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Hakuba Luna Hotel

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99 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Melbourne, Australia
Reviewed 2 weeks ago

We had the wonderful experience of staying in the Solar Chalet B which is managed by the Luna Hotel in Hakuba.The Chalet was luxurious and had every possible thing you could imagine, making our stay very, very comfortable. What made the experience the BEST by far though was the staff at the Luna Hotel. David and his staff went above...

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Helpful?
1Thank Mellie726
David C, General Manager at Hakuba Luna Hotel, responded to this review

We'd like to thank you for your comments. It's our first year managing the Solar Chalets and it's good to know you enjoyed your stay there. Our team at the Luna really appreciated the positive feedback on the restaurant and bar. We hope to see you here in Hakuba again!

Cairns, Australia
Reviewed 9 September 2016

The 7 nights free accommodation, back in March 2014, provided at the Hakuba Luna Hotel through a Liquid Snow Tours competition was AMAZING! The staff were always very friendly and helpful when we needed extra things such as advice on foreign language headache tablets! During the stay we dined at the restaurant for a night and had breakfast there every...

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1Thank SnowyTraveller
San Francisco, California
Reviewed 3 April 2016

From start to finish, I was treated to the best of Japanese hospitality in the Olympic certified village (from Nagano 1998) of Hakuba. The service provided by husband and wife team, Julian & Tomoko, was second to none. From the hearty English Breakfast to the large mugs of Yebisu beer and salty snacks (nuts, crisps & nippon snacks) apres ski,...

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2Thank Jake S
Wendover, Bucks
Reviewed 29 March 2016

Just returned home to England from probably our best holiday ever. After spending time in Tokyo we headed to Hakuba and the Luna Hotel for a bit of snowboarding and skiing and this hotel was the star of our trip. Husband & wife team, Julian & Tomoko and their fantastic staff, really looked after us from the day we arrived...

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1Thank klin18
Perth, Australia
Reviewed 29 March 2016

There is genuinely nothing bad that could be said about this place. The team at Luna all speak really good English and know how to deliver on making your stay the best it can be. When we arrived, check in was very easy and we were given the option to upgrade our rooms for free as they had vacancies at...

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Thank westausbloke
Reviewed 12 March 2016

We stayed at Luna hotel for 6 nights in March 2016. The staff had the best english of any hotel we have been to in Japan, which made everything really easy. The restaurant was great (try the Shabu Shabu) and the hotel was very comfortable. There is a free washing machine and plenty of options in the breakfast buffet. It...

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Thank Meggen L
Sydney, Australia
Reviewed 26 February 2016

We had a family room (2 adults and 2 teenagers) which had plenty of space and private bathroom. On arrival Julian welcomed us and over the 5 days we spent at the Luna Hotel all the staff were so friendly and helpful. We dined in twice and both times enjoyed the food, wine and ofcourse the sake. The location was...

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1Thank WendySimmo
Cairns Region, Australia
Reviewed 24 February 2016

Firstly lets start with..... Julian & Tomoko - You two are the most beautiful, kind hearted, friendly and ever so helpful people that we have ever come across! There was never anything that you both could not assist us with! From recommendations of the best onsens to what time we can light fireworks until they know it all! Julien and...

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5Thank Shelby B
Melbourne, Australia
Reviewed 12 February 2016

I cannot recommend Luna enough. Julian and his team go out of their way to make you feel at home and nothing is too much trouble. The lodge is small and cosy and very quickly you feel right at home. Our room had 4 bunk beds but with excellent mattresses and doonas - more like king single size than single....

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Thank jason a
Sydney, Australia
Reviewed 9 February 2016

Well located only 50 meters from the Sakka Chair lift, a cosy lodge with a mix of western and Japanese style. Our room had a king size bed on the traditional Japanese matt flooring, as well as a separate area for luggage, an ensuite and a cupboard. The room has its own heater so you can control the temperature, there...

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Thank Contractor22

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Hakuba Luna Hotel is a very friendly, small hotel in a fantastic location in the beautiful Wadano Forest in Hakuba Happo-One.Hakuba Luna has 16 guest rooms, each combining Japanese style with western bedding and other comforts.Hakuba Luna is ideally located almost opposite (approx. 80M from) the Sakka Quad chairlift. The hotel is an easy ski-in during much of the season.Hakuba Luna has a very popular on site restaurant plus all the features you would expect from a small comfortable hotel.The inter-resort and Hakuba Village shuttle bus stops are directly in front of the hotel. Over the last three years Hakuba Luna has been renovated and upgraded by new owners. Very attractively priced for this season. ... more   less 

Additional Information about Hakuba Luna Hotel

Address: 4777-1 Wadano, Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: £121 - £383 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Reservation Options:
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Hotel Style:
#5 Ski-In / Ski-Out Hotel in Hakuba-mura
#7 Family Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Hakuba Luna Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay in the hotel but in a luxurious Chalet nearby managed by the Luna Hotel staff.”
 of 5 bubbles Mellie726, 8 Jan 2017 | Read review
“Big rooms for families.”
 of 5 bubbles W4845XMjakes, 3 Apr 2016 | Read review
“Although it has Wifi it was of poor quality and often didn't work”
 of 5 bubbles Contractor22, 8 Feb 2016 | Read review
“Family room is fantastic...but get in quick, currently there is only one”
 of 5 bubbles Mf99ccd, 23 Jan 2016 | Read review
“Upstairs with view and private bathroom”
 of 5 bubbles jeffreyh903, 17 Jan 2016 | Read review
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