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El Tucano Resort & Thermal Spa

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El Tucano Resort & Thermal Spa
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292 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Fort Worth, Texas
Level Contributor
210 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 2 weeks ago

Our room was right off the lobby. Very noisy. Only window faced offices, so no light. Beds were not very good. Everything old and worn. Our meals were included. They were all buffet style, with very limited selection and repetitive. Service was non-existent. The thermal pools are nice. Clean and several choices. The surroundings are beautiful. This could be a... More 

Helpful?
Thank Handywoman9
INFORMANTE1Tucano, Director de Marketing at El Tucano Resort & Thermal Spa, responded to this review

Your opinion is very important to us; We will take the measures of the case so that in your next visit your experience will be better. More 

Heredia, Costa Rica
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

The beds are like a regular motel in San José city. No proper electricity for laptop or technology devices. Phone does not work to get room service or any communication with front desk. Place is nice and quiet, just that!

Helpful?
Thank Marco-Nunez
INFORMANTE1Tucano, Director de Marketing at El Tucano Resort & Thermal Spa, responded to this review

Your opinion is important to us, we will take action steps to make your next visit better. More 

Travellers are raving about these San Carlos hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

The hotel is very unique and great to relax, located in area that is away from busy streets but still easy to get to. Employees there are very polite and the food is great! If you are looking for a place to relax, swim a little, try some local cuisine this is the spot.

Helpful?
Thank Yanil Z
INFORMANTE1Tucano, Director de Marketing at El Tucano Resort & Thermal Spa, responded to this review

Thank you very much for your comments, for us it is a pleasure to serve you. More 

Puerto Viejo de Talamanca, Costa Rica
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016 via mobile

Comfortable room, kindly staff, good position with a very nice view from the restaurant and good breakfast. We have the reservation for the mountain and garden view, but our room was just in front to the central area, where there is the parking of all the car.

Helpful?
Thank OrianayJimmy J
Ohio
Level Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 5 October 2016

I stayed here as part of a multi day packaged Overseas Adventure Travel land tour. It is a very nice hotel, the grounds were beautiful, and you didn't have to go very far to see colorful birds. The rooms were adequate; everything in the room worked. However, they didn't have air conditioning; just a ceiling fan. They had free wifi;... More 

Helpful?
Thank travel1948
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2016 via mobile

I was there 2 weeks ago and it was a wonderful trip.. A private place away from the town... I enjoyed every single thing of the hotel but they need to improve their customer service cause I got a bad attention from some people of the hotel

Helpful?
Thank Bayron M
San Jose, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2016

If you can appreciate the beautiful grounds and buildings of an older resort this place is for you. It has more Costa Ricans staying than Americans which was nice! June is the off-season so it was almost empty. Of the 90 rooms maybe 10 rented. The daily rains were short and it was warm enough that it was pleasant. I... More 

Helpful?
1 Thank Sandi K
San Jose, Costa Rica
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 May 2016

The hotel is a little old. However it is clean and safe. The room was very basic, good size, no extra features. The food was very good, we had dinner and breakfast. Everything was well served. The service was good. It was weird that when we took breakfast they asked us for our room number, even that we had a... More 

Helpful?
Thank Melaniamb
Level Contributor
12 reviews
4 hotel reviews
Reviewed 20 April 2016

Definitely not commonplace. Although the hotel is not fancy, nor its rooms have air conditioning, I'm sure people feel comfortable, happy and relaxed. The place is definitely spectacular !!! San Carlos is definitely a place of natural treasures. This hotel is visited by a river of hot water coming from the volcano. This river feeds 3 pools at different temperatures,... More 

Helpful?
Thank Carlos L
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2016 via mobile

Gym was closed due to "maintenance", no A/C in our room, safe box is not a free service. Overall, I don't recommend this place, I'd recommend you to look for hotels like Baldi or tabaccon, you may have to pay a little bit extra, but you get a 5 starts service The food was good.

Helpful?
Thank Emanuel J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
El Tucano Hotel’s main guest is Mother Nature. The hotel has 87 rooms, including two luxury suites, though the real luxury is the chance to take a bath in its thermal waters. Featuring a 500 people capacity restaurant and conference halls for 200 people, both areas are surrounded by the primary forest housing a countless variety of flora and fauna. El Tucano Hotel has one of the most complete spas in Latin America where all the visitors renew their body and soul thanks to the communion received by the gifts of nature. In its extension of almost 7 acres of land and 9000 m2 of construction are produced 80 liters of water per second flowing from the 7 springs of thermal waters. The hotel has three hot springs pools recently remodeled and a hot water river with wonderful waterfalls and natural pools (surrounded the whole property), guests can swim in and let the river take all its problems while they get renew with its powerful energy. There is also a tennis field, several trails through the forest and mini golf area, though the best activity to practice at El Tucano is relaxation while contemplating the great masterpiece that surrounds it. ... more   less 

Additional Information about El Tucano Resort & Thermal Spa

Address: Aguas Zarcas, San Carlos, Costa Rica (Formerly Occidental El Tucano & Spa)
Region: Costa Rica > Province of San Jose > San Carlos
Price Range: £58 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Tucano Resort & Thermal Spa 3.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
El Tucano Resort And Thermal Spa
El Tucano Resort & Thermal Hotel San Carlos
Occidental El Tucano Hotel
Occidental El Tucano Resort
El Tucano Resort & Thermal Spa Costa Rica/San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from El Tucano Resort & Thermal Spa staff and other travellers.
6 questions
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Questions? Get answers from El Tucano Resort & Thermal Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a lower level room away from public areas for more quiet.”
 of 5 bubbles Handywoman9, 20 Nov 2016 | Read review
“If you want vie get the top rooms.”
 of 5 bubbles yanilz, 3 Nov 2016 | Read review
“The rooms closest to the entrance are closest to the pools.”
 of 5 bubbles SandiK486, 30 Jun 2016 | Read review
“ask it near the hotsprings so you dont have to walk a lot”
 of 5 bubbles N7395GEcarlosl, 20 Apr 2016 | Read review
“WiFi is available in the main office/lobby area.”
 of 5 bubbles Tootsall, 8 Mar 2016 | Read review
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