Mercure Chester North Woodhey House Hotel
Berwick Road West, Little Sutton, Ellesmere Port CH66 4PS England
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About
#1 of 1 hotels in Little Sutton
Location
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Value
The Mercure Chester North Woodhey House Hotel is situated in quiet rural surroundings, yet is only minutes from Junction 5 of the M53 and the major motorway network. Located halfway between Chester and Liverpool (with North Wales a couple of miles down the road), the Mercure Chester North Woodhey House Hotel is an ideal base for both business and leisure. All standard rooms have en-suite bath and shower, Freeview Channels, Internet access, Hairdryer, Trouser Press and complimentary tea and coffee making facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Telephone
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Berwick Road West, Little Sutton, Ellesmere Port CH66 4PS England
Getting there
Car HireSee all Little Sutton car hire
1178Reviews10Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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One endearing feature to this hotel is the sign, nothing else. Other than the welcoming sign there is nothing worth spending your hard erned money on in this place. The staff are jumped up fols and the security are threatning and unjust. I have reported them for there bad behaviour.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Was due to stay July 2020 but hotel closed due to pandemic so managed to contact someone and transferred booking to 1st April 2021 but hotel closed still and trying to get a refund or speak to someone is proving very very difficult...... 3 rooms booked and i want my money back!!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was due to be at a wedding in September obviously got cancelled still waiting for a refund. Constantly emailing them as know one answers the phone! I would appreciate someone getting in contact with me?
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Avoid this hotel at all costs. Food is appalling, rooms are filthy and the staff are rude. When I complained to Mercure they ignored my concerns. All in all a disgraceful outfit and should be avoided.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 29 Sept 2020
Dear 510edp, I am very disappointed to read you didn't enjoy your stay with us and found none of our services to be enjoyable. We do hope we can serve you better in the near future and restore your faith back into our hotel, we are improving on all areas every day to ensure all guests have an enjoyable time. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BrownbearBarker wrote a review Jul 2020
West Midlands, United Kingdom31 contributions20 helpful votes
Checking in was a bit of an issue, as the reception desk was not manned and it took a while for a member of staff to check me in. Directions to the room were quite confusing and it did take me a while to find where I needed to go (which wasn't the most fun experience). However, the room was lovely, spacious and clean.
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 28 Sept 2020
Dear BrownbearBarker, Thank you for taking the time to review your previous stay with us. I will review your comments in relation to check-in and signage to ensure these are addressed as we want all guests to have a easy and enjoyable experience when with us. We are happy to hear that you found your room clean and spacious, I will pass your comments onto our team. Our team look forward to welcoming you again. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I arrived after a long and tiring drive I found Reception was off-hand, offering little by way of welcome or advice on facilities. My room was upstairs and a trek along long corridors to the back of the hotel. The room itself was OK and clean. Food was served in what appeared to be a function room. Not in any hurry to return.
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Date of stay: October 2019Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 14 Oct 2020
Dear Nigel A, Thank you for taking the time to review your stay with us, we appreciate all feedback as this gives us the opportunity to improve. Its very good to read you found the hotel clean, all comments will be passed to our Housekeeping Team. We do hope you return in the near future, on booking stage advise our reception team you would like a room near to reception and we will try to allocate the best we can for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is a bit dated.we were in room230 and the view from the window was not good.the actull stay was good breakfast and evening meals were good.all the staff we came into contact with were very pleasant and helpful. We would stay there again
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 28 Sept 2020
Dear 95terrya, Thank you for reviewing your stay with us. We are pleased to hear you had a great experience and enjoyed our breakfast and evening meal, our chefs will be happy to read your comments. Fantastic you will be returning and we look forward to welcoming you back. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived at 10.30pm to check-in and found the reception desk un-manned. It took 15 minutes before someone arrived, however, once she did arrive she was very helpful. The bedroom that we had was very cold (room 108) and the wall heater was ineffective - there was also no instructions to show how to use it. The WiFi signal in the room was very poor. The breakfast room lacks any sort of welcoming atmosphere and was very quiet on each day we were there. The hot food on the buffet was very poor - it looked like it had been sitting there for some time and therefore was all dried out. The host in the breakfast room was okay and was very helpful if anything was needed. There is no hot drink machine (for tea / coffee) instead flasks are sat on a table and the result is that your tea / coffee is not very hot. The car park is in poor condition and needs some maintenance - although it does have plenty of space. My children did enjoy the swimming pool. Overall the hotel is looking very tired and shabby and not anywhere near the standards you would expect at a Mercure Hotel.…
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Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 29 Sept 2020
Dear 564MarkB, Thank you for your review. Nice to hear your children enjoyed there time in the swimming pool. All comments regarding breakfast will be passed to our Food & Beverage department who will look into our serving, to ensure Breakfast is a great start to guests day. I will check our WIFI signal as we do have booster boxes around the hotel so signals are strong in all areas of the hotel. Look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first night away in 6 months. On our last holiday we stayed in a mercure hotel in Stratford upon Avon and had the most amazing time! It was perfect for us and our little 1 yr old and the staff and facilities where second to none. Knowing we wanted a night away we didn’t hesitate to book a Mercure hotel again after valuing our experience with you last time. We couldn’t have been more disappointed. The hotel was old and shabby, it felt dirty and when we first arrived there was not a person in sight, it almost felt deserted. Our room was in the furthest corner of the hotel with a bit of a trek to find it (especially with an 18month old), then when we got there it wasn’t the room we had booked with 3 single beds and a travel cot crammed in. My wife made the epic trek back down to reception to get it changed - which they did fairly quickly. This room was better but still dirty and the curtains where 3 inches to short for the windows?!? We decided to head down to the pool/spa and gym. The gym was more of a cupboard with some equipment stuffed in - safe to say I didn’t bother and the pool was grubby, the lights continued to flicker and we didn’t bother with the ‘spa’. We went out for tea and forgot to pick up some water for the room on the way home. I bought some at the hotel bar and it cost me £4.10 for 1 bottle of water - so extortionate! I expected to pay a lot for bottled water in an up market hotel - but that was ridiculous and the state of the hotel didn’t make it any more acceptable. We all eventually got to sleep after the dog barking down the corridors and the heavy doors keeping our baby awake on several occasions. Breakfast was ok - can’t grumble at the food, but the experience was odd. We where the only ones in the dining room, no music, no people - it was all just very strange. We booked with Mercure because it was a brand we trusted and have used many times before! Staying in Manchester, Chester and Stratford Upon Avon. I am shocked that you are happy to put the Mercure name to that hotel and has left me feeling very disappointed with the hotel chain. Not sure I would be rushing to stay at a Mercure again in a hurray. I wrote to them on a number of different platforms and was ignored on several occasions!!…
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 14 Oct 2020
Dear 394emmaa, Thank you for your review of our hotel and your stay. I am very disappointed to read you found some aspects of your stay not to be of standard. I would like to apologize firstly for the room type not being correct but am glad to hear reception changed this quickly for you. We have recent undergone works within our Leisure Club to improve on the facilitates, Our Gym is not a large size gym but this does offer equipment for all our guests to use during there stay complimentary. It is great to hear you enjoyed your breakfast, I will address your comments regarding atmosphere to our Food & Beverage Manager. We do hope you can join us in the near future and see all the improvements. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel would have been lovely back in the day but is feeling very neglected and worn (see photos). Room seemed clean enough but lots of damage and view from window won’t win any awards (room 111). Bathroom had mis matched towels and looked like it had been painted by Stevie Wonder. We ate in the restaurant which was lacking atmosphere and our table was visibly dirty. Food was okay and we went to the bar for a drink afterwards which was freezing cold, make sure you bring a coat! When checking out in the morning at approximately 9am someone was hoovering the reception area (surely this would be done either early hours or during the night). Receptionist could not provide us with an itemised receipt from dinner. Another strange thing was they have computer gaming chairs to sit on behind reception?? Not always the best first impressions. Wouldn’t stay here again. …
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from , General Manager at Mercure Chester North Woodhey House Hotel
Responded 29 Sept 2020
Dear Ashgamon, Thank you for reviewing your stay here with us. I am very disappointed to read our hotel didn't meet your expectations. I will review all your comments above as we are always improving to ensure all our guests have an enjoyable stay with us. We do hope in the near future you stay with us again. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
woodhey hotel chester
LOCATION
United KingdomEnglandCheshireEllesmere PortLittle Sutton
NUMBER OF ROOMS
75
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Frequently Asked Questions about Mercure Chester North Woodhey House Hotel
Which popular attractions are close to Mercure Chester North Woodhey House Hotel?
Nearby attractions include Hooton Park Trust (0.6 miles), Olde Red Lion (0.7 miles), and The Crafty Tavern (0.7 miles).
What are some of the property amenities at Mercure Chester North Woodhey House Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Chester North Woodhey House Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Chester North Woodhey House Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Chester North Woodhey House Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Chester North Woodhey House Hotel?
Conveniently located restaurants include The White Lion, Cafe India, and Holdi Spice Lounge.
Are there opportunities to exercise at Mercure Chester North Woodhey House Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Mercure Chester North Woodhey House Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Little Sutton.
Are any cleaning services offered at Mercure Chester North Woodhey House Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Chester North Woodhey House Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Chester North Woodhey House Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.