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The Quay Hotel & Spa

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The Quay Hotel & Spa
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2,311 Reviews from our TripAdvisor Community

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Showing 2,303: English reviews
Reviewed yesterday NEWvia mobile

We booked a suite with DB&B for our wedding anniversary, travelling as couple with 18month year old. We really enjoyed a relaxing stay. Our toddler loved it as much as we did. Very friendly and helpful staff across the hotel. Rooms didn't seem too tired as some reviews point out. Our suite was great - very spacious and comfortable, with...

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Thank CBLP
Reviewed yesterday NEWvia mobile

Problems with initial spa treatment and then my food order was incorrect. I made a complaint to the duty manager Sandra and she listened to what I had to say. She couldn't apologise enough she was excellent. After our conversation the stay was perfect. Sandra even arranged a goodwill gesture which was appreciated and not expected. I would come back...

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Thank Patrickb1988
Manchester, England
Reviewed yesterday NEWvia mobile

Visited with my better half for a little weekend break whilst grandparents had the kids. Plan was to recharge our batteries and this place was perfect. Got a good advance purchase deal on room, dinner on first night and breakfast. Location was stunning and views were spectacular. Hotel was clean and staff were friendly. Room was spacious and well equipped...

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Thank Blink_Vader
Shrewsbury, United Kingdom
Reviewed 2 days ago NEW

The hotel is in a great location - easy to get to Llandudno & Conwy. We booked an overnight stay and spa day through a Tzoo deal. The hotel room was beautiful - overlooking the small harbour. Big comfy bed, with fridge & enormous bathroom. Had afternoon tea in the bar area - a lovely sunny day so able to...

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Thank Wendy B
Northwich, United Kingdom
Reviewed 2 days ago NEWvia mobile

I have stayed here lots of times over the past 7 years. The rooms are beautiful with good quality furnishings. The views across the estuary are breathing. The restaurant is excellent with good locally sourced ingredients. The staff are always friendly and attentive making you feel special. I would highly recommend this Hotel.

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Thank northwichvan
Mold, United Kingdom
Reviewed 5 days ago NEWvia mobile

Returned to The Quay Hotel as a spa day had been bought as a gift and yet again it failed to disappoint. Everything was of excellent standard. Penthouse is amazing as well as the food and prices. Staff were helpful and accommodating and made us feel very welcome. Can't wait to return therefore looking at wedding packages!!! Would highly recommend...

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1Thank charlielou80
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this wonderful review! My Team work incredibly hard and get genuine satisfaction from making our guests feel welcomed and comfortable at all times and I am so happy you felt this way. I have passed your comments to them. We have just had an amazing refurbishment in our upstairs function Rooms where we hold our...

Chorley, United Kingdom
Reviewed 6 days ago NEW

stayed for 1 night got a good deal through the hotel website, 3 course dinner and bottle of wine, breakfast and stay in a suite. Lovely food and superb view from our room, was able to have a late check out as well, all staff very friendly and helpful. Will be booking again in the future

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Thank scott p
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments on your recent visit to us at the Quay Hotel & Spa. I was pleased to hear you got a good deal through our Website, we also offer 15% savings for advanced purchases. I was also glad to hear that the food was lovely and the team were...

Rhyl, United Kingdom
Reviewed 6 days ago NEWvia mobile

This is our favourite place. The rooms are amazing and the staff were fantastic. The food from breakfast to Evening meal was amazing like the views. We love staying here although we live 15 minutes away. Love! Love! Love! A*****

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Thank nickwboy
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you so very much for this wonderful review. I was delighted to hear you "Love, Love, Love" our Hotel. I was also pleased to hear the staff were fantastic, I am so very proud of my team, they always go the extra mile to ensure a high standard of customer service. I was also glad to hear...

Manchester, United Kingdom
Reviewed 6 days ago NEW

We stayed on a wet Sunday night in Jan 17 as a birthday treat for my partner, hotel communal areas were lovely, staff friendly & helpful. The restaurant service was great and the food was excellent, both from an evening meal & breakfast perspective. The quiet lounge (just behind reception) was great to escape to for a quiet drink. We...

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1Thank Suet74
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write your review of our Hotel, your comments are very much valued and I was delighted to hear the staff were friendly and helpful, each team member take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our owner...

Manchester, United Kingdom
Reviewed 6 days ago NEW

Stayed here for one night Staff really helpful and pleasant. We stayed in a superior twin with marina view and we weren't disappointed! Very comfortable room with fabulous large bathroom. Only criticism was that free view channels on TV weren't working. Breakfast was superb! All in all a really great hotel and very reasonable Would highly recommend and would stay...

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Thank san257
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Many thanks for your kind feedback that I will share with all my team. I look forward to welcoming you back to the Hotel very soon. If you visit our website there are some great deals and treat yourself to another night in our Twin Penthouse with amazing views of the Estuary and Conwy Castle. We shall look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Deganwy
Price Range: £103 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from The Quay Hotel & Spa staff and other travellers.
15 questions
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Warrington, Pennsylvania
over a year ago
over a year ago
Derbyshire, United Kingdom
7 days ago
1 month ago

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Questions? Get answers from The Quay Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms or Suites have estuary facing rooms”
 of 5 bubbles Suet74, 17 Jan 2017 | Read review
“If possible go for marina or estuary view”
 of 5 bubbles san257, 17 Jan 2017 | Read review
“view of the estuary fantastic”
 of 5 bubbles 996brynj, 16 Jan 2017 | Read review
“If you're coming to Conwy and staying in a hotel look no further”
 of 5 bubbles 374DavidW, 13 Jan 2017 | Read review
“Executive Estuary view”
 of 5 bubbles M487ODpaulb, 12 Jan 2017 | Read review
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