ibis Luzern Kriens
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ibis Luzern Kriens

Industriestrasse 13, Kriens, Lucerne 6010 Switzerland
Le Mont Pilatus
Traveller (172)
Room & Suite (113)
Dining (20)

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About

3.5
#2 of 6 hotels in Kriens
3.4 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value
The ibis Luzern Kriens Hotel is situated at the foot of Mount Pilatus, in a peaceful yet central location. Lucerne city center, Kriens and Mount Pilatus are a 5-minute train ride away, offering a whole host of activities all year round. You can reach Mount Titlis and the surrounding ski areas in 35 minutes. The hotel is ideal for a city break or longer vacation, and there are many restaurants nearby. It has 69 rooms, a bar serving snacks which is open 24/7, chargeable parking and free WIFI access.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
Car park
Wifi
Breakfast buffet
Vending machine
Currency exchange
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Shoeshine
Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
3.0 of 5 stars
HOTEL STYLE
Budget
Business
Languages Spoken
English, French, German

Location

Industriestrasse 13, Kriens, Lucerne 6010 Switzerland
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Zurich Airport
32.5 mi
See all flights
Belp Airport
38.5 mi
See all flights
757Reviews34Q+A43Room tips

Reviews
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Detailed Reviews
Supreet L wrote a review May 2020
Gurugram (Gurgaon), India62 contributions74 helpful votes
4.0 of 5 bubbles
This particular property is located at a distance from the Luzern main city area and the Luzern Station. It takes 10 - 15 minutes drive to reach the hotel from Luzern Station and located in an area where you have nothing much. But no complains for that considering the price you pay, the rooms available and the helpful staff. The nearest train station (Mattenhof) takes you about 7 - 10 minutes walk from the hotel and a short ride takes you to Luzern Station. There is a bus stop in about couple of minutes walk from the hotel from where you can reach the cable car Station for the trip to Mt. Pilatus in about 10 minutes.

The hotel is just like any other Accor Hotel Ibis property. The check in is smooth and rooms are comfortable with almost everything you can expect from an Accor Ibis category hotel. Some of the rooms do have the wonderful view of the hills while ours were facing the road. The USP of this hotel is their staff, always ready to help with a smile. The wifi was complementary and the speed was decent. An electric kettle is available at a deposit from the reception.

There are number of restaurants just adjacent to the hotel and a McDonald in 5 minutes walk. Breakfast served is decent enough and with sufficient offerings for everyone. At the price offered I would recommend this property.

The only downsize is the location. If you opt for the hotel you are actually at a distance from the many Luzern city area which includes the Chappel Bridge, Luzern Lake from where you get multiple scenic rides, the Lion Monument and the Luzern Station. To reach the City area you have to either take a train from Mattenhof station or a bus or costly taxi ride. Once you reach the Luzern Station, you can cover everything by walk. There is a tourist office in Luzern Station from where you can book the usual tours.
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Date of stay: October 2019
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 14 May 2020
Dear Supreet L, Thank you very much for your review and recommendation on Tripadvisor. We all are very pleased to see that you've appreciated the very friendly assistance of our staff. It's also very nice to see that you've enjoyed your time in Lucerne. We hope that the current situation will finish as soon as possible and we will have the chance to welcome you again. We look forward to it and wish you all the best. Sincerely, S. Samil Benli - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
short_scuba_diver wrote a review Mar 2024
UK285 contributions160 helpful votes
3.0 of 5 bubbles
The hotel is located away from the centre next to a residential area. There is paid parking in an underground car park which gives you access to the hotel reception area - just remember to get your ticket when you check out. The rooms were comfortable with plenty of space and we had a lovely view of the mountains. The amenities are all here and the breakfast was nice.The staff were welcoming and friendly. However, it does appear expensive compared to other Ibis hotels which is why I have given it just 3 stars overall.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 4 weeks ago
Dear short_scuba_diver, thank you for sharing your feedback with us. We are delighted to hear that you found our hotel conveniently located and enjoyed the comfortable rooms with a lovely view of the mountains. We appreciate your kind words about our welcoming staff and the nice breakfast. Regarding the pricing, we strive to offer competitive rates in line with the local market and the services we provide. We hope to welcome you back for another pleasant stay. Warm regards, ibis Luzern Kriens
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Sweetieto wrote a review Nov 2023
Gothenburg, Sweden118 contributions67 helpful votes
4.0 of 5 bubbles
The hotel is located in a commercial center, slightly away from the main road. There is a large underground parking with direct access to the reception, not to the rooms.
The room was modern, clean and of a decent size for and overnight stay. The bathroom is separated, which is always appreciated for privacy. The bed was comfortable.
The access to Lucerne center is easy and free with the included travel card for the stay. You just need a 10min walk to the local train station, 2 stops away from the center.
Only let down was the breakfast buffet, which we found less appealing than the previous ibis - budget - in Zurich airport. Overall it is good, though a little less abondant and variety than expected.

It feels more like a business hotel, and it was not too far to the Pilatus cable car station.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
advade wrote a review Sept 2021
apdva11 contributions16 helpful votes
2.0 of 5 bubbles
Made a last minute reservation while traveling through Switzerland because it was right off of the highway and seemed easy to reach. Booked a three person room for two adults and a small child. When we arrived, we asked about parking and they said, it's underground and explained how to get there. There was no mention that it cost anything or furthermore that they charged by the hour! We only found this out in the morning upon check out - and the parking in an empty basement garage (shared with the media mart) turned out to be 13 €. The morning guy explained "everyone charges for parking now." Uh no dude, not at office parks located off the autobahn. And not when you don't tell people ahead of time.

As for the room. The hotel is in an office park, so I wasn't expecting a view or anything special. What I was expecting (in 2021) were electrical outlets - maybe even a USB port or two - basically enough that I could charge two cell phones and a power pack and enough towels that three people could shower and wash their hands. What I found was not that. We had two towels, no hand towels, no bath mat (and unreliably hot water) and ONE electrical plug that was no where near the bed. Look, it's an Ibis, right? But it wasn't the lowest level Ibis, is it too much to expect the ability to charge a cell phone? I guess so. Good side: it appeared clean.
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Date of stay: September 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 30 Sept 2021
Dear advade, Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. Please accept my apologies on behalf of my staff, that you didn't receive any information for the parking charges. For all other issues, we kindly ask our guests to contact our reception team, so we can explain where the electrical sockets are, or bring you more towels etc. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Yours sincerely, S. Samil Benli – General Manager
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Johan wrote a review Aug 2023
Stockholm, Sweden1 contribution1 helpful vote
1.0 of 5 bubbles
The room was clean and tidy.
No AC just a fan so if you travel in the summer time, AVOID AT ALL COST!
The breakfast is 19 CFR which is very expensive considering it was unreasonably poor with no or very little choice of breads and cheese/ham. The waffles and pancakes were dry and cold. The coffee was actually not very bad. The juice stale and bitter.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 8 Aug 2023
Dear Passenger57884033611, Thank you very much for your feedback concerning your recent stay in our hotel. I'm very sorry to hear that our services did not meet your expectations, please allow me to express my sincere apologies. Concerning breakfast, We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Swiss breads and spreads. We will look into our buffet and see if we can make any improvements. We hope to welcome you again and show you actions we took from your commentaries. Best regards, S. Samil Benli - General Manager
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R7484MQrobh wrote a review Jun 2020
Alphen aan den Rijn, The Netherlands3 contributions
5.0 of 5 bubbles
We have been coming here for years on our way to Italy. Normally in March but with the Covid-19 pandemonium our trip was delayed.
Sleeping in front of the Gotthard tunnel and in the morning before the busy traffic through the tunnel!
All facilities around the hotel, parking garage, food, drinks and refueling.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 15 Jun 2020
Dear R7484MQrobh, A big thank from all the team for this great rate and nice review! It is always a pleasure for us to welcome you when you drive through Switzerland and a great privilege to gain your loyalty. We hope that you're enjoying your time in Italy and will visit us again on your way back home. Best Regards, S. Samil Benli - General Manager
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Saloni wrote a review 7 May
Pune, India9 contributions
+1
5.0 of 5 bubbles
An excellent Bed and Breakfast hotel located conveniently from Kriens Matenoff railway station 3 minute walk. Beautiful views of Mount Pilatus from our rooms. Breath taking location in a calm and serene neighborhood with plenty of food options
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tvidya wrote a review Aug 2023
Bangkok, Thailand4,245 contributions425 helpful votes
3.0 of 5 bubbles
With a group of friends, we came to stay here for 1 night . The hotel looks nice but is quite far from Lucerne center. The good thing is that there are supermarket and some restaurants nearby. The room is nice and clean, the bed was comfy but all the rooms had no air-condtioner and there was only fan. it is during the middle of summer and the temperature is quite high almost 30 C and most of us were not able to have a good sleep because of very warm weather eventhough we all opened the window and turn on the fan all night. The bath room and toilet was OK. In the morning we had decent breakfast buffet and it tasted OK. the staff was nice and friendly. Overall, although the hotel is nice and clean but the room should have been air-conditined. Not recommended to stay during summertime.
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Date of stay: August 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded 1 Sept 2023
Dear tvidya, Thank you very much for posting your thoughts on Tripadvisor. I am very sorry for not providing A/C in our rooms. We have as alternative a big fan in each room, but unfortunately this didn't help you much. At the same time, I am happy to read that you were very satisfied with our rooms, breakfast and with the assistance of our staff. We hope that we can install A/C soon in our hotel and provide you much better experience than the previous one. Best Regards, S. Samil Benli - General Manager
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Connector36876 wrote a review Mar 2004
4 contributions26 helpful votes
3.0 of 5 bubbles
Hotel is OK to stop over en route. Personnel however is too young and basically unfriendly. In the morning, during breakfast, they were very unhelpful, instead they were occupying a number of tables and having a noisy conversation amongs themselves. Bad show.. The restaurant next door is first class!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mrsmrdl wrote a review May 2006
Coventry, United Kingdom24 contributions11 helpful votes
1.0 of 5 bubbles
We had a bad experience. Although the room was reasonably sized it really didn't come across as the Ibis standard to which we have become accostomed.

The hotel is in a cinema complex which is in an industrial area. It shares its (free to guests) parking garage with the complex which my wife found a little spooky when going to the car to retrieve a piece of luggage at night.

The room has a hard floor. I think it was squares of indoor/outdoor flooring. Quite cold and hard on the feet. Certainly a very distant cousin to carpet.

The bathroom had sliding glass panels to form a shower cubicle which were faulty and didn't match up. That made for a very wet floor. We were very tired after a long drive from Lugano and just wanted a snack and a shower. Snack? Machines. Shower? Not easy with the faulty doors. Ibis have a policy to rectify "any small problem" in 15 minutes or you are our guest. The desk staff didn't want to know. After the third visit to the desk a member of staff finally allowed themself to be dragged away from speaking with her colleague and went to the room and told us that nothing could be done. Although I pointed out the card with the guarantee to the member of staff in charge he just shrugged his shoulders and told us to write to Paris. Wonderful! We did, and eventually got a very unhelpful letter asking us to return but suggesting that the hotel might not have been for us!

It is almost certain that this experience was specific to this hotel, but we have not stayed at any Ibis since. What a shame that bad staff can make such a difference. We used to stay at various Ibis Hotels in France, Germany, and Belgium. Not now, though.
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Date of stay: May 2004
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from IbisLuzern
1 contribution
Dear Guest, We provide international Adapteurs at the reception where you can barrow one. Hope to see you soon. S. Samil Benli
Answer from IbisLuzern
1 contribution
Dear Guest, Yes it's possible. There is 1 large bed + 1 Extra bed in our triple rooms. We can add one folding bed as well. S. Samil Benli - General Manager
Answer from IbisLuzern
1 contribution
Dear ShaikA36, Yes we have an underground car park in our hotel with. Costs around CHF12.00 per night. We provide guest cards,which you can use for the public transport within Lucerne. Remain at your disposal for further information. S. Samil Benli - General Manager
Answer from IbisLuzern
1 contribution
Dear Vijavip, You can take a direct train from Zürich Airport to Lucerne. When you reach Luceren, you can take the train S4 or S5 from the platform number 14 until Mattenhof station.(second station) From there you can walk around 7 min to the hotel. See you soon. S. Samil Benli - General Manager
Janice wrote a tip Sept 2018
4 contributions1 helpful vote
4.0 of 5 bubbles
"Ask for a view of Mt Pilatus"
Read full review
Subhadeepkolkata wrote a tip Aug 2018
Kolkata (Calcutta), India98 contributions25 helpful votes
5.0 of 5 bubbles
"any room facing mountains....."
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Rhl_19 wrote a tip Jul 2018
Luxembourg City, Luxembourg39 contributions5 helpful votes
5.0 of 5 bubbles
"We had pilatus view rooms on second floor"
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Mangereman wrote a tip Jul 2018
Auckland, New Zealand25 contributions47 helpful votes
5.0 of 5 bubbles
"A view of Mt PIlatus"
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CGE85 wrote a tip Jun 2018
Port Elgin, Canada21 contributions6 helpful votes
3.0 of 5 bubbles
"Request a room facing Mount Pilatus."
Read full review
Not the right property for you?
There are more places to choose from in the Kriens area.
PRICE RANGE
£111 - £173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis luzern kriens hotel kriens, accor luzern kriens
LOCATION
SwitzerlandCanton of LucerneLucerneKriens
NUMBER OF ROOMS
69
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBIS LUZERN KRIENS - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about ibis Luzern Kriens
Which popular attractions are close to ibis Luzern Kriens?
Nearby attractions include swissporarena (0.7 miles), Hallenbad Allmend Luzern (0.6 miles), and Boutique EigenArt-Design (0.6 miles).
What are some of the property amenities at ibis Luzern Kriens?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at ibis Luzern Kriens?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at ibis Luzern Kriens?
Guests can enjoy a lounge during their stay.
Is parking available at ibis Luzern Kriens?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to ibis Luzern Kriens?
Conveniently located restaurants include La Grotta, Osteria Pizzeria Enzian, and Kuonimatt Steakhouse & Pizzeria.
Are pets allowed at ibis Luzern Kriens?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at ibis Luzern Kriens?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to ibis Luzern Kriens?
Many travellers enjoy visiting Musegg Wall (2.1 miles), Nadelwehr (1.9 miles), and Rathaus Stadt Luzern (2.0 miles).
Does ibis Luzern Kriens have any great views?
Yes, guests often enjoy the mountain view available here.
Is ibis Luzern Kriens accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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