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The Quay Hotel & Spa

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The Quay Hotel & Spa
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2,254 Reviews from our TripAdvisor Community

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Showing 2,246: English reviews
Harrogate, United Kingdom
Reviewed yesterday NEW

I have just returned from an excellent stay here, lovely room overlooking the bay, spotlessly clean, great quality linen on bed etc. Enjoyed a fabulous facial in the well laid out and relaxing spa area. Evening meal delicious, tempted by most of the options for starter and main course, decided on scallops and welsh lamb and thoroughly enjoyed every mouthful....

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Helpful?
Thank LucyLab27
Northwich, United Kingdom
Reviewed 3 days ago NEW

standard room gorgeous overlooking marina - quiet and peaceful could have stayed longer, food very good especially starters and breakfast - friendly and unpretentious quality hotel. Spa stunning and treatments in spa very very good - staff very friendly and looked after me very well.

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Helpful?
Thank trishcotton63
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this wonderful review. I was delighted to read that you were well looked after and the food was very good, my Executive Head Chef does go to some lengths to source the finest locally sourced produce. I was also pleased that your Spa treatments were "very very good" and you found the staff to be...

Island of Anglesey, United Kingdom
Reviewed 4 days ago NEWvia mobile

Booked a party for a group of 13 and all thoroughly enjoyed. Attended the Great Gatsby party night, great theme, great atmosphere, brilliant singer/entertainment and good hot food. Eight of us stayed over, room, service and spa facilities awesome. The real gem of the place are the staff, attentive, fun but professional and very hardworking. Well done the Quays, you...

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Helpful?
Thank afallon
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this amazing review. I was so very pleased to hear you had a "Fantastic Christmas Party". Our "Great Gatsby Party" nights have been so popular and everyone attending has thoroughly enjoyed their evening, we are struggling to think of something to top it for next year!! Any suggestions would be welcome!! Any Powell our Entertainer...

North Wales
Reviewed 1 week ago

I really don't like writing critical reviews, but I always try to be fair! I like going to the Quay and I always find the staff pleasant and helpful, but the Christmas 'do' for members fell rather short of expectations particularly in relation to service. The meal itself was quite good, but because meals were not preordered, it was very...

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Helpful?
Thank Maretta
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your honest review. I was so pleased to read that after the "small niggles" you enjoyed your evening and the meal was good. This was the first of many Christmas Party Nights and the first year that no pre-order had been taken, I believe you were one of the last...

Chester, United Kingdom
Reviewed 1 week ago

We have stayed at this hotel on many occasions and always keep coming back for more, every thing is perfect from the rooms to the incredibly friendly and helpful staff special mention to Sean on reception what an asset he is , he had remembered it was my birthday and two lovely cupcakes were in the room what a lovely...

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Helpful?
Thank mickeymouse23
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this lovely review. May I wish you a happy belated Birthday. I was delighted to read that the staff are incredibly friends and yes, Shaun is one of our super-stars! I was also pleased to read that everything is "perfect" and you enjoyed out fresh locally sourced produce, my Executive...

Telford
Reviewed 1 week ago via mobile

Once again another fabulous visit to one of my favourite hotels.... I am originally from Deganwy and love bringing my friends to my hometown for my annual birthday celebrations... we all love the hotel and the staff once again made our stay very special... my friend was taken ill on our first night and the deputy manager carl was just...

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Helpful?
Thank marielouiseo183
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this wonderful review. It was lovely to read you had another fabulous visit and we are one of your "favourite Hotels". I was extremely pleased to read the staff made your stay special, in particular Carl, who has thankfully been with us for many years. I have passed your lovely...

Cheshire, United Kingdom
Reviewed 1 week ago

We have just stayed for the weekend and not for the first time as the hotel is FIRST CLASS and couldn't be recommended enough. The staff have to have a special mention as they go above and beyond the call of customer service and always make our stay special, in particular Sandra Pennington, who went out of her way and...

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Helpful?
Thank DuncanC51
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this wonderful review. I was delighted to read the Hotel is "FIRST CLASS" and you "can not recommend us enough". Wow! Music to my ears! It was also lovely to read that the staff, in particular, Sandra went out of her way. We pride ourselves on extremely good customer service and am so very glad...

Reviewed 1 week ago via mobile

Came here has a surprise from my husband for our 1 year wedding anniversary, and I must say it is an amazing place. We got into suite and found a dozen red roses, rose' 2 cupcakes and petals on bed in shape of a heart. John and the hotel had gone all out to spoil me. We had the suite...

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Helpful?
2Thank Emma J
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, May I firstly wish you a happy belated Wedding Anniversary. It was wonderful to read you thought the Hotel was an "amazing" place. I was also delighted to read the staff were friendly, the Suite was huge, you thoroughly enjoyed your Spa treatments and they were relaxing. I was sorry to read about the Breakfast but glad this...

Wolverhampton
Reviewed 2 weeks ago via mobile

I have just spent 2 days here with several friends. The rooms are lovely, some with beautiful views. The facilities and food are excellent. I would like particularly to say how wonderful the staff are. Friendly but professional all who we had contact with, but I would especially commend Carl, the restaurant assistant manager who was extremely kind to me...

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Helpful?
Thank Gillian B
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review and we appreciate all your lovely comments which we will pass on to everyone concerned, in particular to Carl, I was delighted to read he was "extremely kind" and I do hope you have made a full recovery. It was wonderful to hear you enjoyed your stay and...

Reviewed 2 weeks ago

Nice hotel in good location. Chose this hotel mainly based on the fact that it had a swimming pool/Jacuzzi. Facilities were nice and clean but Jacuzzi wasn't very warm at all which was a bit of a disappointment as it wasn't very pleasant or relaxing to sit in. Hotel room was nice, clean and a good size. We had had...

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1Thank Rach3lm
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review. It was wonderful to read you enjoyed your Room, it was clean and a good size. I was disappointed to read of the error of the Room service and the Room not being ready for your arrival, I have spoken with the team as we take great pride...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Deganwy
Price Range: £116 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from The Quay Hotel & Spa staff and other travellers.
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Warrington, Pennsylvania
over a year ago
over a year ago
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Questions? Get answers from The Quay Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“standard rooms very good and luxurious”
 of 5 bubbles trishcotton63, 7 Dec 2016 | Read review
“I have seen the rooms but not stayed there and they are all good size. The sea view rooms are particularly pleasant.”
 of 5 bubbles Maretta, 1 Dec 2016 | Read review
“Estuary view rooms are amazing”
 of 5 bubbles mickeymouse23, 30 Nov 2016 | Read review
“estuary view is excellent”
 of 5 bubbles bernardr0ss, 23 Nov 2016 | Read review
“All good , just get one to meet your budget”
 of 5 bubbles veghedgehog, 19 Nov 2016 | Read review
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