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Mercure Koh Samui Beach Resort

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Mercure Koh Samui Beach Resort
Mercure Koh Samui Beach Resort
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333 Reviews from our TripAdvisor Community

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Showing 231: English reviews
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greece
Reviewed yesterday NEWvia mobile

This is a very nice hotel in the south end of Lamai with very nice view and hospitality.The beds are comfortable and the rooms are big with nice balconies with sea view.Coffe facilities and nice bathroom.The clean is great and all the people working to the complex are very helpful.The breakfast is very nice and with big variety.The swimming pool...

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Helpful?
Thank michalisGreece
Vaasa, Finland
Reviewed 6 days ago NEW

Wery good hotel,room was just what i expect,clean with nice sea wiew. Pool area was large, with poole bar,gym (useful). Breakfast is good and diverse. Hotels location is little bit far from lamai centre but from hotel order transport there every one hour and its free. (and back too). One minus was that there is no elevator but if you...

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Helpful?
Thank travelmanVaasa
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Minehead, United Kingdom
Reviewed 1 week ago

Needles to say Thailand still has to learn hospitality but the people are really nice and they compensate the bad points of this place. The room was clean and nice but because we were with a 4 years old I think they put us at the end of the building at the top floor which made the views nice to...

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Helpful?
Thank Filip S
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns. Sincerely,

Reviewed 2 weeks ago

We had various problems during our stay, and local staff didn't help out or being constructive to solve them. We stayed at 5 different hotels during our stay in Thailand, and this hotel is the one I would not recommend.

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Helpful?
Thank Christophe B
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback...

Carlisle, United Kingdom
Reviewed 2 weeks ago

nice hotel to chill out and relax either at the pool or on the beach where you get a nice breeze.found the breakfast to be nice with good choice of food .rooms where nice although we had a problem with our coffee machine which was replaced with a kettle a little problem?

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Peter S
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Exmouth, United Kingdom
Reviewed 3 weeks ago via mobile

Went on a recommendation, sadly. The service was OK, the menu had a decent selection of options, but the food was adequate and dull. It was ok, nothing to complain about, but it was filler fodder and definitely nothing special. Also, I had to pay cash as there was a a reason (lost in translation) why I couldn't use a...

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Helpful?
Thank Martin S
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback...

Yorkshire, United Kingdom
Reviewed 4 weeks ago via mobile

Breakfast & resort were ok. Room was nice. Some staff were happy to help however one staff member (kuad) was miserable & lazy. Made our experience less enjoyable & therefore we ate out for every meal.

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Helpful?
Thank Jessica C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback...

Bangkok, Thailand
Reviewed 14 March 2017

Beach front Hotel, Located on Lamai, Excellent view from the room balcony, Rooms are big and spacious, Swimming pool is center of attraction, Food quality is at its best and staff at the hotel are very welcoming

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1Thank ajay24arti14
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 9 March 2017 via mobile

Stayed here for a week with my mum and sister and was just fantastic. Every single staff member was super friendly and extremely helpful. Beautiful rooms with the beach and pool just feet away from your front door. Thank you to all the staff for making our stay so wonderful. I will definitely recommend the Mercure and will be staying...

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Helpful?
Thank Ella d
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Wroclaw, Poland
Reviewed 16 February 2017

This hotel is perfect for people who want to rest in peacefull and calm area, without city center around. First of all we were informed about overbooking which is very strange, and our rooms weren't avaiable at the time of arrival, but! hotel gave us free-of-charge upgrade to seaview-villa. :) Rooms are tidy, and cleaned everyday. If something is missing...

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Helpful?
Thank MrSakeSake
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: £51 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#15 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travellers.
4 questions
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Questions? Get answers from Mercure Koh Samui Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a villa maybe...”
765filips, 11 Apr 2017 | Read review
“Rooms with Sea View or Villas with privacy are the best”
ajay24arti14, 13 Mar 2017 | Read review
“Sea view is definitely the way to go”
vicpea, 7 May 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
ganzm87, 21 Mar 2016 | Read review
“Beach Facing as well as Pool Facing”
  • Pool View from Room
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  • Bedroom
  • View from Room - Pool View
brillianar, 26 Oct 2015 | Read review
5 of 5