We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Serena Beach Resort & Spa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Serena Beach Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

530 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 476: English reviews
Nairobi, Kenya
Reviewed 3 days ago NEW

It has been a long time since I last visited the Serena Beach and I was hoping that the recent problems encountered by tourism at the Coast had not spoilt this special place. I needn't have worried. The welcome was as friendly as ever and this standard of service was the same throughout our stay. This hotel, like its partner...

 Report
Helpful?
Thank simon J
New York NY
Reviewed 5 days ago NEWvia mobile

It could/should be a 4 stars as the hotel is charming, nice restaurant, pool and garden in front of the beach but the (standard) rooms and bathrooms are disappointing and need to be updated. Lighting, remote for airco, decoration and walls in the bathroom, ... I would give 3 1/2 international stars, 4 local stars. Still enjoying my stay.

 Report
Helpful?
Thank Brooklyntotheworld
Bromsgrove, United Kingdom
Reviewed 1 week ago

Just spent nine nights from 12th-22nd of November rooms have been updated since we were there in 2014 much improved. We were on the ground floor of the village rooms which was large but we were given the choice of a sea view or a larger room which was our preference.No trouble with sun beds etc. plenty for everyone and...

 Report
Helpful?
Thank alexandra m
Nairobi, Kenya
Reviewed 3 weeks ago

Visited over Christmas Period with family.Great meals,Exciting events all day and a crowning evening accompanied by music and shows.Fresh meals are prepared everyday.Quality of service is excellent,better than any other hotels in its neighbourhood.

 Report
Helpful?
1Thank burnettkilasi
Nairobi, Kenya
Reviewed 3 weeks ago

Recently stayed in this property for 2 nights, 9 & 10 November 2016. This time round the hotel looked lonely. The food was good. However, the level of service seems to be dropping.. the fruits that are usually offered in rooms were not offered..

 Report
Helpful?
1Thank Jerim O
Dubai, United Arab Emirates
Reviewed 4 weeks ago

We spent 2 nights here towards the end of our safari and it was a most welcome break. For a start we had AC - this was fab! The Hotel is very nice, well equipped and excellent staff. Lovely bathrooms in the rooms we occupied. The pool is beautiful and as the hotel was very low occupancy it was also...

 Report
Helpful?
Thank lexy007
Reviewed 4 weeks ago via mobile

The best place I have been to so far,they have very clean and spacious rooms,working ACs,very friendly and understanding staff who are ready to assist,very friendly cab drivers,the surrounding is serene and the food!!its beyond expectation with a wide variety to choose from ..their soups are 👌🏼👌🏼housekeepers and room service staff are prompt and meticulous...everything is just perfect !

 Report
Helpful?
Thank Sandra O
Reviewed 4 weeks ago

went first ever trip abroad had 10 days at hotel everything was fantastic from patricia cleaning rooms to manager,staff every where couldnt do enough for you came home with lovely friends who work there. going to save to go again love them all went on safari as well the serana is the best

 Report
Helpful?
1Thank Pat T
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Pat T, Thank you very much for your feedback! We are glad you got home safe and enjoyed your stay with us having made new friends here. Your comments were well received by staff and we all look forward to making your next stay with us even more memorable. Asante sana. Tuva Mwahunga General Manager

London, United Kingdom
Reviewed 4 weeks ago via mobile

Have stayed many times and never been disappointed with hotel or standard. Rooms spaced out over typical Kenyan gardens looking over very good beach. Breakfast and dinner excellent and special food restaurant well worth paying little extra for on special evening. Most nights limited entertainment but Kenya in general not late night place. Great beech walks not much interference but...

 Report
Helpful?
Thank alangsmith
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Alangsmith, We appreciate your feedback regarding your recent stay. We are glad to note that this is not your first stay with us and that you have enjoyed all your previous stays with us! It is also great to know that among other things, you enjoyed the quality of our breakfast, dinners and our specialized seafood restaurant; the Jahazi...

Ottawa, Canada
Reviewed 4 weeks ago

Rooms are in 2-storey buildings spread over a vast garden-filled grounds. The room was nice, natural woods, large new bathroom. The bed was not very comfortable, more of a foam slab than a mattress. Dinner is included in the package price, and it's tasty. Salads and desserts from the buffet, and then choose your main meal soup. Breakfast buffet is...

 Report
Helpful?
Thank Adventures_travel123

419 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (408)
Viewed
Pool/Beach Area (97)
Viewed
Hotel & Grounds (75)
Viewed
View from Room (20)
Viewed
Dining (15)
Viewed
Room/Suite (47)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Bathroom (3)
Viewed
2:31
Videos (2)
Viewed
Other (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Shanzu
1.2 mi away
Severin Sea Lodge
Severin Sea Lodge
#2 of 14 in Bamburi
486 reviews
0.1 mi away
PrideInn Paradise Beach Resort
1.4 mi away
Kenya Bay Beach Hotel
Kenya Bay Beach Hotel
#5 of 14 in Bamburi
321 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Bamburi Beach Hotel
Bamburi Beach Hotel
#8 of 58 in Mombasa
914 reviews
1.6 mi away
Ziwa Beach Resort
Ziwa Beach Resort
#9 of 14 in Bamburi
111 reviews
4.9 mi away
Voyager Beach Resort
Voyager Beach Resort
#1 of 58 in Mombasa
2,776 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: £140 - £320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Orbitz, Travelocity, Priceline and Jovago.com so you can book your Serena Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
Serena Beach Resort & Spa Kenya/Shanzu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the beach”
 of 5 bubbles simonJ357, 5 Dec 2016 | Read review
“The rooms are very good but if you want quietness opt for rooms in village furthest away from entertainment areas”
 of 5 bubbles alexandram585, 26 Nov 2016 | Read review
“Choose the sea front rooms.”
 of 5 bubbles burnettkilasi, 16 Nov 2016 | Read review
“Always prefer rooms cc”
 of 5 bubbles jzero2016, 13 Nov 2016 | Read review
“We had rooms overlooking the garden on the ground floor, which actually also gave a view of the ocean.”
 of 5 bubbles lexy007, 8 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay