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Bukit Gambang Resort City

Expedia.comUS$46*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Bukit Gambang Resort City
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331 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Reviewed yesterday NEW

We came last week to stay in Gambang. Our hotel was Caribean bay. The hotel is old and the room stuffy. But people overall nice. Mind you they are students working here. Next time we stay in the Arabian bay as it looks much better. Wheel chair acces is ok. The water park was a disaster. Smelly water, people swimming...

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Helpful?
Thank HabdulNassir
Kuala Pilah District, Malaysia
Reviewed 4 days ago NEW

Bukit Gambang Resort City... Best trip for family, of course... better spend 3 days 2 nights here to visit safari and waterpark.. you can go day and night safari.. looking for tame and wild animals.. bonding time with family

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Helpful?
Thank nurulaini25
Management response:

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We wish to thank you for choosing our resort city as your preferred holiday destination and we are certainly delighted to note that our services and facilities at both the hotel and the theme parks have exceeded your expectations in every way. We look forward to see you again in...

Reviewed 3 weeks ago

Our 2nd trip here, this time around we chose to stay in Arabian Bay. Fast check-in, room was clean & tidy with basic amenities, friendly staff, good food served during buffet breakfast & dinner. 2 nights of stay was filled with fun & excitement, especially the kids. We enjoyed the safari trip & definitely the water park. We love the...

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Helpful?
Thank Sabrina O
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We wish to thank you for choosing our resort city as your preferred holiday destination again and we are certainly delighted to note that our services and facilities at both the hotel and the theme parks have exceeded your expectations in every way. We look forward to be of service...

Kuala Lumpur
Reviewed 5 weeks ago via mobile

We decided to come because we have guests from Jordan with 2 kids aged 3 & 4 years old..These kids want to visit Zoo Negara to se the elephants & panda.Due to their father's busy schedule, we finally decided to have a go in this resort..We arrived at 4.15pm & straight away checked in at the Arabian Bay Resort.Given the...

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Helpful?
Thank Ina M
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are grateful for your constructive comments as this allows us to continuously improve our services and facilities. Rest be assured your observations have been shared with the departmental managers to prevent recurrence and we sincerely hope the shortcomings on our part did not mar your holiday experience. We are...

Kuala Lumpur, Malaysia
Reviewed 20 March 2017 via mobile

I would like to recommend this place for family retreat or place to stay during school holiday. Located 35 minutes from Kuantan town, 2 hours and 30 minutes from Kuala Lumpur. Exit to Gambang (East Coast Highway) The best to stay 3 days 2 nights because you need to spend a day in few places around the resort. This resort...

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Helpful?
Thank Telaris Explorer
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are certainly delighted to hear that you and your family have had a great time at our resort city recently and we wish to thank you for sharing your positive experience and recommendations with other travelers. We look forward to be of service to you and your family again...

Doha, Qatar
Reviewed 18 March 2017 via mobile

Stayed 2 nights at Arabian Bay Resort, Block 1, 2 bedrooms unit. Unit was basic, but acceptable. Some issue with the bedsheets (which the staff did a very good service recovery - I was very impressed). Air-conditioning of the rooms well serviced, sufficiently cold. Water heaters (instant type) and pressure ok. One of the room's bathroom was on the smaller...

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Helpful?
Thank jasontehbe
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com and for staying at the Arabian Bay Resort last weekend. We sincerely appreciated your timely feedback as this allows our Management to take immediate service recovery. We look forward to your next visit to Bukit Gambang Resort City and for personalized booking assistance, please feel free to get in touch...

Reviewed 21 February 2017

My friend and I found this place memorable and amazingly beautiful. we spent a lot of good time together at both resort and water park. Comfortable room, variety of delicious food and beautiful scenery! Provided classes that we have been using for our courses there was comfortable and well organised. Thank your for the great services...

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Helpful?
1Thank Biyy B
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are certainly delighted to hear that our facilities and services have exceeded your expectation. We look forward to be of service again in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City

Petaling Jaya, Malaysia
Reviewed 21 February 2017

comfy & clean room + fresh air & naturally environment + safari + water park + nice food + friendly staff = Bukit Gambang Resort City I have a lot of good & fun memories at this Resort with a bunch of friends... surely will go back again.

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Helpful?
Thank huia071006
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are certainly delighted to hear that our facilities and services have exceeded your expectation and that you will return for a visit. We look forward to be of service again to you and your friends in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang...

Reviewed 21 February 2017

I went with my families for 2nites stay at the arabian resort. The rooms are clean, breakfast are good and the staffs(cafe) is so friendly. The view from my room is facing the place where they have flying fox. I did not play the flying fox due to the height. hehe. but it is a nice view to see a...

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Helpful?
Thank zulzoul m
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are certainly delighted to hear that you and your family have had great fun in both our theme parks. We look forward to be of service again to you and your family in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City

Reviewed 21 February 2017

We stayed in the arabian suits and the rooms were relatively newer then the Caribbean suits. Nice clean hotel and surrounded by jungle. Good spread of dinner buffet and breakfast. Quite a good variety of food. Children enjoyed the pool and the out door activities. Good experience at Safari Park. Enjoyed Waterpark facilities, especially the slides. Overall a good family...

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Helpful?
Thank Ravindran K
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com and for choosing Arabian Bay Resort as your holiday destination. We are certainly delighted to hear that our facilities and services have exceeded your expectation. We look forward to be of service again to you and your family members in the near future. Thanks and best regards Ian Chin Resort...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 

Additional Information about Bukit Gambang Resort City

Address: Jalan Gambang, Gambang 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Gambang
Price Range: £29 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 1124
Reservation Options:
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
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Questions & Answers

Here's what travellers have asked, with answers from Bukit Gambang Resort City staff and other travellers.
11 questions
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faridahmk Kuala Lumpur, Malaysia Property representative
Helpful answer
0
Votes
Not as helpful

Hi Lavania,

Thanks for your enquiry.

Arabian is more expensive due to 4 star resort and new (since 2012) compared to Caribbean Bay Resort is 3 star hotel and already established more than 5 years .

4 months ago
Ian C Kuala Lumpur, Malaysia Property representative
Helpful answer
1
Vote
Not as helpful

Caribbean Bay Resort opened its doors to the public in late 2009 and is a 3-Star Resort, whereas Arabian Bay Resort is a 4 Star Resort opened in late 2012. Both resorts are connected through a covered link bridge, thus allowing guests of both resorts to use the facilities at ease.

over a year ago
Singapore
BGRC2009 Kuantan, Malaysia Property representative
Helpful answer
1
Vote
Not as helpful

Hi there,

Thank you for choosing BGRC!

The water park and safari park is within walking distance with the resort. it is about 5min walk.

There are several hotels located in Kuantan town. The distance between Kuantan town and BGRC is 35km.

Rest be assured that actions had been taken to improve the situations commented by previous guests, and the management will make sure the same situation will not happen again in future. We do hope that you will give us a chance to show the best of our hospitality.

Thank you

The management

over a year ago
Cheras, Selangor, Selangor, Malaysia
FaizalFederations Kuala Lumpur, Malaysia Reviewed this property
Helpful answer
0
Votes
Not as helpful

Additional 1 child and 1 adult, how much need to pay for the package?-It depend sometimes they only cost you on the price of the unit itself, how many people you want to fit into one room depen as long as you feel your are comfortable with

- How many bedroom at Family Suite?-2 with each bedroom have 2 super single bedroo, so wide it can even accomodate 1 adult and 1 child on the same time for each bed (arabian)

- Can we upgrade our rooms to Arabian Bay instead of Caribbean Bay, and how much we need to pay?-Yes you can jus pay the different only, strongly suggest to choose arabian because they are new and have better accomodation

- Can we request at highest floor?-depend on availability

Strongly suggest for arabian suite, if the package including bfast then the breakfast need to upgrade if have more than 2 or 4 person for each unit

over a year ago
Melaka
Christina C Subang Jaya, Malaysia Reviewed this property
Helpful answer
0
Votes
Not as helpful

Be prepared to have less activities. You can do the water park bur beware of lightning. The safari is mostly covered. So you can still visit the place but night jungle will be impossible.

over a year ago

See all questions (11)

Questions? Get answers from Bukit Gambang Resort City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“They have plenty to choose. No worries tho. ;P”
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“Arabian Bay Resort the best choice”
, 21 Feb 2017 | Read review
“Block S1 better as facing to main road of the resort”
mzmfadzli, 17 Feb 2017 | Read review
“Room budget, but price mid-range”
Lawrence9999, 28 Jan 2017 | Read review
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