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The Sebel Twin Waters

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358 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Reviewed 1 week ago via mobile

I like the Sebel chain but this was disappointing. I booked a single level 3 bed due to an aged parent staying. On arrival we were told they had to move us because the ac did not work in the booked apartment and we had to deal with two sets of stairs. Apartment windows were dirty, furniture chipped, Formica shelves...

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Thank richard p
Reviewed 2 weeks ago via mobile

New Years Eve fireworks were brilliant!!!! We had a lovely week away in a two bedroom apartment. Morning walks around the lagoon were enjoyable as were the evening walks along the beach. Kids had a great time with the free activities kayak, sail boats & free small water park as well as the large waterpark - $15 for 50 minutes....

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Thank Emtraveling
Gold Coast, Queensland, Australia
Reviewed 2 weeks ago via mobile

The Sebel Twin Waters is a great place to stay for families. You can use all the Novotels facilities such as canoes, catamarans, games rooms, restaurants, pools, kids club and much more. There is a wibit which is an inflatable water park. Kids will always have something to do. The apartments are tired and so is the Novotel. Ive stayed...

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Thank Leah C
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Good Afternoon Leah Thankyou for taking the time to post your review on Tripadvisor. I was pleased to see you enjoyed your time at the resort but disappointed that you felt the apartment was not up to standard. I was more concerned about you experience with our reception team and would like the opportunity to speak with you direct on...

Sydney, Australia
Reviewed 3 weeks ago via mobile

Found the resort to be more of a motel. Quite dated and food poor quality. We stayed at the Sebel which gives you access to the Novotel. If staying at the Sebel I wouldn't rely on the Novotel as your place to eat and visit.

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1Thank Simon W
Invercargill, New Zealand
Reviewed 8 December 2016

Property is in need of an update as facilities are looking a bit tired. Staff are friendly and helpful but for the price paid we were very let down by the standard of accommodation, our two bedroom apartment was very dated. The resort is nicely located with the beach and lagoon.

Review collected in partnership with Accorhotels.com
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1Thank carri288
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Thankyou for taking the time to post your review on Trip Advisor. I was sorry to read that you were let down by our accommodation standard. The property is approximately 13 years old now but we and the individual owners of the apartments do maintain them to a good standard. We have had a few owners undergo a full refurbishment...

Melbourne, Australia
Reviewed 5 December 2016

We stayed in a studio apartment was very nice and clean next time if available we will stay in a 1 bedroom apartment beach is right at your back door nice and quiet resort has a day spa which was lovely and relaxing for the back massage i had there.

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Thank Kaz B
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Thankyou for your kind review I was pleased to see you did enjoy your time with us and look forward to welcoming you back in the near future.

Aussie in London
Reviewed 2 December 2016

The apartment was clean and modern. The spaciousness of the apartment and balcony, the view from balcony (lagoon view), and the convenience of the Novotel resort facilities across the lagoon within walking distance made the stay for our young family (5 and 1 year old children) comfortable and enjoyable. We left the complex once in the whole time we were...

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1Thank femailAussieInLondon
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Thankyou for you kind review, I was thrilled to see you enjoyed your stay with us at The Sebel Twin Waters, as you have discovered we are truly a one stop shop so to speak an Island Resort on the main land. We do have specials on Discover Queensland from time to time and have offered 4 & 7 night...

Paraparaumu, New Zealand
Reviewed 23 November 2016

Unfortunately this just comes down to the room we were in. While the resort as a whole seemed nice, we ended up in a not so nice room. Originally we were staying at the Novotel across the lagoon, but we were moved, along with a bunch of my family, to the Sebel as a company had booked the Novotel out...

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Thank keeweetravlr
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Thankyou for taking the time to provide your feedback regarding your recent stay with us at The Sebel Twin Waters. I have shared you comments regarding Fireworks and volume of the music with my colleague at the Novotel. Whilst we do try to get any messages regarding disruption through to all our guests before or on check in. As you...

Brisbane, Australia
Reviewed 18 November 2016

we stayed at 3 bedroom beach house sebel twin waters, the beach house firstly was very well appointed and great location for the wedding we were attending at lilys on the lagoon, we stayed at the beach house with my 3 kids and mother in law, the house was very clean and well set out and close to everything was...

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Thank Kim J
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Dear Kim Thankyou for taking the time to post you feed back on Trip Advisor. I am pleased to see that you did enjoy the Beach House and the Resort. I am sorry you felt that the Air Conditioning in the house was inadequate on hot nights. I will ensure that I pass this constructive feed Back to the owners...

Queensland, Australia
Reviewed 16 November 2016 via mobile

As Accor Vacation Club members we booked a 1 bedroom apartment at the Sebel which is located at, and part of, the Twin Waters Novotel resort. Our very well appointed, spacious, modern and clean apartment was located on the first floor in a block of 4, with a wide screened balcony and bar-b- q overlooking the lagoon. The air conditioned...

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Thank Margaret B
The Sebel T, General Manager at The Sebel Twin Waters, responded to this review

Thankyou for your valued feedback regarding you recent stay at The Sebel Twin Waters. I was very pleased to see that you did enjoy your stay with us at the Resort. I am sorry that there was confusion with your reservation at check-in and have since been able to investigate this further and have rectified the area that let us...

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
The Sebel Twin Waters is a collection of 1, 2, 3 and 4 bedroom self-contained Apartments and Beach Houses, situated in an exclusive gated precinct, bordered by the Mudjimba patrolled surf beach, the Maroochy River and a private man-made lagoon full of activities like paddle skis, catamarans water trampoline & a inflatable water park charges apply. ... more   less 

Additional Information about The Sebel Twin Waters

Address: 80 North Shore Rd | Sunshine Coast, Mudjimba, Queensland 4564, Australia (Formerly Grand Mercure North Shore Twin Waters Apartments)
Region: Australia > Queensland > Sunshine Coast > Mudjimba
Price Range: £150 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Twin Waters 4.5*
Number of rooms: 70
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Also Known As:
Grand Mercure North Shore Twin Waters Apartments Hotel Mudjimba
The Sebel Twin Waters Mudjimba, Sunshine Coast, Australia
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Questions & Answers

Here's what travellers have asked, with answers from The Sebel Twin Waters staff and other travellers.
1 question
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Questions? Get answers from The Sebel Twin Waters staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose a 1 bedroom unit”
 of 5 bubbles 964kazb, 5 Dec 2016 | Read review
“If travelling with a baby, let the check-in desk know so that they can book you a room with no stairs/with an elevator for easy pram access.”
 of 5 bubbles femailAussieInLondon, 1 Dec 2016 | Read review
“Ask for #132, beautiful space!”
 of 5 bubbles 664yazming, 26 Oct 2016 | Read review
“The Sebel apartments are amazing”
 of 5 bubbles 511KellyB, 20 Oct 2016 | Read review
“If staying downstairs perhaps request an apartment that does not have a family upstairs due to flooring/noise if possible.”
 of 5 bubbles 19travel69, 15 Sep 2016 | Read review
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