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I stayed at this hotel last week. The rooms were very smartly decorated, if perhaps a little on the small side. But the staff could not have been more helpful or friendly and, when I had to change room, they went out of their way...More
Just stayed at the Battlesteads for the second time-definitely won’t be the last! It’s such a super little hotel, I can’t recommend it enough. The rooms are beautifully decorated and well appointed, great tea and coffee facilities in room (Ringtons and home made shortbread), lovely...More
We were booked into Battlesteads Hotel by Hadrian's Wall Ltd. The hotel sent an MPV out to collect us from Brocolitia, which was prompt & very welcome after a long day. The rooms we were given were excellent - decorated & equipped to a high...More
Received a gift voucher and tried to call 3 times to make a booking. Each time they were too busy, twice they asked me to call back another time they said they would call me... no call received. I then took to email, requested a...More
1 Thank Jo W
Response from magus84, General Manager at Battlesteads HotelResponded yesterday
We had already been in touch directly with the guest to discuss and apologise for this situation before this feedback was posted.
It was reiterated that there would definitely be no loss of the gift, we would extend the voucher past it validity or give...More
We bought a voucher for their 5 course taster menu with a trip to the observatory so decided to stay overnight too.
Upon checking in we were shown to our room, which was decorated lovely. We were welcomed with the usual tea, coffee and hot...More