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About
#2 of 2 in Cademario
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Travellers' Choice
For over a century, Kurhaus Cademario has been the perfect place for those looking for a vacation dedicated to well-being. Overlooking the Ceresio, it enjoys a privileged position: sunny, south-facing, free from fog, and protected from cold winds. The property boasts a 2,200 m² SPA area with a sauna area and indoor and outdoor heated pool treatments, where you can immerse yourself in total relaxation, surrounded by breathtaking scenery But the real highlight of Kurhaus Cademario Hotel & Spa is its magnificent panorama. At 850 meters above sea level, you can admire the beautiful Lake Lugano and the majestic Malcantone mountains. The unparalleled view can also be enjoyed from the gourmet restaurant, which features a terrace and large panoramic windows. The rooms provide every imaginable comfort: they are all furnished with style, equipped with air conditioning, minibar, and in some cases, a living room, spa bath and a balcony with lake views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Electric vehicle charging station
Parking
Wifi
Hot bath
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, German, Italian
Location
Full view
Contact
Via Kurhaus 12, Cademario 6936 Switzerland
Name/address in local language
Getting there
Car HireSee all Cademario car hire
1517Reviews14Q+A78Room tips
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Hotel is clean, staf is accuraat, dinner is expensive and the menu is compact, breakfast is ok. Room with private balcony is advised so you have a splendid view of the lake. Sauna and outdoor pool are fine. Nice stay good location to explore the Lugano lake and surrounding area.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We stayed for 4 nights on a wedding anniversary trip. The drive up the switchback roads to the hotel is "exhilarating" but watch out for cyclists, speedy locals, and the odd bus - take your time. The hotel lobby is clean and bright with a bar area and seating overlooking the lake view. Check-in was fast and efficient. We had booked a garden view room which was lovely until the night-time when there was a horrible noise from the area of the air conditioner which kept us awake much of the night. The staff and the manager were extremely pleasant and helpful and we were moved to a lakeview room which had astonishing views and a balcony with chairs and sun loungers. The only downside of the balcony was the heavy smell of cigarette smoke when your neighbours are heavy smokers and always seem to be on their balcony the same time as you are on yours. The hotel area is peaceful and quiet with lots of birdsong. We had a drink in the bar area and then ate in the restaurant the night we arrived and the meal was lovely and the service excellent. We did not use the spa facilities so can't comment on those. The hotel offers a choice of 4 types of pillow and our latex pillows were brilliant as we have these at home. The bed was very comfortable an the room had a mini-fridge and small kettle. There were bottles of water in the room on arrival although these were not replaced during the stay (you can get from reception if needed). We very much enjoyed our stay and would recommend the hotel to others. We do hope to return in future. We did not see any issues with hygiene or the condition of the rooms or facilities that are mentioned in some of the negative reviews. The issue we had with the AC noise was dealt with quickly and efficiently. There are plenty of other options for dining locally and there is a small shop a short walk from the hotel with all of the basics. Car parking was easy.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Choose the lake view, it's amazing.
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Helpful
On arrival we upgraded to a Panorama Suite (2.40) which was well worth the additional cost despite the fact that the weather was not up to our expectations. The layout is generous and the views spectacular. The restaurant serves good food but after two days we were eager to have a change and chose a restaurant elsewhere (which was a great experience suggested by the concierge). The road up to Cademario and down is quite a challenge especially with locals going at high speed. We appreciated the total calm during the night and the overall sense of hospitality.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
We stayed only one night on the way back from short holidays but the stay was a really relaxing and rejuvenating experience. Thank you for the perfect service and the professionality and friendliness of the staff. Compliments for the interesting wine card and I still have the view from the pool in front of my eyes. Thank you, I hope to come back soon.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Location
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Helpful
Very nice spa hotel, friendly and helpful staff, delicious food and excellent service. Perfect for a weekend trip with friends or as a couple. The hotel is up on the hill and the view of the sea is breath-taking. I'll definitely come again. Strongly recommended.
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Review collected in partnership with this hotel
Date of stay: January 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Our friends from Basel came to stay at Kurhaus on 26 Sept. We had dinner on the 27th at the Kurhaus restaurant, and all had a first course and all had the sella di capriolo. There was only 8 to 12 tables occupied, and only 2 waitress, it took 20 minutes to order our drinks. Then another 30 minutes to order our food. The sella di capriolo to 45 after the first course. The presentation of the capriolo was very nice, but only 5 piece of capriolo, and when we ask for the second portion, we were told there is none! As anyone from Ticino would know, the second portion is a given for the temperature of the food. The service was not good, because there was not enough staff and we left hungry and disappointed. Our friends, also stated that the hotel, was disappointing for the cost.
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Date of stay: September 2021
Room Tip: go to another hotel
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Helpful
Response from , Owner at Kurhaus Cademario Hotel & Spa
Responded 8 Jan 2022
Dear Robert, We received your feedback and are sorry to learn about experience at our restaurant back in September only a few days ago. In the spirit of the old Kurhaus Cademario tradition , our team works hard every day to create a relaxing atmosphere for all guests. We apologize if this was sometimes not concretely proven under the pressure of the high season. Although we wish that the problem had been brought to our attention while you were celebrating with your friends, we would like to assure you that any course is served to fully enhance its flavor and consistency, and that the team is always pleased to provide full assistance for any service-related question. However, we trust that your remarks will further serve us as a reminder to further improve your service in the future, and thank you for sharing your impressions with us. Kind regards, Rosanna Toscani (Guest Relations)
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Very bad experience.....only cold water...and im the wellness area is keep distancing not possible. for this amount of money its not possible its a 5 star hotel. The highest rate what i would give is 3/4 stars. Its our last visit in this hotel.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from , Owner at Kurhaus Cademario Hotel & Spa
Responded 26 Dec 2021
Dear guest we are sorry to learn from you feedback that you were disappointed by our service. As a 4* wellness hotel with a 100-year-tradition, Kurhaus Cademario’s aim has always been all about providing relax and wellbeing to all its guests. The heart of the hotel is arguably the spa, with a large wellness area, as well as the out- and indoor pool. The water temperature is constantly monitored to guarantee between 30 and 31 degrees. Our spa staff is always glad to assist the guests even during the busiest times. It is regrettable if it turned out that we fell short of this in your case. We respect your decision and thank you nonetheless for making us aware of how important it is to further improve our service. Kind regards, Rosanna Toscani (Front Desk)
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The spa centre, the location, the staff hospitality and the food are high-standard and impeccable. Particularly, the spa centre has a wide range of facilities that can be hardly found in other places. Highly recommended for a vacation to relax with the best services and amenities.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from , Owner at Kurhaus Cademario Hotel & Spa
Responded 15 Dec 2021
Dear Marco, we are really pleased to learn how much you appreciated your experience at Kurhaus Cademario Hotel & Spa. Hopefully, we will be able to welcome you back at our hotel soon, in the meantime we remain Yours sincerely, Rosanna Toscani (Guest Relations)
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+1
I can't believe we have to review this place without having spent the first night here yet so think about how bad our experience has been (not to mention its a special weekend for us). The lobby is shabby and unkept, unlike their official photos (think of Wes Anderson's Grand Budapest Hotel- how it sadly deteriorated over time) the spa is a joke- an extremely fast-paced massage with oil so hot we got burnt which was "included" in our Autumn Weekend Package. Their indoor pools are cold (under 30degrees, in spite of advertising 36 (body temp)) and its not possible to enjoy. Another guest was so upset he asked someone to measure the water temperature and instead of using a pool thermometer they cheated with a human laser temperature screener. When we complained they told us they couldnt turn up the heat and that we should leave a review with the front desk. The grand finale was the horrible tasting menu "included" in this outrageously overpriced stay. Dont be fooled by how pretty the dishes look. We complained about 3 out of 4 dishes to the waitress- its as if some trainee chefs each made one dish, we are not sure how it is possible to make food taste this bad. We dont ask for much- we eat everything from Mcdonalds to Michelin star but the cabbage dumpling (still frozen- im an autumn menu) overly salted chicken, and totally unedible dessert with burnt caramel (that was truly burnt and had to be returned to the kitchen) were enough for us to wish we had booked this as a refundable stay. Its as if the chefs didnt taste anything they sent out. Photos of the room damages are included - we also found hair on the spare pillows and the sink overflows. Avoid unless your standards are extra low. We will go to the Locarno spa instead tomorrow and wish we stayed at home instead.…
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Date of stay: October 2021Trip type: Travelled
Room Tip: Don't waste your hard earned money here
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Response from , Owner at Kurhaus Cademario Hotel & Spa
Responded 30 Oct 2021
Dear guests, we have received your feedback. Unfortunately, we have noticed that our service has not met your expectations and would like to apologize for this inconvenient. Every day we are committed to ensure that our guests make the most of their stay in Cademario, and regret to find out that we fell short of this in your case. Although we wish that your experience at Kurhaus had turned out differently, we take note of your remarks to provide a better service in the future and are grateful that you took the time to share your impressions of our property. Yours sincerely, Rosanna Toscani (Guest Relations)
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This is my husbands and mine second time at Kurhaus. First was end of Aug 2020, which was 2 nights and we had a pleasent time, but reception was slow, and the rooms TV did not work and the spa was clearly in need of repair and to pools were very cold. However, we still relaxed and enjoyed ourselves. The best part was the lounge, lounge service and the pianinist and free breakfast in the room, which now sadly no longer included. During our first visit I gave them the benifit of the doubt thinking that with covid etc that repairs or such were impacted and thus slow but pending. However, after going back almost a full year later, the place has fallen into further disrepair. I was not impressed, youd have to be blind or just ignorant to not see it: There is an algea line around all the walls to the indoor pool, there are tiles falling off, even more then last time, there was a crack in the ceiling by the grotto were water poured over two poor people lounging, as it was raining outside at the time, and it apparently got in somehow. One could see water damage and water rings, which leads me to belieive it had been that way for awhile. The turkish bath has large tiles missing and smells of sweat. I do not think they air it out or clean it often. The ice machine by saunas is also very loud and annoying when trying to relax and never seems to turn off. There are pros: the rooms are spacious and beds are comfy, the Dot products are very nice, and though the food is good, it is overpriced for its portions so we ate out most evenings. The waiting staff are pleasent, but front of staff seem clueless. For example: The pool bar is stated to be open everday from 12 -19, however,while we were there, they decided to not open the pool bar at all due to rain predicted late that evening, which would have been fine, but we were waiting for over an hour with 12 other people around the the area expecting it to open for lunch which never happened. When I went to the front desk they did not know it was not even open and went to ask, and then told me that due to weather which was only cloudy that it woulds not open that day, but no one bothered to inform the guests, which I think would have been the curtious thing to do. It was not until I suggested a sign or something to inform people that the front of staff even considered it. All cons aside, the spa area is lovely and the spa sercives are very enjoyable. I think with a thorough cleaning, repair of existing areas and improvment to front of staff this hotel would be worth the price, till then, I cannot recommend it.…
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Date of stay: July 2021Trip type: Travelled
Helpful
Response from Alessandra Freda, General Manager at Kurhaus Cademario Hotel & Spa
Responded 12 Jul 2021
Buongiorno I0v3lt. Together with all the staff, we thank you for taking the time to rate us on your second review. Feedbacks from our guests help us to understand if we are on the right track. We are sorry that some aspects, during your stay in the stormiest day this Hotel has ever faced :-), did not meet expectations and are glad to reconfirm that Breakfast Room-Service charge is still offered in case the reservation has been made directly with us, as well as the pianist keeps playing in our Lounge on Fridays and Saturdays. We do really hope that you will consider visiting our hotel again: we will be delighted to show you our service. Yours sincerely.
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PRICE RANGE
US$206 - US$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wellness hotel lugano
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoCademario
NUMBER OF ROOMS
82
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Claim Your Listing Frequently Asked Questions about Kurhaus Cademario Hotel & Spa
Which popular attractions are close to Kurhaus Cademario Hotel & Spa?
Nearby attractions include Lake Lugano (3.2 miles), Church of S. Maria degli Angioli (3.1 miles), and Parco Ciani (3.3 miles).
What are some of the property amenities at Kurhaus Cademario Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Kurhaus Cademario Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kurhaus Cademario Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kurhaus Cademario Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Kurhaus Cademario Hotel & Spa?
Conveniently located restaurants include Badalucci Taste of Art, Agapé, and Ristorante Camino.
Are there opportunities to exercise at Kurhaus Cademario Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Kurhaus Cademario Hotel & Spa have an airport shuttle?
Yes, Kurhaus Cademario Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kurhaus Cademario Hotel & Spa located near the city centre?
Yes, it is 0.2 miles away from the centre of Cademario.
Are any cleaning services offered at Kurhaus Cademario Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kurhaus Cademario Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.