
 of 5 bubbles tr7v8, 19 Nov 2016 | Read review
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