Hyatt Regency London Stratford
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Hyatt Regency London Stratford

Traveller (83)
1 King Bed
Room & Suite (98)
Hyatt Regency London Stratford
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About

4.5
#3 of 10 hotels in Stratford City
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The stylish new Hyatt Regency London Stratford is set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Walking distance to Queen Elizabeth Olympic Park, home to the iconic venues of the Copper Box, ArcelorMittal Orbit, London Aquatics Centre, Lee Valley VeloPark and the London Stadium, home to West Ham United football club.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Children's playground
Highchairs available
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Flatscreen TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Sofa bed
Bath / shower
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
City View
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Price:BEST PRICE AVAILABLE ON HYATT.COM! Exclusive offers for Hyatt Members

Location

10A Chestnut Plaza, Stratford City E20 1GL England
4.5
4.5 of 5 bubbles363 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Hyatt Regency London Stratford garners appreciation for its spotless facilities and prime location, with easy access to transport and shopping, as highlighted by guests. While some travelers have called out the hotel for its high prices, not always reflecting the expected value, the majority find the comfort and array of amenities, including a variety of breakfast options, to be worth mentioning. The service is often described as attentive, although not without occasional hiccups, and the hotel's overall atmosphere and cleanliness receive consistent praise.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed

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363Reviews2Q+A24Room tips
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Detailed Reviews
Ryan wrote a review Nov 2023
Newport, United Kingdom
4.0 of 5 bubbles
Stayed here recently, primarily due to the location, with parking nearby (at £16 per night which is reasonable for the area), and within a few minutes walking distance of the tube into the West End. On arrival, the concierge directed us to check in at the third-floor reception which was quick and professional. Our fourth-floor room was clean and spacious with comfortable beds, a large TV and a well-appointed bathroom with a rainfall shower. Nice touches included a mini fridge and safe, along with wine glasses and a corkscrew in addition to the usual cups and tumblers. The only minor point was that for nearly £200 per night, some complimentary biscuits might have been nice. For a hotel in such a busy area, the room was exceptionally quiet with no outside noise or disturbance from other guests. Check out was as efficient as check in and would have no hesitation in staying here again.
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Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from emma tamas, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 2 Dec 2023
Dear ryanpuk1977, Thank you for sharing your experience at our hotel! We’re thrilled that you found our location convenient, with nearby parking and easy access to the tube. Our concierge team is dedicated to ensuring a smooth check-in process, and we’re glad you experienced quick and professional service. Your fourth-floor room, complete with comfortable beds, a large TV, and a well-appointed bathroom, sounds like it met your expectations. We appreciate your feedback on the mini fridge, safe, and additional amenities like wine glasses and a corkscrew. We apologize for the oversight regarding complimentary biscuits; we’ll certainly take note of that. It’s wonderful to hear that despite our central location, your stay was exceptionally quiet without any disturbances. We look forward to welcoming you back soon! Kind Regards, Emma Tamas (Duty Managr)
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Myriamreykjavik wrote a review Oct 2022
Hotel's Favourite
5.0 of 5 bubbles
Hôtel is luxurious , very well located (shopping mall, restaurants, tube station etc), very quiet and comfy. The breakfast is delicious. But what will win you over is the kindness and the availability of ALL the staff. The quality of service you will get is beyond expectation!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anisha Kohli, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 5 Dec 2022
Dear Myriamreykjavik, Greetings from Hyatt Regency London Stratford! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We are pleased to hear that you found our location convenient and enjoyed the hotel facilities. Most importantly, we are delighted that you found our staff helpful and welcoming! We sincerely hope to welcome you back to our hotel soon. Should I be of any further assistance or can help you with a future reservation, please do not hesitate to contact myself personally so that I can look after your stay. Kind regards, Anisha Kohli Guest Relations Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
santosjanine wrote a review Mar 2023
Cardiff, United Kingdom
5.0 of 5 bubbles
Awesome hotel with clean and contemporary decor. Pleasantly surprised by the size of the hotel, as it looks small from the entrance.

The room was beautiful and spacious with high class amenities.
It was lovely to get back after a work day and shower with the beautiful smelling bathroom products provided and then chill out in front of a huge screen drinking the best coffee ever tasted. I actually ordered the coffee direct from the suppliers on leaving the hotel.

I have fed back my experience to my company, who will use this hotel for future business meetings in the area. I wouldn't hesitate to return. Considering the hotel is in the shopping complex, you do not hear any noise. Absolutely awesome service too. Thankyou!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Nkadi, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 3 Apr 2023
Dear SantosJanine Greetings from Hyatt Regency London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us We really do appreciate the positive feedback, and I am sure our staff will be very pleased to hear this too. I am delighted to hear that you were pleasantly surprised with your experience, and that you were delighted with the size of your room, I am also very happy that you enjoyed the coffee so much that you were able to order yourself some... not a bad idea. we are delighted that you were happy with our location and we are extremely happy that you enjoyed your stay with us. We hope to welcome you back very soon and really appreciate you feeding back the positivity to your company for future stays again and we can repeat the great experience that you enjoyed kind Regards Charles Nkadi Duty Manager
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puffinbyrd wrote a review Jul 2022
Tonbridge, United Kingdom
2.0 of 5 bubbles
The property is well located on the periphery of Westfield Stratford, close to public transport and a large underground car park (£16/24h). It has recently been rebranded from Staybridge Suites: the car park signage confusingly uses that name.

Rooms are elegantly styled in a minimalist fashion. Large comfy beds.

However, little works and it all seems mean. AC that can’t cool the room at all (and with sealed windows), poor WiFi, a useless TV with no signal whatsoever, an empty fridge (not even mineral water), minimal tea/coffee supplies, one of the lifts out of order, no shower gel in the bathroom.

At 7:30am breakfast was not especially busy, but it was a shambles, with neither coffee nor fried eggs to be found.

While smartly dressed and polite, most staff showed little interest in guests’ comfort. Checkin and checkout seemed concerned only with payment, not service. One shining exception was Delia at breakfast, who kindly fetched good coffee from elsewhere, both coffee machines being out of order.

For well over £200/night? This isn’t anywhere near good enough. Stay elsewhere.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Carter, Innkeeper at Hyatt Regency London Stratford
Responded 12 Jul 2022
Dear Puffinbyrd, Thank you for taking the time to tell us about your experience at Hyatt Regency London Stratford. We look forward to welcoming you back to the hotel in the near future, Its always appreciated when feedback is given. Please accept my apologies for the items not working in your room. Im pleased to hear Delia was displaying good service. I will be sure to pass this on. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt Regency. Sincerely, Joe Carter Operations Manager
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Liz wrote a review Aug 2022
Worthing, United Kingdom
3.0 of 5 bubbles
The room was good & location excellent for anything in & around Stratford area.
Disliked · The staff throughout (apart from the chap on the lower entrance ) had no customer service skills. The breakfast was a shambles, there was never more than a third of hot breakfast items available at any one time, when mentioned to a member of staff the suggested having the bacon and beans and coming back in 10 mins for sausage/hash browns/mushrooms & tomatoes. At one point there must have been 10 people just waiting to see what hot food was going to arrived. Complained to the female supervisor (did nothing) and the head chief who said he would find out what was happened and update us …. He never returned.
Complained to reception and requested the cost of breakfast be removed from the bill. The response was that it was down to the booking agent- I suggest it was them who were accountable for breakfast in their hotel not the booking agent. Such a poor customer service experience, unhelpful, taking no responsibility and trying to find blockers as to why they couldn’t help with no suggestion / on what they could do.
I would suggest if you stay in the hotel don’t pay for / include breakfast in your stay.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Don’t include breakfast in your stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Carter, Innkeeper at Hyatt Regency London Stratford
Responded 8 Sept 2022
Dear Liz Worthing, Thank you for taking the time to tell us about your experience at Hyatt Regency London Stratford. We look forward to welcoming you back to the hotel in the near future, Its always appreciated when feedback is received. I'm very sorry to hear your experience at breakfast these are not acceptable standards. I would like to offer my apologies for this and display to you that this was a isolate example. Please can you reach out as I'm unable to locate your booking details. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt Regency. Sincerely, Joe Carter Operations Manager
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444dandm wrote a review Jul 2022
Bournemouth
3.0 of 5 bubbles
Very welcoming and cheerful staff, they were attentive, smiley and made one feel valued. The hotel was clean, bright and modern. However, room facilities were poor. In the bathroom: no razor point, towel mat, shower gel (just one small soap bar). The room was spacious but had limited personal storage. One short (exposed) rail, one small drawer. It felt like budget hotel facilities but with highly inflated prices. I complained to the day manager who was very empathetic and we were given a towel mat and a bottle of wine. At nearly £300 per night, it was not worth the money.
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Date of stay: June 2022
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Carter, Innkeeper at Hyatt Regency London Stratford
Responded 12 Jul 2022
Dear 444dandm, Thank you for taking the time to tell us about your experience at Hyatt Regency London Stratford. We look forward to welcoming you back to the hotel in the near future, Its always appreciated when good feedback is received. I will also be sure to pass this kind feedback to the team. I have noted your comments about the Razor point and the storage. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt Regency. Sincerely, Joe Carter Operations Manager
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Andy L wrote a review Mar 2023
Cebu Island, Philippines
5.0 of 5 bubbles
Fantastic comfortable bed. The shower was fantastic, best I've experienced powerful with dual rainfall and hand held outlets. The hotel provided soaps, shampoo and conditioner that had a feel of true luxury. Very clean room in a good location for easy access to the excel conference centre and using the Elizabeth line was definitely the best way to quickly reach the west end and other tourist locations. Would definitely stay again!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Nkadi, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 3 Apr 2023
Dear Mr Andy L Greetings from Hyatt Regency London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. We really appreciate the positive feedback, and I am sure our concierge team will be very pleased too. I am delighted to hear that you found that there was a good selection of shower amenities to choose from, among other great features of the Hyatt Regency London Stratford, one of the main selling points is the location to all the major transport links, so very delighted that you were able to take full advantage extremely happy that you enjoyed your stay with us. We hope to welcome you very soon and we can repeat the great experience that you enjoyed kind Regards
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442shirley wrote a review Apr 2023
5.0 of 5 bubbles
This hotel is located very close to all amenities, it is a 20 min walk to the Abba Arena, it is spotlessly clean and staff are very friendly and helpful. The rooms have everything that you may need for your stay and despite being very close to shops and restaurants it is very quiet and we had a good nights sleep. We would stay there again. Car parking is very close by and easy to find.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Nkadi, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 3 Apr 2023
Dear S & T Greetings from Hyatt Regency London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us We really do appreciate the positive feedback, and I am sure our staff will be very pleased to hear this too. I am delighted to hear that you enjoyed your room, and found it spotless and everything you needed. We delighted that you were happy with our location in relation to the transport links, making it easy for you to get to the ABBA Voyage and we are extremely happy that you enjoyed your stay with us. We hope to welcome you very soon and we can repeat the great experience that you enjoyed kind Regards Charles Nkadi Duty Manager
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MumOnTheGo2022 wrote a review Jun 2022
Cambridge, United Kingdom
5.0 of 5 bubbles
Very pleased with recent stay at quite hidden Hyatt hotel located in middle of Westfield Stratford. Loved the secure and private entrance. Room was very clean, tidy and located in quiet end as requested. Two bottles of complementary water was very much appreciated coming in from the warm June weather.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Carter, Innkeeper at Hyatt Regency London Stratford
Responded 16 Jun 2022
Dear MumOnTheGo2022, Thank you for taking the time to tell us about your experience at Hyatt Regency London Stratford. We look forward to welcoming you back to the hotel in the near future, Its always appreciated when good feedback is received. I will also be sure to pass this kind feedback to the team. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt Regency. Sincerely, Joe Carter Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine B wrote a review Feb 2023
Chessington, United Kingdom
4.0 of 5 bubbles
We booked a Deluxe Olympic Park view. 702 was a large room with grey carpet and furniture and blue chairs; large comfortable bed, desk, table, small unit with open hanging, fridge, kettle. Small bathroom with a narrow but powerful shower, towel rails and hooks, fluffy towels. USB and plugs by the bed. A/c worked fine but gave off a lot of light at night. Staff were friendly. We had a drink in the bar, which was ok. The location is superb: five minute’s walk from Stratford station and right in the middle of the shopping centre.
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Date of stay: January 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anisha Kohli, Guest Services / Front Office at Hyatt Regency London Stratford
Responded 14 Feb 2023
Dear Christine B, Greetings from Hyatt Regency London Stratford! I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I am extremely happy to see you had a fantastic stay & that the staff were all friendly. We hope to welcome you back in the near future, so that we can create a memorable experience for you. Kind Regards, Anisha Kohli Guest Relations Manager
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Answer from Darren
Stone, United Kingdom42 contributions20 helpful votes
We had the cherry Park View last week it's OK but not really worth paying extra for
Sharon M wrote a tip Jun 2024
5 contributions
5.0 of 5 bubbles
"This hotel was easily reached by taking the London Underground Elizabeth line to Stratford International and a short walk to The Hotel. "
Read full review
Peter L wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Can’t think of any because we both loved it there and we will return."
Read full review
Deisehurler73 wrote a tip May 2024
Farnborough59 contributions59 helpful votes
5.0 of 5 bubbles
"Highly recommend for ABBA Voyage and also shopping"
Read full review
calypsoEastSussex wrote a tip Apr 2024
Hastings, United Kingdom522 contributions131 helpful votes
3.0 of 5 bubbles
"2 bottles of water in room1 still and 1 sparkling. Worth asking for 2 still bottles if you don't like sparkling water."
Read full review
ilias K wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Next to big shopping mall "
Read full review
Not the right property for you?
There are more places to choose from in the Stratford City area.
PRICE RANGE
£143 - £181 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn London - Stratford City, an IHG hotel
LOCATION
United KingdomEnglandGreater LondonStratford City
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT REGENCY LONDON STRATFORD - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hyatt Regency London Stratford
Which popular attractions are close to Hyatt Regency London Stratford?
Nearby attractions include Horizon of Khufu - London Stratford (0.06 miles), Westfield Stratford City (0.09 miles), and London Aquatics Centre (0.3 miles).
What are some of the property amenities at Hyatt Regency London Stratford?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency London Stratford?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency London Stratford?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency London Stratford?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Hyatt Regency London Stratford?
Conveniently located restaurants include Las Iguanas Stratford Westfield, FIGO Stratford, and TGI Fridays - London Stratford City.
Are there opportunities to exercise at Hyatt Regency London Stratford?
Yes, guests have access to a fitness centre during their stay.
Is Hyatt Regency London Stratford located near the city centre?
Yes, it is 0.2 miles away from the centre of Stratford City.
Are any cleaning services offered at Hyatt Regency London Stratford?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency London Stratford offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency London Stratford?
The staff speaks multiple languages, including English, Spanish, French, Russian, Portuguese, Polish, and Romanian.
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