We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Sierra resort Hakuba

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Sierra resort Hakuba
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

372 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 143: English reviews
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

The staff were fantastic, really went out of their way to find a doctor for us on a Sunday, cannot thank the girls at the desk and shuttle bus driver enough for their care and attention. We were very appreciative of the staff being able to communicate so well in English. The junior suite was well appointed and roomy enough...

 Report
Helpful?
Thank Hfamilyonholiday
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for the positive review. We are glad to know that you had a wonderful stay in Sierra resort. How are you feeling now? we hope your are feeling well. We are looking forward to seeing you again. Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed 3 days ago NEWvia mobile

My wife and I stayed here for 6 nights with my son and his two friends. From the moment we arrived to the day we left the staff could not do enough to make our stay a highly enjoyable one. We were greeted at the station and taken by free shuttle to the Hotel where they swiftly took our bags...

 Report
Helpful?
Thank Robert J
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time. We appreciate your review. We hope you would come back and stay with us again. Best regards, Michelle Ramos Sierra resort Hakuba

Belo Horizonte, MG
Reviewed 1 week ago via mobile

I would definitely say my stay was just ok. I had much better impressions from the hotel website and photos than when I arrived in it. Do you know the feeling of being in a place different from what you booked or expected, that is what we thought. I had to go to their website to compare the photos to...

 Report
Helpful?
Thank Rgreficce
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to review your comments with the management in an effort to improve the...

Singapore, Singapore
Reviewed 2 weeks ago

My family and I had a very good stay at Hotel Sierra. Service was good although we were given different information by different staff at the reception about certain queries related to transport. Other than that, we fully enjoyed the free shuttle service that brought us to the various restaurants for dinner. We used the private onsen twice during our...

 Report
Helpful?
Thank toffeebee
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your review. We will be using your review as an example in upcoming staff training programs so that our employees can better understand how their actions can impact the guest experience. We are glad to know that you had a great time skiing in Hakuba and we truly appreciate your feedback. We look forward to...

North Point
Reviewed 2 weeks ago

The place is relaxed and service is really great! Real nice resort and prepared a lot of things for you even they provide some light supper and drinks for free. Though it is not ski in resort, we enjoyed most as it is quite and cosy resort!

 Report
Helpful?
Thank Kelvin C
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us and we aim to please our guests in every way. Hope to see you again! Best regards, Michelle Ramos Sierra resort Hakuba

Shanghai, China
Reviewed 3 weeks ago

We stayed 4 nights in this amazing hotel and totally enjoyed our time there. As all their many glowing reviews state, they provide a really wonderful experience for their guests. Firstly, the booking process is very smooth. Even though we were booking for Christmas, a very busy time for them, the hotel answered all our questions and many date and...

 Report
Helpful?
3Thank raweli
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for your positive review and for recommending our hotel to other travelers. We do take pride in catering to our guests’ needs the best way we can. Take care! Looking forward to seeing you again soon. Best regards, Michelle Ramos Sierra resort Hakuba

Sydney, Australia
Reviewed 3 weeks ago via mobile

The friendly and wonderful staff at the hotel made my stay in Hakuba an amazing and memorable experience. Staff went out of their way to be helpful and it made all the difference to my stay. Def coming back next time I'm in Hakuba.

 Report
Helpful?
Thank David G
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that we staff made your stay pleasant. Looking forward to seeing you again soon. Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed 4 weeks ago via mobile

We have been to a few ski hotel in Japan during the past winters.this is definitely one of the TOP experience I would confidently say.(I don't want to say it's the best since I haven't been to too many,however, I doubt it can get any better :). The staff is very well trained and attentive, the onsens are so beautiful...

 Report
Helpful?
Thank wenwen c
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Best regards, Michelle Ramos Sierra resort Hakuba

Singapore
Reviewed 12 December 2016 via mobile

Room is cosy and staffs are all very friendly. They will go an extra mile to ensure they meet your request. Kids friendly resort. We will definitely stay at this resort again if we visit Hakuba in near future.

 Report
Helpful?
Thank Su Fern T
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time to review our resort. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Hope to see you again. Best regards, Michelle Ramos Sierra resort Hakuba

singapore
Reviewed 14 November 2016

Our stay was at the end of October 2016 for 4N. Reservation was very efficiently done and they picked us up in the morning as we had just checked out from another hotel in Hakuba. Their shuttle bus also ferries guests to Tsuigake but limited times. The timetable changes according to the seasons. Reception staff who attended to us was...

 Report
Helpful?
Thank traveljet
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your review. We are sorry for the inconvenience we may have caused you but we will try our best to improve the amenities in the resort. I hope you had a great time staying with us. Best regards, Michelle Ramos Sierra resort Hakuba

911 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (340)
Viewed
View from Room (7)
Viewed
Room/Suite (17)
Viewed
Hotel & Grounds (117)
Viewed
Family/Play Areas (3)
Viewed
Dining (25)
Viewed
Bathroom (7)
Viewed
Pool/Beach Area (8)
Viewed
Other (156)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (508)
Viewed
Amenities (218)
Viewed
Other (84)
Viewed
Double Room (64)
Viewed
Dining (14)
Viewed
The Hotel (70)
Viewed
Twin Room (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (14)
Viewed
Dining (12)
Viewed
Room/Suite (6)
Viewed
Bathroom (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hakuba-mura hotels
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#6 of 101 in Hakuba-mura
203 reviews
Hakuba happou Onsen
Hakuba Highland Hotel
Hakuba Highland Hotel
#3 of 101 in Hakuba-mura
126 reviews
Show Prices
Show Prices
Show Prices
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#16 of 101 in Hakuba-mura
94 reviews
Hotel Mont Blanc Hakuba
#9 of 101 in Hakuba-mura
120 reviews
Hakuba happou Onsen
Hotel Hakuba
Hotel Hakuba
#17 of 101 in Hakuba-mura
131 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Pool
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: £168 - £432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Agoda, Rakuten, Travelocity, Ctrip TA and JAPANiCAN so you can book your Hotel Sierra resort Hakuba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Spa Hotel in Hakuba-mura
#1 Luxury Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#1 Onsen Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Sierra resort Hakuba staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for skiing holidays!”
 of 5 bubbles jdf21st, 23 Jul 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
 of 5 bubbles Fr0mHawaii, 29 Mar 2016 | Read review
“do not forget your towel when going to the onsen , there are non there :)”
 of 5 bubbles anamorar8, 29 Mar 2016 | Read review
“near to the onsen is convenient”
 of 5 bubbles 326stewb, 20 Mar 2016 | Read review
“east wing was lovely, with a foot onsen with free iced coffee out on the far balcony.”
 of 5 bubbles skyezee, 15 Mar 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay