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Toya Sunpalace

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Toya Sunpalace
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340 Reviews from our TripAdvisor Community

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Showing 73: English reviews
San Diego, California
Reviewed 18 October 2016 via mobile

I can't believe this is the #1 hotel for this area. The best part of this hotel is lobby. Beyond that everything bad that's been said about this hotel is true. The rooms are poorly maintained. Don't even think about getting a family room. It is like the getting the old fat Elvis bad. For such a large hotel, the...

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Thank Traveler2015-SD
Reviewed 18 October 2016 via mobile

the hotel room and dining area offers a great view of Lake Toya. the onsen is clean and spacious and also has a good view of the lake. there is live performances at the hotel lobby and the fireworks is a big plus here. however, the room numbering system can be improved as it took us a while to locate...

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Thank gohc402
Glen Waverley, Australia
Reviewed 13 October 2016

My room rates inclusive of dinner and breakfast, both meals are buffet style with a wide variety. Think it's value for money. The swimming pools are great for kids. Rooms are a bit old although the lobby area looks new and modern. Think they should renovate the rooms and toilets.

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Thank Mui519
Singapore, Singapore
Reviewed 9 October 2016

The exterior and the lobby of the hotel looks good, but beyond that the hotel is showing its age. The hotel lift for one is narrow and slow. Those traveling in group will find it difficult to squeeze in. The room is spacious and with good view of the lake but the sofa clearly needs to be changed. The room...

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Thank LEEKLPMG
Hong Kong, China
Reviewed 7 September 2016

We came here for the water world. That is a little disappointed. It's smaller than I expected. We were having fun disregard the size of the pool. The hot spring was good. There is an arcade for kids, a dog show at dinner time, and fireworks at night. Keep us busy for a day. Buffet breakfast and dinner were served....

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Thank KyWan
Hawaii
Reviewed 17 August 2016

Our room was clean and spacious and that is important in a tatami room since you have to stand up from the floor. The onsen was fabulous. The breakfast buffet was great. The view of the lake was outstanding and the grounds are beautiful and a wonderful place to take photos of yourselves and friends.

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1Thank Makule
Reviewed 17 August 2016

Enjoy the food spread, nice seafood. A really good onsen, enjoy the outdoor onsen while enjoy the chilled air. Firework was not bad and it was just outside the hotel. Although the room was a bit aged, but overall was good. It was quite a nice stay if you looking for good onsen experience with a nice variety of food...

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Thank Ray R
Darwin, Australia
Reviewed 17 August 2016 via mobile

Loved the traditional Japanese room in a new, modern hotel. We enjoyed sleeping on the tatami mat & lounged around in ukata. It has the luxuries of a 5* hotel, including wonderful buffet meals. The onsen was the best during our Hokkaido tour. Imagine soaking in a hot infinity pool with amazing water views! What a treat!!!

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Thank Lily C
Singapore, Singapore
Reviewed 16 August 2016

We stayed for 2 nights in this hotel. The lobby looks modern but when we enter our room looks old with old fashioned furniture. The room has nice lake view which is strategically located for nightly fireworks in summer.The buffet has a wide spread of choices which is average standard. Overall,it was a pleasant stay.

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Thank 88Pooh88
Singapore, Singapore
Reviewed 12 August 2016

Had a one night stay here in traditional Tatami rooms. Though it smelt like someone smoked in the room before, the smell went off after a while and did not affect us much. There was a good spread of food during the buffet and dishes were delicious. There was even a firework display at night after dinner time by the...

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Thank Adetravels10

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Toya Sunpalace

Address: 7-1 Toyako-onsen, Usu-gun, Sobetsu-cho 049-5731, Hokkaido
Region: Japan > Hokkaido > Usu-gun > Sobetsu-cho
Price Range: £86 - £830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Toya Sunpalace 4*
Number of rooms: 453
Reservation Options:
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Also Known As:
Toya Sunpalace Hokkaido/Sobetsu-Cho, Japan
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Questions & Answers

Here's what travellers have asked, with answers from Toya Sunpalace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in new wing may be better. Don't choose old wing room”
 of 5 bubbles elijahckl, 11 Aug 2016 | Read review
“do not recommend room 1433 which is actually 4th floor”
 of 5 bubbles SillyconValleyFoo, 2 Aug 2016 | Read review
“Make sure to get the room in the new block”
 of 5 bubbles BreakawayAgain, 17 May 2016 | Read review
“tatami rooms are always more expensive but the rooms have way better views”
  • best view to wake up to
 of 5 bubbles Melissa_Cornelius, 30 Apr 2016 | Read review
“In winter, unless of course you enjoy living in an airless sauna, ensure you get a room with a window that opens.”
 of 5 bubbles GregGraham, 27 Mar 2016 | Read review
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