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Pinnacle Resort Samui

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#14 of 29 Hotels in Mae Nam
Certificate of Excellence
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Pinnacle Resort Samui
Pinnacle Resort Samui
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295 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Melbourne, Australia
Reviewed 5 October 2016

We recently stayed in bungalow 323 for 2 weeks, very dated but clean except for the mould between tiles in the shower recess. Air conditioning was dodgey but after the service man coming twice and not fixing the problem we gave up on that. The rotten timber on the deck made us feel very unsafe. The stair case was very...

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Helpful?
Thank Peter H
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Peter, Thank you very much for your important feedback here on Tripadvisor.com. We are currently doing our yearly touch ups to bring our bungalows back in an good shape. Sunny regards, Mike M. Resort Manager

Portsmouth, United Kingdom
Reviewed 4 October 2016

We stayed for one night before catching the ferry to Koh Tao in a Superior Bungalow B. The bungalow was very large and well presented with great air conditioning and shower. The resort itself was lovely with a great buffet breakfast included in the price of the bungalow an incredible infinity pool overlooking the beach and a lovely restaurant and...

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Helpful?
Thank jcarter8332016
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear jcater8332016, Thank you very much for taking the time to review our resort here on Tripadvisor.com. Nice to hear that you had a good stay at the Pinnacle Samui Resort. The Pinnacle team is hoping you coming back very soon to our beautiful island. Best regards, Mike M. Resort Manager

Geelong, Australia
Reviewed 3 September 2016

We booked a superior bungalow B as we like a certain level of comfort on our stays and we were staying for 6 nights. As it turns out there is nothing superior about the superior bungalow B. We arrived after dark and shown to our room; hot as an oven, with walls and ceiling lined with woven bamboo, a rock...

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Helpful?
Thank mrs_smith1368
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear mrs_smith1368, Thank you very much for your detailed feedback here on Tripadvisor.com. I deeply want to apologize for the negative experience at our resort. We will go over your review with our Head of Departments at our next team briefing. Remark: Please be informed that we will touch up our bathrooms beginning of next month when the occupancy dropped....

Fremantle, Australia
Reviewed 24 July 2016

Loved our stay here, breakfast was good, friendly staff, especially reception, hire motorbikes across the road, good restaurants in street, pool was great, beds very hard, rooms clean and spacious with a dressing area, would definitely recommend this hotel, the street is beautiful with lots of jungle.

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Helpful?
Thank beachbum6565
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear valued Guest, Thank you very much for this very positive review here on www.tripadvisor.com. We are glad to hear that you loved to stay at the Pinnalce Samui Resort. Sunny regards to beautiful Western Australia, Mike M. Resort Manager

Reviewed 23 July 2016

Smelly, moldy rooms, with old furniture. Stray dogs walking around tables during breakfast and along beach all day long. Bathroom in our room looked scary, a potential bio hazard, with many moldy and unclean spots. The outdoor pool is much smaller than it looks on photos. Major renovations required to bring this place up to the resort level.

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Helpful?
Thank Lola K
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Lola K, Greetings from Pinnacle Samui Resort. Thank you for your choosing our hotel as your holiday destination on Samui iland and for your important feedback. Please be so kind and sent me an e-mail(psmgm@pinnaclehotels.com) with your room number that we can follow up on the renovation issues. If no guests would feed the dogs in front of our...

Sendai, Japan
Reviewed 18 July 2016

As the signs say when you come in to the hotel, you will enter a stress free zone. Far away from everything and you manage fine with the beach, pool, the massage and the good food. But then again... it it faaar away from everything. The water pressure in the shower is really bad. I'm not the biggest fan of...

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Helpful?
Thank Anders S
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Anders S, Thank you for taking the time to review our hotel here on www.tripadvisor.com. Please be so kind sent me your room number to psmgm@pinnaclehotels.com, that we can follow up on the water pressure issue. Best regards, Mike M. Resort Manager

Reviewed 8 July 2016 via mobile

Pinnacle Samui is very old and ugly resort, it was one big disaster! First we got an ugly dark room in main Hotel building and it was smelly and mouldy, especially bathroom. Than after we came back from dinner there were everywhere gecons... I asked receptionist for changing our room and next day they gave us bungalow, but it is...

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1Thank Natália K
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Ms. Natalia K, Greetings from Pinnacle Samui Resort. Thank you for your choosing our hotel as you holiday destination on Samui. We are sorry to hear that the resort did not meet your expectations. Sunny regards from Thailand, Mike M. Resort Manager

Reviewed 4 July 2016

Pros: Located right on the beach; beach itself very nice and clean with soft sand; complimentary breakfast is great with lots of choices; staff is very friendly; very peaceful and relaxing resort. Cons: Dinner options at the hotel restaurant were ok (overpriced for the quality of food you are getting); rooms although very clean, can use some updates very soon....

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Helpful?
Thank Ekaterina G
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Ekatarina, Thank you for choosing Pinnacle Samui Resort as your holiday destination on Koh Samui. We are glad to hear that you got a good time at our resort. The Pinnacle Team is looking forward to see you here very soon again. Sunny regards from Koh Samui, Mike M. Resort Manager https://www.tripadvisor.de/ShowUserReviews-g1182465-d505239-r389207062-Pinnacle_Resort_Samui-Mae_Nam_Ko_Samui_Surat_Thani_Province.html#

Reviewed 12 April 2016

I picked this place because of its reviews. It is horrible. It is an old skanky resort that badly needs a ton of upkeep! They put us in a villa behind the restaurant and the pool, so we get to look out on a yard of weeds and a cement wall. The place stinks like mold and must, it's dark,...

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2Thank Catherine E
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Catherine, Thank you very much for your important feedback ;-) Sunny regards from Coconut Island, Mike M. Resort Manager

Reviewed 15 March 2016

I stayed with my family 11 nights in this resort after 15 years on Samui again. It was big surprice for me as the island changes a lot. But Pinnacle seems to be in stress-free zone as mentioned by entrance. It's not typical hotel, fortunately, but just few bungalows in the splendid garden even some hotel rooms are available too....

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Helpful?
Thank marek l
Pinnacle H, Manager at Pinnacle Resort Samui, responded to this review

Dear Marek, Thank you for choosing Pinnacle Samui Resort as your holiday destination on Koh Samui. The Pinnacle Team is looking forward to see you here very soon again. Sunny regards from Koh Samui, Mike M. Resort Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Laundry Service

Additional Information about Pinnacle Resort Samui

Address: 26/19 Moo 4, Mae Nam, Ko Samui 84330, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Price Range: £20 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pinnacle Resort Samui 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Pinnacle Resort Samui Hotel Koh Samui
Pinnacle Hotel Samui
Pinnacle Hotel Koh Samui
Pinnacle Resort Samui Ko Samui, Thailand
Hotel Style:
#10 Top resorts Hotel in Mae Nam
#11 Spa Hotel in Mae Nam
#12 On the Beach Hotel in Mae Nam
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Questions & Answers

Here's what travellers have asked, with answers from Pinnacle Resort Samui staff and other travellers.
11 questions
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Questions? Get answers from Pinnacle Resort Samui staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is nothing superior about the superior bungalow B”
  • Bathroom
  • View from deck - superior bungalow A
  • View from deck - superior bungalow A
  • View from deck - superior bungalow A
  • Basic bathrooms could do with renovation
  • Basic bathrooms could do with renovation
  • Basic bathrooms could do with renovation
  • Basic bathrooms could do with renovation
 of 5 bubbles mrs_smith1368, 3 Sep 2016 | Read review
“Bungalows close to beach we stayed in 20,21,”
 of 5 bubbles beachbum6565, 23 Jul 2016 | Read review
“NO good rooms unless maybe if you were right on the beach.”
 of 5 bubbles catherinee523, 12 Apr 2016 | Read review
“the bugalows are not much more but are well worth it. On site food is marginal, but great food is close by, walking distance”
 of 5 bubbles 485darrelld, 4 Jan 2016 | Read review
“Room 332 was perfect lovely view and quiet”
 of 5 bubbles 904kevin, 10 Apr 2015 | Read review
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