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The Palms Hotel

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The Palms Hotel
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728 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Moratuwa, Sri Lanka
Reviewed 1 week ago

First of all let me thank you Rohan and your staff for the wonderful time we had at your hotel! Everything was really great and we really enjoyed the stay. Your hospitality was exceptional and I, together with our families really appreciated it. The hotel is well maintained and really looks great with the lighting during the nights. very good...

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Helpful?
Thank drcdemotte
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your five star comments and pleased that you and your group have enjoyed the services & facilities during your stay with us. We do appreciate your support and look forward to the pleasure of welcoming you back on your future visits. Thank You. Yours sincerely. Ruchira Karunarathne

Reviewed 1 week ago via mobile

The location is great right on the beach and many nice restaurants about, staff are friendly and polite, never had an issue in the hotel with the staff very accomodating and very friendly! the place isnt too luxurious its perfect for a simple getaway and gives you exactly what you need to relax and unwind, and best part is almost...

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Helpful?
Thank Shehzado
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We highly appreciate your review of The Palms, Beruwala. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of services in the industry and to that end...

Carmarthen, United Kingdom
Reviewed 1 week ago

IF YOU ARE LOOKING TO HAVE A FAB XMAS IN THIS HOTEL PLEASE BEAWEAR THEY CELEBRIATE XMASDAY ON XMAS EVE SO YOU CAN NOT HAVE WINE OR A beer etc,newyears eve night is so flat we should have gone on the beach with the locals.the foodisnot as some say on trip advisor so make sure you check everything befor you...

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Helpful?
Thank greasemonkey2013
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking...

Brisbane, Australia
Reviewed 2 weeks ago

Room was quite spacious. The decor and furniture were a bit basic but adequate. Would have been nice to have a larger flat screen TV in the room. Bathroom a bit small but shower was good. The toiletries in the bathroom were rather ordinary but was not a big deal for a 2 night stay. Ground floor rooms had a...

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Helpful?
Thank gaman51
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for taking the time to share your comments on your recent stay with us . We are happy to note that you had a comfortable and a relaxing stay in our resort and enjoyed all the facilities we had on offer. We look forward to your next visit Thank You, Best regards, Ruchira Karunarathne.

Bangalore
Reviewed 3 weeks ago

This is a great property. It has immediate access to the beach which is quite decent. All rooms are facing the beach and has a lovely view. It has places to rest and relax on a huge lawn facing the sea. So it is a lovely place to spend quality time with family. Food options were pretty ok. We were...

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Helpful?
2Thank manjunathrl
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your review and recommendation. We are pleased to hear that you enjoyed the services & facilities of our hotel and found the team to be helpful. We do appreciate your support and look forward to the pleasure of welcoming you back on your future visits. Thank You . Warm regards Ruchira Karunarathne

Singapore, Singapore
Reviewed 3 weeks ago

Topping up the items in the room like towel, brush etc not consistent. Wifi very bad. Rooms cannot access wifi you have to go nearby swimming pool to access it. Beach is ok. Service the worst. Room cleaning they are doing at 3.30pm only. The worst thing i experienced was befoer i vacat my room they removed the additional bed...

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Helpful?
Thank RMMuthuraman
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking...

Reviewed 4 weeks ago

I was staying there in the middle of this month in a long weekend, so it was heavy crowded. we had to stay more than 1 our in the lobby to get a room and luggage delivered after 2 hours from the arrival time and had to call and ask couple of times to get it. Beach was really nice...

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Helpful?
Thank Eroshan J
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for sharing your valuable comments on Tripadvisor. We are happy to note that you liked the location that we are situated in. We also would like to thank you for your constructive feedback and this would assist us in taking necessary steps in rectifying the issue mentioned. We regret any inconvenience that may have been caused to you...

Newbury, United Kingdom
Reviewed 4 weeks ago

Stayed at The Palms for 8 nights and had a great time, Nice room with balcony over looking the garden to beach. We were on Al which was a good option as there are not many local restaurants within easy reach (unless you travel to Aluthgama or Bentota. There was a wide range of western and local dishes, Lovely salads,...

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Helpful?
1Thank homegrownfoodie
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We are indeed very glad that you had a memorable stay at our hotel and your comments concerning the Beruwala beach is highly appreciated by the team. Thank you so much for the wonderful review posted on TripAdvisor and for your lovely comments on garden and rooms. It was a pleasure having you at our lovely resort and we look...

Colombo, Sri Lanka
Reviewed 4 weeks ago

We stayed here for one night and it was a pleasing experience. You have direct access to the beach; and the beach is fantastic even for kids to play. As the water level is low kids can play as they wish; the pool is also very nice & clean. Food was very tasty even though the buffet was a medium...

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Helpful?
Thank Kamal M
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you very much for your complimenting review on Tripadvisor following your stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back. Thank you. Warm regards Ruchira Karunarathne.

Colombo, Sri Lanka
Reviewed 5 weeks ago

From the time of arrival to departure was very pleasant. I went with my wife to celebrate her birthday in November 2016, The staff were so wonderful to treat us so well. Not to forget the F&B who surprised my wife with a birthday cake singing happy birthday for her. The room was nice and clean and well maintained. Also...

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Helpful?
Thank Jesu865
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We highly appreciate your five star grading review of The Palms, Beruwala. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Palms Hotel

Address: Moragalla, Beruwala 0034, Sri Lanka
Region: Sri Lanka > Western Province > Beruwala
Price Range: £73 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
Palms Hotel Beruwela
The Palms Hotel Sri Lanka/Beruwala
Hotel Style:
#4 Luxury Hotel in Beruwala
#5 On the Beach Hotel in Beruwala
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel staff and other travellers.
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Questions? Get answers from The Palms Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not sure if this would help ,allrooms need tlc sorry.”
 of 5 bubbles greasemonkey2013, 10 Jan 2017 | Read review
“Upper floors wold have more privacy but ground floor has easy access to pool, beach and garden.”
 of 5 bubbles gaman51, 5 Jan 2017 | Read review
“Better select another hotel”
 of 5 bubbles RMMuthuraman, 27 Dec 2016 | Read review
“Rooms over the pool wold be nice and should face to the sea”
 of 5 bubbles eroshanj, 26 Dec 2016 | Read review
“Ask for a sea view hotel if you are interested Ask for a room next to pool if you have small kids (e.g: room 120)”
 of 5 bubbles 563kamalm, 21 Dec 2016 | Read review
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