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Arden Hotel & Leisure Club

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Arden Hotel & Leisure Club
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1,301 Reviews from our TripAdvisor Community

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Showing 1,284: English reviews
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Lincolnshire
Reviewed yesterday NEWvia mobile

We stayed here after getting a fairly late deal on the internet. Was only £69 instead of over £150. The lady on reception was lovely and after I enquiries about walking distance to resort world (next to the Genting arena) she told me it was about a 10 min walk but it's quite dark at night and as it was...

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Helpful?
Thank pinklady2101
Reviewed yesterday NEW

We booked this hotel for its close proximity to Birmingham Airport, the option to park and fly and the leisure facilities and the price, were not disappointed. The hotel itself was easy to find, parking no problem and check in very easy. Our room was lovely clean and fresh with everything we needed for a nights stay. We really enjoyed...

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Thank JoP4
Birmingham, United Kingdom
Reviewed 2 days ago NEW

We held our wedding reception here and from the staff to managers to the owners were fabulous. The rooms do need a up grade but I would preference great customer service than fancy trappings . Would defiantly book this venue again for a function . We ate in the restaurant on the Friday evening in the main restaurant was really...

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Helpful?
Thank pauline a
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Pauline a, What a lovely review! Its brilliant to see that you had a great experience with us, and I look forward to welcoming you back to us again in the near future for your next function. Kind regards, Michael Simpson

Exeter, United Kingdom
Reviewed 5 days ago NEW

My family and I have stayed here several times over several years, mainly when flying from Birmingham International. I unsuccessfully tried to book a triple room last year and had to book 2 x doubles as there didn't appear to be any triples available. They have also installed a barrier for the car park which we weren't notified about. So,...

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Helpful?
Thank rivbom
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear rivbom, Thank you for taking opportunity to review us following on from your stay at the Arden Hotel & Leisure Club. We do have a selection of triple rooms available, and had these rooms been available at the time of booking we would have offered this to you. I can only assume that a triple room has later freed...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Good location for visiting the NEC or Resorts World, although walking is a bit tricky - it's around £6 in a taxi. Quiet, nice relaxing bar area. Rooms are clean and comfortable and you won't be cold. Staff are friendly and polite. There is free car parking on site for residents.

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Helpful?
Thank SMF2412
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear SMF2412, Thank you for the review you have left us with regards to your stay at Arden Hotel NEC. I am really pleased to see that you had such a good stay with us and I hope to welcome you back to us again in the near future for your next visit to the area. Kind regards, Michael Simpson

Reviewed 1 week ago via mobile

This place was excellent, so close to the NEC and the room was immaculate and so comfortable to stay in it felt like home from home. The service we received was second to none, I will definitely be returning as the whole place is so welcoming and friendly.

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Helpful?
Thank sean w
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear sean w, Thank you for taking the time to review us and for such a lovely review. Its great to see you enjoyed your time with us when visiting the NEC, and I look forward to welcoming you back to us again in the future. Kind regards, Michael Simpson

scotland
Reviewed 1 week ago

Before I explain the meaning of the title I will start with mentioning the good points of this hotel Firstly it is near the NEC however no direct access. Secondly the staff who I dealt with on reception on checking in and early this morning were very courteous and polite and eager to help. Thirdly , the bar staff were...

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Helpful?
Thank jmcc67
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear jmcc67, Thank you for reviewing us, and I am sorry to see you had such a bad experience particularly when it came to the temperature of your room. The temperature in your accommodation should have been left at an ambient temperature. We have thermostatic valves on the radiator that allow temperature to controlled from the base of the radiator,...

The_Gapster
Reviewed 1 week ago

I stayed here on business whist attending an event at the NEC. The hotel was very overpriced but all nearby hotel are when Spring Fair is in town! The hotel is in a fantastic location for the NEC - intact you can walk to it in about 10 minutes which I found great. However that is where the positives end....

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Helpful?
Thank The_Gapster
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear The_Gapster, Thank you for taking an opportunity to review us, and I am sorry to learn that we did not at all meet your expectations during your stay with us. I will ensure I liaise with my housekeeping manager and Food & Beverage manager over the experiences you have had both when dining and in your room. I have...

Nottingham, United Kingdom
Reviewed 1 week ago via mobile

Booked 3 rooms for an event at the Genting arena. Found out the day before that family members had booked their own room so tried to cancel only to be told it had to be cancelled 2 days before (never heard of this before). Requested a cancellation from the hotel and they declined so payed the full rate. A shame...

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Helpful?
Thank Zoe I
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Zoe I, Thank you for taking the opportunity to review us, and I was very disheartened to learn that you had such a poor stay with us. We do try and make our cancellation policies as clear as possible, with the exception of our discounted advance booking or promotional rates, our cancellation deadline falls as 5.00pm on the day...

Reviewed 1 week ago

Perfect location for Genting Arena, food was brilliant we had our evening meal & breakfast there. Staff friendly. Pool lovely, kids loved it. Room clean. Only down fall was noisy pipes! Banging through the night, by 2.15 am had to turn radiator off to stop the banging so then was a little cold.

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Helpful?
Thank Helen W
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Helen W, Thank you for reviewing us, I am really pleased to see you enjoyed your stay with us. I hope to welcome you back to us again in the near future for your next event at Genting Arena. Kind regards, Michael Simpson

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more   less 

Additional Information about Arden Hotel & Leisure Club

Address: 8 Coventry Road, Bickenhill, Solihull B92 0EH, England
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Price Range: £57 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Arden Hotel And Leisure
Arden Hotel & Leisure Club Bickenhill, Solihull
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Questions & Answers

Here's what travellers have asked, with answers from Arden Hotel & Leisure Club staff and other travellers.
19 questions
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Questions? Get answers from Arden Hotel & Leisure Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a firm mattress if you need one.”
 of 5 bubbles JoP4, 25 Feb 2017 | Read review
“Choose a different hotel.”
 of 5 bubbles rivbom, 21 Feb 2017 | Read review
“There isn't one”
 of 5 bubbles 768stephenh, 8 Feb 2017 | Read review
“yes, avoid”
 of 5 bubbles MissDior76, 23 Jan 2017 | Read review
“Good base for the NEC”
 of 5 bubbles U2496GPmm, 16 Jan 2017 | Read review
5 of 5