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Traveller (86)
Room & Suite (55)
Dining (24)


POLARIS is a lodging near Lake Mashu at East-Hokkaido.You can see the wide prospect from guest room window.Open a window to see "Hokkaido"! This is the catch phrase of POLARIS.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
Great View


Full view
52-30-3 Satsutomonai Genya, Teshikaga-cho, Kawakami-gun 088-3332 Hokkaido
Name/address in local language
Getting there
Memanbetsu Airport28 mi
Nakashibetsu Airport28 mi
See all nearby hotels
4Room tips
Traveller rating
  • 58
  • 8
  • 0
  • 0
  • 1
Time of year
Traveller type
  • Filter
  • English
Popular mentions
Despite the positive reviews about the host's service, we found this man to be rude, emotionally unstable, and unaccommodating. We were inside the Polaris inn for less than five minutes before leaving in frustration, and deciding not to return for the night. On the day of our
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Response from polaris-hokkaido, オーナー at Pension Polaris
Responded 4 Nov 2018
当日ご到着時にはすでに雨は降っていませんでした。 この方は、チェックイン可能な時刻よりも3時間近く早くいらっしゃいました。 チェックイン可能時刻までの近隣の観光をご案内しようとしましたが、聞く耳を持っていらっしゃいませんでした。 チェックイン可能時刻まで、駐車場の利用もできないことは、ご予約時にメールでお知らせしています。 その旨お伝えすると、逆切れされて、お帰りになりました。 大きな宿では当たり前にできることも、家族経営の小さな宿ではまったく対応できないことがたくさんあります。 逆に小さな宿ならではのおもてなしというのもあるかと思います。 そこをご理解いただければと思います。 このお客様が入力されていたクレジット番号は偽の番号で、キャンセル料金をいただくことはできませんでした(泣)
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It is the house worth you to stay, even if you have take a long way. It is calm, and beautiful, We see the ammazing scenery in the windows. You can have elegant diner and enjoy wonderful and relax day here. BTW kiki and "Bear" are cute also
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Response from polaris-hokkaido, オーナー at Pension Polaris
Responded 8 Oct 2018
Thank you very much for your review for POLARIS. My cats and I are looking forward to see you again in the future. Thank you.
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My husband and I really enjoyed our stay at Pension Polaris. The property is very clean, tidy and well-maintained. We really enjoyed the breakfast and dinner options and were pleased that the host accommodated my husband as a vegetarian (at a small additional cost). I am in a
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Response from polaris-hokkaido, オーナー at Pension Polaris
Responded 5 Jun 2017
Dear IntrepidTravellersOZ Thank you very much for your stay at PLARIS. We are very sorry, it was bad weather both two nights. Possibility of fine sky is not so bad in this season. (In summer there are many cloudy days) Please try again if you have a chance. Thank you from my cats. They also enjoyed your stay. Thank you very much again for your review. from POALRIS P.S. for reader of tripadvisor review We usually can not respond to individual requests about meals. (time, menu) (include ex allergy, vegetarian) Because we are operating by very few staffs. We can respond only slack season. Please ask us by email.
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It was a big surprise when I stayed in. I was welcomed by cats, and the I were fed with very much information whereabouts and where to around this area. I have the maps and all the print out as he is afraid I was lost. The dinner and breakfast are both well prepped and
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Response from polaris-hokkaido, オーナー at Pension Polaris
Responded 14 Jul 2016
Thank you very much for your stay at POLARIS. And thank you for your review. My cats and I enjoyed your stay. Please try different season if you have chance to come Hokkaido again. You will find other attractive point of Hokkaido. Thank you very much again.
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The rooms at Pension Polaris are spacious, neat, clean and well equipped (no TV). It has a mini-Planetarium - my husband & I tried it at night as the weather was not good for us to gaze at the stars. The host, Baba-San, provided us a map code and it was easy to find. We enjoy
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Response from polaris-hokkaido, オーナー at Pension Polaris
Responded 14 Jul 2016
Thank you very much for your review. I am glad that you enjoyed POLARIS. We are very sorry for the bad weather. In winter to autumn, probability of the fine weather is high. There are many attractive scene according to the season in Hokkaido. Please come back to another season. Cats and I are looking forward to see you again!!
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Album Categories
All photosTravellerRoom & SuiteDining Family and Play Areas
Sorry. We have no pick up service. Please come from Mashu station by taxi. (about 3000JPY. Please pay yourself)
0 votes
"Be careful if you decide to book."
"We stayed in the Flyng Squirrel room"
"Any room will have a perfect sunrise view!"
"It's a very cosy pension with 3 rooms in total. Each room has the same view."
US$260 - US$301 (Based on Average Rates for a Standard Room)
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