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Traveller (64)
Room & Suite (11)
Dining (5)
Overview
4690-2 Hokujo, Hakuba-Mura Wadano No Mori, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (127)
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LanguageEnglish
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All reviewscontinental buffetaching musclesenjoyed our staywonderful hotelexceptional staffpublic bustravel agentshuttle serviceski hiredown stairswithin walking distancefamily holidayski schoolwestern bedsdinner reservationsfamily roombreakfast and dinner
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1 - 5 of 123 reviews
Reviewed 25 June 2018

Being lucky and having seen more snow than any English man deserves to I can compare this with maybe 20/30 other Ski hotels and its the best all round in terms of location , amenities , rooms and food. Sophisticated without being pretentious and relaxing...More

Thank Mattjack8
Reviewed 5 April 2018

Will keep it short......... Spent a few days here mid march for some spring boarding. Met some great people as well as being taken care of by the AMAZING staff. Everything was within walking distance. Shuttle buses are also very close. Room was a bit...More

Thank noelfrommelbourne
Reviewed 1 April 2018

we stayed here with our 3 young daughters... the managers are so lovely, they arrange our dinner time (after skiing with 3 kids, I have no energy to think of dinner!) and Sally with open arms open all the kindness to help us with this,...More

Thank LaMaisonAC
Reviewed 6 March 2018

We spent a week at Phoenix Cocoon (self-contained 3 bedroom chalet) and the place was absolutely exceptional; a beautiful 2-storey timber frame house completed kitted out with everything you could possibly need; big spacious drying room as you walk in, big bedrooms and bathrooms heated...More

1  Thank c0c0b2018
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 16 March 2018

Dear Coco, We are delighted you enjoyed the comforts and amenities of the gorgeous Phoenix Cocoon! We are very happy that you found it to be not only comfortable but very suitable for the needs of a group of friends on a fabulous snow holiday....More

Reviewed 1 March 2018

This was our first visit to Hakuba and after a hectic few weeks prior to leaving for Japan, we hadn't managed to do any research for things to do and place to eat. I'm so glad we didn't. The recommendations and service we received from...More

Thank Kate M
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 March 2018

Dear Kate, We are so glad we were able to make your trip to Hakuba so unforgettable. We do try to facilitate our guests enjoyment of not only the snow, but the local cuisine and culture. Thank you for your feedback regarding the rooms -...More

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About
Description
Boutique hotel featuring Japanese and Western rooms with an opulent restaurant, lounge and bar area. Also modern two storey self contained Chalets with the convenience and support of the Phoenix Hotel concierge ...More . Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Concierge
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Number of rooms
41
Price range
US$200 - US$945 (Based on Average Rates for a Standard Room)
Location
Japan > Chubu > Koshinetsu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Number of rooms
41
Price range
US$200 - US$945 (Based on Average Rates for a Standard Room)
Location
Japan > Chubu > Koshinetsu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Photos
Traveller (64)
Room & Suite (11)
Dining (5)
Nearby
Nearby HotelsSee all 126 hotels in Hakuba-mura
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.08 miles away
Double Black Hotel
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Hakuba Mominoki Hotel
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Maruni Ryokan
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.25 miles away
Nearby RestaurantsSee all 268 restaurants in Hakuba-mura
Mimi's Restaurant and Bar
123 reviews
.03 miles away
Hummingbird
100 reviews
.13 miles away
Unjaune
79 reviews
.29 miles away
Izakaya Kaz
49 reviews
.22 miles away
Nearby AttractionsSee all 93 attractions in Hakuba-mura
Hakuba Happoone Ski Resort
722 reviews
.31 miles away
Hakuba Jump Arena
213 reviews
.81 miles away
Hakuba Ohashi Bridge
19 reviews
.38 miles away
Happo Information Center
34 reviews
.40 miles away
Questions & Answers
Ask a question
Piers B
4 October 2017|
Answer
Response from Sally W | Property representative |
Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
-1
Votes
J_a_z_z_y1891
2 December 2015|
Answer
Response from Sally W | Property representative |
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
1
Vote
Room Tips
"You can't go wrong with a chalet. Maximum enjoyment & privacy."
Read review
"Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
Read review
"If you want a traditional bed, then don't select a Japanese style room."
Read review
"Highly recommend where we stayed: three bedroom chalet called Asama."
Read review
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