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Hartsfield Manor Betchworth

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Hartsfield Manor Betchworth
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422 Reviews from our TripAdvisor Community

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Showing 417: English reviews
UK
Reviewed 3 weeks ago via mobile

You would think booking a room at Hartsfield Manor would include accommodation within an actual Manor House, as the online pictures would have you believe. The clue is in the title, right? Wrong! We actually stayed in a 70's style outbuilding adjacent to the Manor House in what felt like freshers week at university. Our room, although clean and tidy,...

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1Thank mjr202
Surrey
Reviewed 4 weeks ago via mobile

I have stayed at a few de vere hotels but am not sure why they put their name to this one. On arrival reception not manned and after a wait we were checked in. Receptionist was pretty poor and took ages trying to find our booking. Eventually went to our room on second floor. A pretty steep climb and the...

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1Thank SurreyHolidayfan
London, United Kingdom
Reviewed 12 December 2016

I booked a large table for afternoon tea, to celebrate my birthday at the end of October. I went with a group of 10 mummy and babies all only around 4 months old, and all of us living in the local area. I booked the table through Robyn Hanson, the Conference & Events Co-Ordinator. I had great communication with her,...

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1Thank Danielle1812014
Reviewed 10 December 2016 via mobile

I have stayed here every week for the last few weeks what a gem of a hotel ! Fantastic setting very comfortable especially the lodge. But what makes it so special is the staff all of them are stars - the welcome even remember my name nothing is too much trouble. Thank you keep up the great work

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Thank Eileen C
Reviewed 7 December 2016 via mobile

Just awful! Service was appalling. we had to double check everything from start to finish and tell staff how to do the job. Receptionist was very unhelpful. Room service took 2 hours and was stone cold. They tried to close bar early, even though they had agreed otherwise. Took 3 weeks and email to GM to get group booking sorted....

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Thank Juliette C
Surrey, United Kingdom
Reviewed 29 November 2016 via mobile

We stayed here to celebrate our first wedding anniversary and a 60th birthday, we returned here as we were married here the year before. Although the hotel was not busy the food and service was excellent, there was a slight mix up with our booking as we wanted dinner in the restaurant but was told on arrival that it was...

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Thank Nichode
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to review your celebration at Hartsfield Manor. I am thoroughly delighted to read such a positive review. Firstly, I would like to apologise for the miscommunication that you encountered. But i am delighted that we could rectify the situation for you. However, I am pleased that you enjoyed the food and the...

Reviewed 28 November 2016 via mobile

We booked this hotel as it's a short drive away from the denbies wine estate. It was a lovely manor house in a village. Even with a party going on it was nice and quiet. The grounds and the hotel were just lovely staff were good but very slow at check in. The rooms were nice but the bathroom could...

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Thank Steph G
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to review Hartsfield Manor. I am delighted to read your lovely comments in regards to the breakfast service and our spectacular grounds. I am however disappointed to hear you came across a few issues. The slowness of your check in and the bathroom not being cleaned to the standard you expected, I...

London, United Kingdom
Reviewed 28 November 2016

We held a wellbeing retreat here on the 26th November 2016. The main house of the hotel is gorgeous and the grounds are fantastic for walking and reflecting. The conference rooms are typical for this kind of place. They are clean, tidy and spacious but lacking in character; plain and a little dull. The facilities were good though and we...

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Thank fionadoransmith
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write this review of your stay at Hartsfield Manor. I am pleased that your event with us was successful and that Robyn was very attentive to your needs. However, I am sorry to hear that you encountered an issue with the food being brought out a little too early but I...

Norwich, United Kingdom
Reviewed 21 November 2016 via mobile

2nd stay here and should not have come back. The first time, the restaurant was understaffed and the food arrived late & partly cooked. Both times, on booking, my room was at the entrance to the hotel grounds, 400 - 500 yards from the actual hotel. This was not detailed when booking, otherwise I wouldn't have. Obviously not good if...

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Thank Robert H H
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write your review of Hartsfield Manor. I am disappointed to read this negative review on TripAdvisor. Firstly I would like to apologise for the issues you came across during your stay with us. Rest assured I will discuss with our front of house team regarding the under staffing issue and the...

London, United Kingdom
Reviewed 17 November 2016 via mobile

I recently spent 3 days in this place for a course and I must say it was very disappointing. I was allocated to a room outside the manor in a newish charmless building (although the price was the same as people staying in the actual manor). It was extremely cold outside and the heating was out of order in that...

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Thank AnnMo83
Management response:

Dear AnnMo83, Thank you for taking the time to write a review onto tripadvisor. I am sorry to read that the service did not live up to expectation; rest assured your comments are taken very seriously and have been discussed extensively with my management team to improve our standards and service where ever possible. I do apoligise about the heating...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available

Additional Information about Hartsfield Manor Betchworth

Address: Hartsfield Manor Sandy Lane | Betchworth, Betchworth RH3 7AA, England (Formerly De Vere Hartsfield Manor)
Region: United Kingdom > England > Surrey > Betchworth
Price Range: £53 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hartsfield Manor Betchworth 4.5*
Number of rooms: 50
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Also Known As:
Hartsfield Manor Hotel Betchworth
Hartsfield Manor Betchworth Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Hartsfield Manor Betchworth staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know if there is one?!”
 of 5 bubbles X5387ZPtinac, 5 Nov 2016 | Read review
“Ask for a room in the main building”
 of 5 bubbles Andrew796S, 27 Oct 2016 | Read review
“Stay in main building - best views from front of hotel”
 of 5 bubbles lyndaT747, 11 Sep 2016 | Read review
“do not go when a wedding is on”
 of 5 bubbles , 5 Sep 2016 | Read review
“Find out if there is a wedding on. It's a popular venue for these so more noisy and main building rooms could be sold out.”
 of 5 bubbles BrianD287, 28 Aug 2016 | Read review
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