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Mercure Maidstone Great Danes Hotel

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Mercure Maidstone Great Danes Hotel
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965 Reviews from our TripAdvisor Community

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Showing 897: English reviews
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Rochester, United Kingdom
Reviewed yesterday NEW

. service not good in the bar area not enough staff. had to wait 20 minutes for a sandwich at lunch time, also a cocktail that was prepared did not have the right ingredients. in the evening only one person serving at the bar. Staff getting orders wrong because they are under to much pressure. Staff and reception very friendly...

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Helpful?
Thank Pat W
Brighton UK
Reviewed 1 week ago

Didn't realise it was half term so pool & dining areas were populated with a lot of kids. Fine if you like kids' noise & antics. Meals were expensive for what they were, burgers, steaks & pies. ( we were on a package and the allowance didn't cover any combo of 2 courses.) We have been doing short breaks packages...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank xc90caravanpuller
London, United Kingdom
Reviewed 1 week ago

Having read some of the reviews we were slightly worried but it was a really nice break. We stayed in a privilege room which was really spacious and you got all the extras like robe, slippers etc. The pool, jacuzzi and sauna were all really nice and nice chairs around the pool to relax. We had steak for dinner and...

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Helpful?
Thank beccyhawkyard
Greater London, United Kingdom
Reviewed 1 week ago

Awful reception staff that act as if they are paying the bill. Room service a joke, cheese and ham sandwich with no cheese and a cheese and walnut salad with no walnuts gives you the idea !! Bar staff great. Management non existent. Restaurant serves 99pence microwave meals from local freezer centre, Its only suitable for sales reps stopping overnight...

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2Thank lordjones2017
Reviewed 1 week ago via mobile

It's ok. Nothing to write home about. The room is pretty basic and it does what it says on the tin. I didn't like the lay out of the buildings at all. It's a maze. I think they need to pull it down and start again.

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Helpful?
Thank lydia s
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear lydia Thank you for your review & comments which have all been noted. The hotel does have a certain character with a tremendous amount on offer including the leisure club, pool, saunas & steam room, gym with new Matrix equipment, outdoor tennis courts, games, an independent hair salon, three treatment rooms, fishing lake, helicopter landing as well as the...

Reviewed 1 week ago via mobile

Stayed for a two night spa break. Upon arrival did wonder what we had let ourselves in for as the hotel does look a bit dated from the outside however looked on the bright side and glad that we did. Although slightly cramped the twin room was fine and had everything we needed including tea and coffee facilities. I agree...

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Helpful?
Thank coopered
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear coopered Thank you for your review & your positive comments which are very much appreciated. I am pleased you warmed to the character of the hotel & the warmth of our staff. Pleased you enjoyed your break & the facilities & hope to welcome you back again soon. Sincerely, Dominic

Rochester, United Kingdom
Reviewed 1 week ago

Hi our Christmas present was a overnight stay with dinner and breakfast .One treatment (massage) and use of the spa .Hotel room was very clean it had everything we needed.Dinning area was very nice staff friendly .Dinner we choose the set meal 3 courses .Breakfast was lovely hot fresh and you helped yourself .Massage was good ..all in all Great...

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Helpful?
Thank Sarah B
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear Sarah What a lovely, thoughtful gift & thank you for your review. I am delighted you enjoyed experience with us & hope to welcome you back to another Mercure hotel again soon. Sincerely, Dominic

Sittingbourne, United Kingdom
Reviewed 1 week ago

Whoever appoints the staff at this establishment deserves a gold star as do all the staff with whom we came in contact. So often the big hotels with suited "health" facilities -swimming pool, gym etc are bland & lifeless; the Great Danes is not. Eating in the brasserie is pure delight - stimulating menu, good food, cooked promptly & served...

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Helpful?
Thank clavis2015
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear clavis2015 Thank you very much for your positive and motivating review. I am delighted you enjoyed your visit & were made to feel welcome & individual. I am very proud of the team, several of whom will be celebrating at the company awards this week. We hope to welcome you back again soon & to let you know how...

London
Reviewed 1 week ago via mobile

Stayed at hotel numerous times. Food on this occasion was better than expected and apart from a long waiting time would've got a 10/10. I had the blue burger on 2 nights which was lovely. The reception staff are absolutely outstanding and I would like to give a massive thanks to Lee who always goes above and beyond. The breakfast...

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Helpful?
Thank LOUISEVR
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear LOUISEVR Thank you for your review & all your comments, which have been noted. I am delighted you were back with us & looked after during your stay & have shared your positive comments with the team, Amanda, Sue & of course Lee. James has assured me that he was only concerned about the safety of your daughter &...

Reviewed 2 weeks ago

On arriving at the hotel the reception was welcoming, however when we checked in our reservation was changed (We booked this in November 2016 to attend a friends 40th birthday held at the hotel) We had booked a family room plus a twin room as there were 5 of us in the family, When we booked in they said that...

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Helpful?
Thank Colleen C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Maidstone Great Danes Hotel

Address: Mercure Maidstone Great Danes Hotel Ashford Road, Hollingbourne ME17 1RE, England (Formerly Mercure Maidstone Hotel)
Region: United Kingdom > England > Kent > Hollingbourne
Price Range: £56 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Maidstone Great Danes Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Ramada Hotel Maidstone
Maidstone Ramada
Ramada Maidstone
Mercure Maidstone Great Danes Hotel Hollingbourne, Kent
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Maidstone Great Danes Hotel staff and other travellers.
9 questions
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Gillingham, United Kingdom
3 months ago
London, United Kingdom
1 month ago
London
28 days ago
Bexley, United Kingdom
2 months ago

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Questions? Get answers from Mercure Maidstone Great Danes Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only problem was that the thermostatic radiator valves wouldn't shut down completely so opening windows to get air meant the room became hotter and hotter. Otherwise an excellent venue & facilities. ”
 of 5 bubbles xc90caravanpuller, 20 Feb 2017 | Read review
“Upgrade to a privilege room if you can.”
 of 5 bubbles beccyhawkyard, 20 Feb 2017 | Read review
“Check before you arrive just in case someone changes your reservation.”
 of 5 bubbles 131colleenc, 13 Feb 2017 | Read review
“Book a privilege room with Lake view for more space.”
  • Privilege room with two desks
  • Privilege room with ample lighting.
  • Privilege room with view of grounds & lake from 2nd floor.
 of 5 bubbles DelBtravels, 4 Feb 2017 | Read review
“Rooms at the back away seem to be quiter and a large car park so no problem parking.”
 of 5 bubbles Lynnie_Pinny, 1 Feb 2017 | Read review
5 of 5