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Stonewater Eco Resort

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Stonewater Eco Resort
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117 Reviews from our TripAdvisor Community

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Showing 116: English reviews
India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We stayed at this hotel for one night only and they manged to screw even in such short span of time. 1) There is no intercom in the room. 2 mobile phones are printed on the wall of the room and you are supposed to call from your own cellphone in case of any issue. 2) The tv was not... More 

Helpful?
Thank silky g
Dhaka
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

Huge property with lots of trees and beautiful landscape. It has direct view & access to sea. Our entire stay was memorable. Myself and my wife - we both enjoyed very much our stay at this beautiful resort. All the staff were polite & helpful. Easy to reach nearby locations like Panaji, Old Goa etc. Property itself covered long landscape... More 

Helpful?
1 Thank Mehedi B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We had booked this resort for 3 days. Staying even 1 day was such a worst experience that we cancelled our next 2 days booking through Makemytrip and left hotel next day itself. Apart from the well maintained garden there's nothing at all to praise about. 1) We changed three rooms in a single day(317 exotic room, 217 & 218... More 

Helpful?
1 Thank TinaKaiv
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

It's very very average place. Rooms are not clean, closed for Long duration wherein you do end up sharing bed with reptiles and roaches. If you are planning on camping or trekking or living in the jungle, this maybe the best indoor place to start. Food was average. Staff is responsive and the manager was very helpful. But this is... More 

Helpful?
1 Thank Seethu V
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

Visited the place from 2nov to 5 Nov. The place is very nice and peaceful but the food and service is pathetic. Being located on an isolated location near naval museum you have to travel min 10 kms for anything you want other than what the hotel offers. The rooms are well maintained and clean.But lots of stray dogs on... More 

Helpful?
1 Thank Yadnyadatta H
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Thank you for having shared your experience at Stone water Eco resort.we are glad you found the property peaceful and appreciated the rooms we have to offer our sincere apologies that the food and service did not Meet with your expectations and we are extremely sorry for all the inconveniences that have been caused to you. We have noted with... More 

Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 weeks ago

We were booked in this place for a re-union of sorts for 3 nights. Astoundingly, I am unable to comment anything positive about this property. The overall place is run down. The log cabins needed refurbishment about 5 years back. The cabin where I was staying - the AC worked only on one setting (too high), the main door key... More 

Helpful?
Thank DiscoverySS
Navi Mumbai (New Mumbai), Maharashtra, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2016

I checked in on 14th August, 2016, chalet 217 if not mistaken. Yes, it is far away from Bagas and Candolims of the world, but this place for sure has a different and unique vibe than others. This tranquil set up can be only felt once you enter its premises – perfect for a silent and serene stay for couples.... More 

Helpful?
Thank Apoorvsingh85
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Dear Guest Thank you for sharing your experience with us. We are glad you enjoyed your stay with us and understand what we have to offer in our property. We are located away from the hustle of the city life and we do have nature at its best. During the off season is when most of the property renovations are... More 

Level Contributor
1 review
Reviewed 19 September 2016

I stayed in the resort over a weekend. Place was green and serene and thats it...... Restaurant was not very clean.... Not much choice if you are vegetarian Room Service or even the service in the restaurant is not great.... AC was working..not working...and sometimes was making noise... They say sea view but you don't have much to do as... More 

Helpful?
Thank ASHWANI R
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Dear Guest Greetings from Stone water Eco resort Thank tou for sharing your experience with us. During the monsoons we are not allowed to operate water sports and the only outdoor activity we have in the property is walks through the lush greenery. Now with the season open we have a full fledged spa & salon , water sports activities... More 

Bengaluru, India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2016

We planned.. Cancelled.. Replanned.. Cancelled again because by then we couldn't find any good hotels. With disappointment, we just gave up our vacation plan. As stubborn as always, I kept searching and stumbled upon this hotel. It matched our requirements.. A resort with some space around rather that just a hotel... Near the beach... More of a family place than... More 

Helpful?
Thank Anila M
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Dear Guest Greetings from Stone water Eco resort We are glad you booked your stay with us and enjoyed your holiday in Goa Our property is centrally located and equal distance from both north and south Goa , which allows our guests to comfortably visit some of the famous locations goa has to offer.we have noted down your feedback and... More 

Jaipur, India
2 reviews
Reviewed 7 September 2016 via mobile

It's a great getaway place for those looking for peace and relaxation, location is great lush greenery , beautiful seaview n lovely location of the pool. since our trip was for relaxation we were happy with the location BUT when it comes to services it needs a alot of improvemrnt, we had to call the reception thrice for WiFi password... More 

Helpful?
Thank Ghazi0005
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Dear Guest Thank you for sharing your experience with us We have checked with our department about the complimentary pick up and drop during your stay. Our in house drivers are available from 10am to 3pm ( checkin / checkout timing) unfortunately the drop post these timings are chargeable. However we apologise for the inconvinience caused to you and look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service

Additional Information about Stonewater Eco Resort

Address: Karma Woodhouse Estae | Santrem Beach, Issorcim, Bogmalo 403516, India
Region: India > Goa > Bogmalo
Price Range: £69 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stonewater Eco Resort 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Stonewater Eco Hotel Vasco Da Gama
Stonewater Eco Resort Goa/Bogmalo
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Questions & Answers

Here's what travellers have asked, with answers from Stonewater Eco Resort staff and other travellers.
3 questions
Ask a question
New Delhi, India
4 months ago
GURGAON

Dear Ms. Nisha,

I checked in at 12:00 pm & called you around 4:00 pm & told you that I am writing a review on your service. Hope you understand the level of service & luxury provided by you in 4 hours.

Then you offered no bill for food & discount on room fares. Hope you remember, you sent a cake also in evening, which I respectfully returned because we were in hurry because our whole day was ruined by your luxury/pathetic service.

Don't lie that I told you about the review within half an hour of checking. Check phone records (pics attached).

Then again you are lying by saying, that we asked for free room. You are a great liar.

I paid in advance & surely I know, nothing comes free in this world. That is why didn't accepted any of your above offers for discount.

I am from retail field & understand the importance of customers, their service, quality & also the taxes you are mentioning. Most important, you don't lie.

I can understand now, why the service was so poor.

To answer the question from the owner of resort, "What can the management do?", : I m telling you- stop lying, improve service, clean your rooms/balconies, remove ants prior checkins, clean bath tubs, train your people, tell them to behave properly, don't try to buy Bad Experiences & stop blaming the customer if you are unable to raise your servce standards.

Pls note:

You have a great property, just learn management & stop lying.

You can learn a lot about management on internet if you get time after posting lies.

PS: If you did a single thing to improve the service & given me any single luxury, post coversation with you, do let me know here.

over a year ago

See all questions (3)

Questions? Get answers from Stonewater Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles rama_g_81, 29 Aug 2016 | Read review
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