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DoubleTree by Hilton Cheltenham

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Traveller (68)
Room & Suite (54)
Pool & Beach (5)
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Overview
  • Excellent44%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“warm cookies”(6 reviews)
“double tree”(19 reviews)
“long corridor”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (473)
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Traveller rating
194
142
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32
25
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LanguageEnglish
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194
142
67
32
25
Show reviews that mention
All reviewswarm cookiesdouble treelong corridorspa breakspa facilitiesnice hotelpub next doorsteam roomon arrivalafternoon teadoubletree by hiltonbuffet breakfastnice rooma lovely staygood nights sleepstayed for one nighttown centre
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1 - 5 of 460 reviews
Reviewed yesterday via mobile

Went with a large party as a guest for a weekend, the buffet on the Friday night was advertised as being available for 2 hours. So as to avoid the early rush we left it an hour only to find that most of the food...More

Thank keithl915
Reviewed 3 days ago

Clean, comfortable rooms with all the facilities you need, the hotel is well kept throughout. We found the staff to be particular highlight - everyone we encountered was friendly and professional and made you feel like they cared about your stay. We enjoyed drinks sat...More

Thank JaneFN48
Response from Ian D, General Manager at DoubleTree by Hilton CheltenhamResponded 3 days ago

Dear Ashlie, Thank you very much for your kind review it is much appreciated. I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back to the hotel very soon. Kind regards...More

Reviewed 3 days ago

Clean and simple hotel room. Very nice shower with two heads, bed was comfy with 2 pillows each. More than enough tea and coffee facilities. Can't fault this hotel and we had extremely good customer service and an excellent price for a nights stay. We...More

Thank Lauren H
Response from Ian D, General Manager at DoubleTree by Hilton CheltenhamResponded 3 days ago

Dear Lauren, Thank you very much for your kind review it is much appreciated. I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back to the hotel very soon. Kind Regards...More

Reviewed 6 days ago via mobile

My parents spent 2 nights at this hotel. My father has limited mobility and struggles with long walks and stairs. So I'll start with the lack of provision for those with mobility needs. The only step free access is through a rear door close to...More

1  Thank David R
Response from NeilParryHilton, Manager at DoubleTree by Hilton CheltenhamResponded 3 days ago

Dear David R I'm very sorry that you were not happy with your recent stay at the hotel. I am aware of the complaint you made during your stay and I'm sorry you feel you were mislead. I can assure you that access to guests...More

Reviewed 1 week ago

recommending this hotel to some German friends we had dinner with them at the hotel and found that there had been a lot of changes since our last visit some time ago. bar and lounge area were very attractive as was the dining room and...More

2  Thank naxos183
Response from NeilParryHilton, Manager at DoubleTree by Hilton CheltenhamResponded 3 days ago

Hi naxos183 Its fantastic to see that your lunch was such a huge success! We have come a long way in the last two years, and its great to see that the difference is noticed. I have personally passed your comments on to Laura &...More

View more reviews
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$80 - US$295 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$80 - US$295 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (68)
Room & Suite (54)
Pool & Beach (5)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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petejc21
15 September 2017|
AnswerShow all 6 answers
Response from SunnyAM2 | Reviewed this property |
We were not going to have breakfast but when we checked in they offered it to us for 10 pounds pp if booked before midnight. It was worth it I felt, plenty of choice and decent coffee
0
Votes
Tigalapanpo
23 July 2017|
AnswerShow all 6 answers
Response from gnbruce | Reviewed this property |
Bus stop is closer that your room !!
0
Votes
allyboy
4 July 2017|
AnswerShow all 4 answers
Response from Ben L | Reviewed this property |
You want route 51 and they run hourly (roughly) apart from Sunday's. Not sure what time the last service is though, I'm afraid.
1
Vote
Room Tips
"The original building is listed and it is not possible for a lift to be installed"
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"Rooms on the south side have a lovely view"
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"Ask for the rooms with the view"
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"Ask for room overlooking garden - away from noise of road traffic"
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