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All reviewsfree wifismall hotelconvenient locationroom servicecontinental breakfastrooms are cleanbit datedlarge roomno hesitation in recommendingone night stayground floorfamily roomspa batheasy parkingbed was comfortableshopping centrehunter valley
This is a three-star place if that. The rooms are tired and need refreshing. I am always suspicious of a motel where the entrance from the car park has a carpet old and stained and in need of replacement.
There is no lift from the...More
The bed was comfortable however the hotel itself could do with some upgrades especially for bathrooms. The room and bathroom however were clean. The TV remote was a little difficult to get working. The staff were quiet helpful.overall stay was ok.
After looking at the pictures online I was left feeling personally dissapointed. We stayed in for only one night and were put off mainly by the staff at the hotel. The room itself was tidy and the beds were comfortable but when I phoned through...More
I read a few reviews and nearly didn’t stay here, but I’m so glad I did. The staff were all friendly and professional and no request to hard for them. The rooms were clean and contained everything needed.
I stayed four days and the position...More
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Response from Grant V, Manager at Mercure CharlestownResponded 25 January 2018
Thanks for your lovely feedback and for taking the time to write your review - often it is only the very few guests who have an adverse experience that leave feedback which makes selecting a hotel difficult. I am so pleased every part of your...More
Most of our rooms have a bath with a shower over although some of the newly renovated rooms have just a shower. Currently there is no gym, sauna or spa on the premises. However our executive room does have a spa in the room.
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"Stay somewhere better. There are plenty of good choices nearby."