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Hillbark Hotel & Spa

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Traveller (299)
Dining (61)
Room & Suite (9)
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About

#1 of 1 hotels in Frankby
Location
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Travellers' Choice
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral. The Elizabethan style mansion has 16 individually designed bedrooms, a choice of restaurants including an award-winning AA 3 Rosette fine dining Cellar restaurant, The Dining Room at Hillbark and luxurious Solaia Spa. Built in 1891, our historic 5-star hotel has the most interesting background. It is linked to two of the region’s most influential families who helped put Wirral on the map and is one of Wirral’s finest architectural treasures. With distinctive spaces such as The Great Hall, The Krug Room, The Drawing Room, The Library & Contessa Bar, makes Hillbark Hotel a perfect venue for weddings, corporate events and special celebrations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Video game console
Highchairs available
Taxi service
Conference facilities
Banquet room
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Wine / champagne
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Concierge
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
Languages Spoken
English, Polish, Portuguese
498Reviews4Q+A58Room tips

Reviews
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Kir wrote a review 12 Apr
2 contributions
I'd like to start by saying we are likely not the clientelle HillBark is used to welcoming. However, we we're made very welcome throughout. The honest reason we attended was due to receiving a voucher and wishing to 6 a local restaurant. From the offset Charlotte was brilliant,wonderful and phoned me and emailed me twice even welcoming us at the door. We felt very out of place initially as the surroundings are completely out of our league, truly stunning yet we are used to living in the Birkenhead slums befitting Shameless. The food, service, hospitality and every single attention to detail was out of this world ,a world we likely will never see in our life time. We felt very out of our depth when we arrived but after how welcome we were made to feel we would come back. Thank you.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scott wrote a review Feb 2024
Warrington, United Kingdom11 contributions4 helpful votes
This is the best (and I think only!) five start boutique hotel in the North West - and boy; does it deliver. We were lucky enough to get married here and we take any opportunity to return. The excitement builds as you proceed along the sweeping drive through Royden Park then through the gates into the Hillbark grounds and the sight as you round the corner to the building itself is always impressive and never fails to warm the heart. There are 18 individually named rooms, ranging from classic rooms, junior suites, suites and the bridal suite. All have their own character and each seems more charming inviting than the next, with even the classic rooms being impressive. Then there is the food. Oh, the food! Chef Kevin Lynn's 12 course tasting menu is simply divine and if you are staying over (or getting an Uber - other taxi services are available; in fact, the hotel has a small array of classic and luxury cars, if you are feeling fancy), then there's a delightful wine flight to accompany this gastronomic triumph. Set this in the clandestine setting of the cellar restaurant, surrounded by the hotel's fine wines and to the atmosphere invoking tones of Graham on the piano - and it simply "wow". And it doesn't stop there - their afternoon tea is the stuff of local legend. Generous and delicious and just when you think you've had your fill of elegant sandwiches and indulgent cakes - the scones come out. And if I said the rest was generous - this applies even more so to the scones - their big and they are good. Very good. Possibly even too good (at least according to my belt buckle!). But wait - there's more! On Sunday's they do sharing roasts. This is a true feast - more food that you can shake a stick at - and you've guessed it - all of it magnificent. Top that off with a recently refurbished spa (which does an excellent massage - which can be coupled with an afternoon tea) and it's easy to see why this is the best hotel in the North West. But above all this is Amanda and the all front of house staff who work tirelessly to ensure you stay is exceptional and really help give you that lord or lady of the manor feel. We dropped by for a visit recently and it inspired me to write this. As I said, we take any excuse to visit this place - in fact, I think I'll book my next stay now.....
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask the staff about the history of the hotel - it's fascinating.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you so much for your glowing review! We are thrilled that Hillbark Hotel has held such a special place in your heart since your wedding day. It's an honour to know that our sweeping drive, the majestic view of the building, and the unique charm of our 18 rooms continue to bring warmth and joy to your visits. Chef Kevin Lynn and his 12-course tasting menu are a point of pride for us, and we're delighted that you enjoyed the culinary journey, along with the perfectly paired wine flight in our atmospheric cellar restaurant. Your kind words about Graham's piano melodies truly capture the essence of the experience we strive to offer. We're also overjoyed to learn that our afternoon tea and Sunday sharing roasts have become legendary for your stays. It's great to know that our generous scones and feasts are highlights for you. The recent addition of our refurbished spa and the combination of a relaxing massage followed by an afternoon tea is something we love offering, and it's heartening to hear you enjoy these luxuries as well. Above all, Amanda and our front-of-house staff are the stars who make all this possible. Their dedication to providing an exceptional stay and making every guest feel like royalty is what we pride ourselves on. Your continued patronage and enthusiasm for Hillbark Hotel mean the world to us. We can't wait to welcome you back for your next stay, and we look forward to creating more unforgettable memories with you. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paulC109OW wrote a review Feb 2024
Greater London, United Kingdom124 contributions29 helpful votes
+1
Daniel Charlotte Lauren and Graham did a great job of looking after us and we were greeted as we got out of our car and offered help with our baggage. This level of service continued throughout our stay, including a personal tour of the property which was a great idea. We had the honeymoon suite and it was huge, well appointed, four poster, bath, shower and bidet. Complimentary tea and coffee available 24/7 and no tea or coffee making facilities in the room. The room was clean and once we had the radiators turned up, nice and warm. Breakfast was good and the whole stay was a real pleasure from start to the moment we set off home. Thank you.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that Daniel, Charlotte, Lauren, and Graham provided outstanding service and made you feel welcome from the moment you arrived. It's great to know that the personal tour of the property added a special touch to your stay. We're also thrilled that the honeymoon suite, with its spaciousness and amenities, exceeded your expectations. Providing a comfortable and warm environment is essential to us, and we're glad the room, along with the 24/7 complimentary tea and coffee, added to your comfort. It's heartening to hear that you enjoyed the breakfast and that your overall stay was a real pleasure. We strive to make every guest's experience memorable, and it's rewarding to know we achieved this for you. We look forward to welcoming you back for another delightful stay in the future. Warm regards, The Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R B wrote a review Feb 2024
1 contribution
What a wonderful time we had at Hillbark Hotel! From the time we arrived until we said our goodbyes we were looked after by such a great , happy team. We were warmly welcomed by reception staff and the manageress, Amanda. After checking into our room, Dan took us on a guided tour of the impressive building which was followed by tea beside a roaring log fire. We had booked a 12 course evening taster menu and what superb culinary delights we sampled, cooked and beautifully presented by Kevin and his team of chefs. Charlotte, our lovely friendly waitress was amazing, waiting on all diners magnificently. My husband had the wine flight which he said paired so well with the food, all chosen by Craig. Throughout the meal, Graham the excellent resident pianist played such lovely music and chatted to all guests. Breakfast was served by two delightful waitresses. We had such a super spread, a wide selection and copious amounts of food served in the gorgeous dining room. I decided after breakfast to try the express facial by Victoria. What an absolute treat, such a relaxing treatment and definitely a must-I felt so refreshed! The 12 course tasting menu, overnight stay and facial was so enjoyable. If you haven't been to Hillbark it definitely should be on your bucket list! Apologies for being unable to remember everyones names but each and everyone of you make a wonderful, friendly, happy team ensuring our stay was a memorable one. Thank you to all at Hillbark.
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Date of stay: February 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for taking the time to write such a fabulous review of your experience at Hillbark Hotel! We are delighted to hear that you had a wonderful time with us. Your kind words about our team, especially Amanda, Dan, Kevin, Charlotte, Craig, Graham, and Victoria, are truly appreciated. It's heartwarming to know that their efforts made your stay and dining experience exceptional. We're thrilled that you enjoyed the 12-course tasting menu and the wine selection, as well as the relaxing atmosphere provided by Graham's piano music. It's great to hear that the breakfast spread and the express facial added to the enjoyment of your visit. We're honoured to be included on your bucket list and glad that every member of our team contributed to making your stay memorable. We look forward to welcoming you back to Hillbark Hotel for another fabulous experience. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PlonkDePlonk wrote a review Feb 2024
Hoylake, United Kingdom43 contributions15 helpful votes
+1
What an incredible hidden gem. My girlfriend and I were looking for a romantic place to stay and dine for Valentines and came across the Hillbark Hotel. A boutique hotel on the Wirral, we thought, why not so we booked in. Upon arriving at the hotel, we were greeted swiftly outside (as it was raining) by a member of staff with an umbrella - very classy. Taken to check-in which was done very swiftly. We were shown to our room, which they kindly upgraded us to the honeymoon suite, which, as you can see from my pictures is just amazing and a great size. If you want something special definitely book this room. Once ready, we had a drink downstairs at the bar in front of the open fire, which was very nice and recommended. We were taken downstairs to the restaurant where we were greeted with lovely live music played by the pianist in the perfect setting. We opted for the 12 course taster menu and the wine flight to run alongside which didn’t disappoint in the slightest. We thought the chef really excelled himself here, but our favourite dishes were the ox cheek (superb) and the oysters with an onion and vinaigrette dressing. When the desserts came out, I did think to myself, I physically can’t eat anything else. However, these treats went down a little too easy. And of course, all complete with a delicious, sweet wine offering. Honestly, I couldn’t fault anything. The setting was perfect, the food was perfect, glasses gleaming (I always take note), the pianist was playing the right music, even the breakfast and coffee in the morning were just how I like it. 10/10. We will definitely be staying here again. Thank you for such a memorable experience!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you so much for your fantastic review! We're thrilled to hear that your Valentine's stay at Hillbark Hotel was such a success. It's great to know that our efforts to provide a romantic and enjoyable experience, from the swift greeting in the rain to the upgraded honeymoon suite, made your stay special. We're delighted that you enjoyed the ambience of the bar with the open fire and the live music in the restaurant, adding to the overall charm of your evening. It's wonderful to hear that the 12-course taster menu and the wine flight met your expectations, especially the ox cheek and oysters. We're also glad that the desserts and sweet wine were the perfect ending to your meal and that the breakfast and coffee the next morning were just to your liking. Your kind words and 10/10 rating mean a lot to us, and we are so happy that we could contribute to making your experience memorable. We look forward to welcoming you back to Hillbark Hotel for another stay in the future. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lockyx wrote a review Feb 2024
London, United Kingdom11 contributions22 helpful votes
From the moment we arrived till the moment we were left, we were treated like royalty and it was just fabulous. We stayed in the Haddon suite which had a massive four poster bed and sublimely comfortable mattress. Dinner was excellent, as was the wine list. Special mention to Daniel, Charlotte and Lauren who looked after us so well, nothing was too much trouble and everything was done instantly to suit us. Particularly appreciated Graham’s excellent piano playing, a real gentleman too. Excellent location for walking too and they even arranged for the sun to shine too. Thank you, highly recommended.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for sharing your romantic weekend experience with us at Hillbark Hotel. We are delighted to hear that you felt treated like royalty and found everything to your liking, from the comfort of the Haddon suite to the excellence of the dinner and wine selection. It's wonderful to know that Daniel, Charlotte, Lauren, and Graham played significant roles in enhancing your stay. We take great pride in our team's dedication to providing impeccable service and creating a warm, welcoming atmosphere for all our guests. We're also glad that the location and the weather contributed to your enjoyable experience. Your high recommendation is greatly appreciated, and we look forward to welcoming you back for another fabulous stay in the future. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S F wrote a review Dec 2023
Liverpool, United Kingdom3 contributions
We were married at Hillbark in late November 2023 and it was the perfect venue for our wedding. This review is a little late because we've only just returned from honeymoon! The hotel was absolutely stunning and the elegant Christmas decorations were perfect and it felt really special to be married in such a beautiful and historic building set in beautiful grounds. Charlotte and Lauren were amazing in providing lots of good advice and support in the planning and run up to our big day to ensure it ran smoothly. They simply went above and beyond what was expected and exceeded our high expectations and we'll always treasure the special memories we have of the day. The food and service was excellent and we were married in the Great Hall which is simply spectacular, especially by candlelight! We were also able to use other rooms and the Contessa Bar, which are equally beautiful, for other parts of the day. Our guests were wowed by the Hotel and we had the most wonderful day and would highly recommend Hillbark to anyone looking for a special place to be married or for any other important occasion.
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Date of stay: November 2023
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Congratulations once again on your marriage, and thank you for choosing Hillbark Hotel as your wedding venue! We are thrilled to hear that you had a perfect wedding day with us and that the hotel's stunning setting and elegant Christmas decorations added to the specialness of your occasion. We are particularly pleased to know that Charlotte and Lauren were instrumental in making your big day seamless and memorable. Their dedication to exceeding expectations is something we take great pride in. It's wonderful to hear that the Great Hall, lit by candlelight, provided a spectacular backdrop for your ceremony and that the Contessa Bar and other rooms were just as beautiful for the different parts of your celebration. We're delighted that your guests were impressed with the hotel and that you had a wonderful day. Thank you for your high recommendation, and we look forward to welcoming you back to Hillbark Hotel for future celebrations or a stay. Best wishes, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scenic800799 wrote a review Dec 2023
1 contribution
We spent Christmas at Hillbark Hotel this year. The hotel accommodation was luxurious, comfortable and very much in keeping with the style of the hotel . The staff were , without exception , delightful. Very welcoming and nothing was too much trouble for them to make our stay special. Christmas dinner was delicious and the Great Hall setting was very splendid. We had a wonderful time
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Date of stay: December 2023
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for choosing to spend your Christmas at Hillbark Hotel and for taking the time to write this lovely review. We are thrilled to hear that you found the accommodation luxurious and comfortable and that it complemented the style of our hotel beautifully. It's wonderful to know that our staff made a lasting impression with their welcoming and accommodating service. We always strive to make our guests' stays special, and it's gratifying to hear we succeeded with your visit. We're also delighted that you enjoyed the delicious Christmas dinner in the splendid setting of the Great Hall. It's great to know that we could help make your holiday season memorable. We look forward to the opportunity to welcome you back to Hillbark Hotel for another wonderful experience. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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penny l wrote a review Dec 2023
West Kirby, United Kingdom3 contributions5 helpful votes
+1
I experienced an excellent Historic Tour of Hillbark Hotel & Spa and an Afternoon Tea. I can not fault either. The Tour was so very interesting and informed. The Afternoon Tea was by far the Best I have ever had, Exquisite delicacies. The staff were as always so very welcoming and could not do enough to make the stay magical and memorable. In my humble opinion it was worth every penny and I would recommend both. I felt it was a five star experience and I can only remark that this Hotel is truly a hidden gem. Thank you. Hill Bark.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for your kind review of your experience at Hillbark Hotel & Spa. We are delighted to hear that you thoroughly enjoyed the Historic Tour and found it both interesting and informative. It's wonderful to know that our Afternoon Tea exceeded your expectations with its exquisite delicacies, making it the best you've ever had. We are especially pleased that our staff's welcoming and attentive service contributed to making your stay both magical and memorable. Your kind words and recommendation mean a lot to us. We're thrilled you consider Hillbark Hotel a five-star experience and a hidden gem. We look forward to welcoming you back for another splendid visit. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JaneyFosdyke wrote a review Nov 2023
Wirral40 contributions63 helpful votes
So this was a trip to Hillbark to attend a 'wake' for a very dear friend, I and many other guests were absolutely astonished at the price of our drinks at the bar. It was nothing short of daylight robbery. I have no idea how much was paid by the family to hold the gathering here but to profit so much from the friends and family who attended is in my opinion shameful. You have been warned.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Be prepared!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Communications Contessa Hotels, General Manager at Hillbark Hotel & Spa
Responded 28 Feb 2024
Thank you for taking the time to share your feedback following your recent visit to Hillbark Hotel for such an important occasion. We're truly sorry to hear that the pricing of our bar drinks did not meet your expectations. Please know that our pricing reflects the quality of the products and the level of service we strive to provide in a five-star establishment. We understand that the cost of beverages can be a concern, and we always aim to deliver value to all our guests. We appreciate your input as it helps us to continually review and improve our services. Your experience, especially during such a significant event, is important to us. We hope to have the opportunity to better serve you in the future. Warm regards, The Hillbark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Frankby area.
ALSO KNOWN AS
hillbark hotel frankby
FORMERLY KNOWN AS
Hillbark
LOCATION
United KingdomEnglandMerseysideWirralFrankby
NUMBER OF ROOMS
16
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HILLBARK HOTEL & SPA - Updated 2024 Reviews & Photos (Frankby)

Frequently Asked Questions about Hillbark Hotel & Spa
Which popular attractions are close to Hillbark Hotel & Spa?
Nearby attractions include Nanny Sharon's Alpaca Farm (3.4 miles), West Kirby Marine Lake (1.7 miles), and Birkenhead Park (4.6 miles).
What are some of the property amenities at Hillbark Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hillbark Hotel & Spa?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hillbark Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hillbark Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hillbark Hotel & Spa?
Conveniently located restaurants include MAVI Mediterranean BBQ, The Tapas Kitchen, and Yiamas Greek Taverna.
Is Hillbark Hotel & Spa located near the city centre?
Yes, it is 0.6 miles away from the centre of Frankby.
Are any cleaning services offered at Hillbark Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hillbark Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hillbark Hotel & Spa?
The staff speaks multiple languages, including English, Portuguese, and Polish.
Are there any historical sites close to Hillbark Hotel & Spa?
Many travellers enjoy visiting The Cavern Club (6.9 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (8.0 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (6.7 miles).