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Hillbark Hotel

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Hillbark Hotel
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246 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Brighouse, United Kingdom
Reviewed 1 week ago via mobile

Excitement is in the air as you motor up the magnificent drive & are confronted with the exceptional Tudor mansion which is Hillbark Hotel. There is probably no finer wedding venue (both inside & outside) in Cheshire & surrounding areas. The building provides a supremely unique memory for any visitor. A yardstick as to the clientele this boutique hotel attracts,...

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Helpful?
Thank barrypollard1866
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear barrypollard1866, Thank you for taking the time to share your experience with us and we’re thrilled that our team welcomed you and your guests for an enjoyable meal at Riviera Frankby. Our main aim is to deliver flavoursome food in a relaxing environment and we hope that we delivered this for you. This ethos is reflected in our team’s...

Wirral
Reviewed 2 weeks ago

I have eaten and celebrated at Hillbark many times, the style is wonderful and lovely food. The rooms are amazing too. Looking forward to attending this Sunday for an awards dinner. Have recently enjoyed the new menu.

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Helpful?
1Thank blueybaloo
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear blueybaloo, Thank you for taking the time to share your experience with us and we’re thrilled that you continue to enjoy all of Hillbark’s fabulous five star feature and enjoy the Riviera menu. Hope you enjoyed Sunday’s awards dinner in our Great Hall! Hope to welcome you back to Hillbark soon. Kind regards, Helen Lawless

Reviewed 4 weeks ago via mobile

We booked for a meal at the Riviera restaurant simply because we'd never been....as we'd heard nothing about it, we just didn't know what to expect, although we were a little concerned that it may be very formal/ traditional and very quiet....but it proved to be neither. On arrival at the impressive hotel frontage, we were shown to a lounge...

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Helpful?
Thank Wirral146
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Wirral146, We are delighted you had such a wonderful evening at Riviera Frankby and glad we were able to change your initial preconceptions of the experience. Our main aim is to deliver flavoursome food in a relaxing environment and we hope that we delivered this for you. Our Front of House team have been delighted at your comments too....

Wirral
Reviewed 17 January 2017

We attended a party at the Hotel that was in the Marque. We had to sit with our coats on as it was very cold due to the poor insulation and lack of heating. The wine (red) was served very cold and the food quickly turned cold because of the temperatures. The food was good. Drinks very expensive and no...

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Helpful?
1Thank jimmykwirral
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear jimmykwirral, We are disappointed to hear about your experience at the party in our Ballroom. After speaking with the management team, we did have some difficulties with one of our heaters in the Ballroom that night which, even though we had our maintenance team working on it trying to solve it the problem, we couldn’t get it fixed in...

Sydney, Australia
Reviewed 24 December 2016 via mobile

We stayed last week Sunday in the Hillbark hotel. Upon arrival we received an upgrade to the junior suite, fabulous room and views. We had a drink in the bar and service was pleasant. It was a very quiet night in the hotel. The evening we had dinner in the wine cellar, beautiful atmosphere with live music and food was...

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Helpful?
Thank 904marj22
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear 904marj22, Thank you for taking the time to share your experience. We are delighted you had a lovely overnight stay at Hillbark and the team made it special for you. We look forward to welcoming you back again soon to the hotel and hopefully you can experience some other elements you haven't yet tried such as our five star...

Reviewed 21 December 2016 via mobile

Having married here in 2012 we decided to have an anniversary night and meal here. Good decision. Rebecca thank you for your attention to detail and welcoming manner. Once again we were spoilt rotten. Amazing dining experience in the cellar restaurant. Food was exceptional. Bridal suite made the whole trip worth while, with its 4 poster bed and wonderful views....

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Helpful?
Thank Morrisses
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Morrisses, Happy Anniversary Mr & Mrs Morris. We are delighted you had such a lovely stay with us at Hillbark and the team made your anniversary special. It definitely is a lovely tradition to come back and reminisce together on all the wonderful memories from your wedding day. We will be sure to pass on your thanks to Rebecca....

Liverpool, United Kingdom
Reviewed 2 December 2016

Had a fantastic birthday celebration meal for my husband last night. Welcome drinks in front of the cosy fire and then being taken down to the cellar bar which is stunning. Live piano all night created a fantastic atmosphere and the food was cooked to perfection and delicious, cannot fault at all. The staff very attentive and made you feel...

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Helpful?
Thank hammonggoose
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear hammonggoose, We’re delighted that you had an amazing night for your husbands birthday celebration. Pianist Graham, Head Chef Terry, and the rest of the team have been thrilled to hear your lovely comments. We look forward to welcoming you back again soon. Kind regards, Helen Lawless Public Relations Manager

West Kirby, United Kingdom
Reviewed 30 October 2016 via mobile

Booked for a celebration meal and was not disappointed. The welcome was lovely with nice wine and beautiful food. Great selection of small or large plates so different appetites are catered for. Lovely staff with delicious reasonably priced food. We cannot recommend highly enough.

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Helpful?
2Thank Debbie B
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Debbie B, Thank you for taking the time to share your experience. Our team have been thrilled to hear your comments. We hope to welcome you back again in the near future, don't forget you can enjoy 20% off food when you dine at Riviera. Kind regards, Helen Lawless Public Relations Manager

Liverpool
Reviewed 23 October 2016

Went to the restaurant for joint birthday celebration. Loved every minute from the second we were greeted at the main reception door until we left. Shown through to the bar and had lovely service whilst selecting from the menu. Great idea of small plates or large plates as you can have as little or as much as you wish. We...

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Helpful?
1Thank Quickie1
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Quickie1, Thank you for sharing your experience with us, your lovely comments regarding the food and service have been passed onto the team! We're delighted that you had a fabulous evening, we hope to welcome you back again soon. Kind regards, Helen Lawless Public Relations Manager

Wirral
Reviewed 2 September 2016

We held our daughter's wedding reception here on August 13th. What a day! The sun shone throughout, making the venue look even more stunning in its beautiful grounds. Rebecca, the Wedding Coordinator, was amazing. She ensured everything ran smoothly on the run-up to the wedding, and throughout the day. The Front of House staff were brilliant. Nothing was too much...

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Helpful?
1Thank WirralGeoff
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear WirralGeoff, It was a pleasure to hold your daughters wedding reception here at Hillbark. Your great feedback regarding the food has been passed on to Terry and the rest of the chef team. We’re also delighted to hear that the team were attentive throughout the event. Thank you for sharing your experience with us, we hope to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more   less 

Additional Information about Hillbark Hotel

Address: Rangers Office Hillbark Road | Frankby, Frankby CH48 1NP, England
Region: United Kingdom > England > Merseyside > Wirral > Frankby
Price Range: £279 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hillbark Hotel 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hillbark Hotel Frankby, Wirral
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Questions & Answers

Here's what travellers have asked, with answers from Hillbark Hotel staff and other travellers.
2 questions
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leeds
5 months ago

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Questions? Get answers from Hillbark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms ar nice but the suites are the best, we like room 103, but all the suites are especially fab.”
 of 5 bubbles Grumpy47, 13 Aug 2016 | Read review
“Which ever room you choose, they are amazing”
 of 5 bubbles hilaryholden7, 9 Aug 2016 | Read review
“Avoid 108 - described as a suite, it isn't. Tired and gloomy - as tho a train goes through the room when neighbours shower!”
 of 5 bubbles SueS967, 31 Jul 2016 | Read review
“We had bridal suite and our guests were equally comfortable and lovely”
 of 5 bubbles Jancw65, 1 Jul 2016 | Read review
“Make sure the bathroom heating works.”
 of 5 bubbles a19432016, 22 Apr 2016 | Read review
5 of 5