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Chanalai Garden Resort, Kata Beach, Phuket

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Traveller (1774)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Chanalai Garden Resort is 2 minutes walk from the Kata Beach. Overlooking the Andaman Sea, Chanalai Garden Resort is located along Kata Beach in Phuket. It features 2 outdoor pools, 2 pool bars, a fitness center and 2 on-site restaurants. Rooms at Chanalai Garden Resort are decorated in a modern Thai style. Each room is equipped with a 42-inch flat screen TV, a fully-stocked mini-bar and an individually controlled air conditioner. The private bathroom is fitted with a bath or shower, complimentary toiletries and fluffy towels. They each come with a private balcony which overlooks the sea or the resort’s tropical garden. Facilities available at Chanalai Garden Resort includes an air-conditioned Kid’s Club fitted with toys. Adults can get a good workout at the fully-equipped fitness room which features floor-to-ceiling windows with a section featuring sea views.
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Property amenities
Restaurant
Pool
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Good to know
HOTEL STYLE
Harbour View
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & GET 60% OFF
1,896Reviews
1,932Photos
152Q+A
100Room tips
Traveller rating
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Popular mentions
very large hotel/resort great location close easy walking to the beach,bars and restaurants and street food.The hotel offers two swimming pools and poolside bar with plenty of sun loungers to relax ,happy hour offers cocktails two for one at 5pm. The restaurant has an extensive
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Hotel's Favourite
A group of us, 8 adults and 3 kids aged 10 and below, visited Chanalai Garden Resort last weekend for a special occasion. While I have been to Phuket many times before, this was the first time I stayed at Chanalai Garden resort, and we enjoyed every moment of it!! The property
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Response from RDM-CGR, Manager at Chanalai Garden Resort, Kata Beach, Phuket
Responded 29 Nov 2018
Dear Suro_Mukherjee, Thank you for valuable feedback. We appreciate taking the time in writing a review and sharing great experience. We are glad to hear that you had enjoyed our resort, location, and service from our team members especially from Khun Mimi - Guest Relation Supervisor. It is humbling to hear such high remarks to our management team. We try the best to assist our guests and make their stay comfortable. We are glad to see that we succeeded to make your holiday memorable. When you plan to visit us next, please email me at rdm@chanalaigardenresort.com and I will be happy to handle the arrangements personally. We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality. Best regards, Marck Elmenzo Rooms Division Manager
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This hotel is AWFUL! We stayed for 2 nights couldn’t wait to leave. Bathroom very dirty and old (not what pictures show). I couldn’t close bathroom shower certain because of how dirty it was. Toilet was falling to pieces. Bath tub had hair and mold. Lamp shades turned brown,
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We booked this hotel YESTERDAY to travel the following day and stay for 4 nights. A family emergency happened within 20 minutes of the booking and we tried to cancel. Airlines, NO PROBLEM, Arranged transfers NO PROBLEM, yet this resort no chance. Flatly refused as it is
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Response from RDM-CGR, Manager at Chanalai Garden Resort, Kata Beach, Phuket
Responded yesterday
Dear 682shawnw, Warm Greetings from Chanalai Garden Resort, Phuket! Thank you for sharing your comment towards our booking policies and service. It greatly saddens us to see your disappointment towards our resort. Please allow me to explain our booking system. Our rates are separated by two different cancellation policies, guests may choose to book either a “Refundable Rate” which guests may amend/cancel their reservation until 14 days before their arrival date. The other option is “Non-Refundable Rate” which is a discounted rate with full payment to be taken in case the booking is modified, canceled or deemed no-show. Both booking policies are stated clearly on the website and booking system. Our management may be flexible on the cancellation policies depending on the situation of the resort and guests. We are not completely aware of your situation and we would like to clarify the issue. May I respectfully ask for your booking details and cancellation request? Kindly send it to my email rdm@chanalaigardenresort.com I assure you that these incidents are not a true reflection of our service standards and sincerely hope that you will give us another opportunity to change your perception about our services. Best Regards, Marck Elmenzo Room Division Manager
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Another wonderful two weeks spent in this superb hotel . Great location , food and service excellent,the staff cannot do enough for you .we will be staying here again , can’t wait 😃😃.keep up the good work and high standards
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
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12345680
Dear pud82, Warm Greetings from Chanalai Garden Resort, Phuket! Thank you for the interest in our resort. With regards to your inquiry, please be informed that our kid's club accept kid's from 4 years old to 11 years old. Any kid's younger than 4 years old must be accompanied by parents. The kid's club is open from 8am to 5pm with one representative from the resort. Baby sitting is available after 5 PM with cost of 350 THB per kid per hour. This is service is subject to availability and will require 2 days booking in advance. Once again, thank you for the interest in our resort. If you have further inquiries, please do not hesitate to contact me directly. We look forward in welcoming you in Phuket! Best Regards, Marck Elmenzo Room Division Manager
1 vote
If you have the opportunity to upgrade, go for it! the sea view rooms are on the upper floors and are of generally better quality.
1 vote
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Dear David F, Warm Greetings from Chanalai Garden Resort, Phuket! Thank you for your interest in our resort and choosing our resort as your next holiday destination in Phuket. With regards to your inquiry, please be informed that our main restaurant - Morakot, has casual dress code only. Shorts are also allowed to dine in our restaurant. We look forward in welcoming you in our resort. If you have further inquiries or requirements, please do not hesitate to contact me directly. Best Regards, Marck Elmenzo Room Division Manager
0 votes
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Dear greenfingers2017, Thank you for your inquiry, please be informed that the resort consist of 7 buildings with 4 to 5 floors (depending on the building). We have 4 lifts in the resort which may can connect through different building however, some buildings will still have to access through going through steps. If you have further inquiries, please do not hesitate to contact me. We look forward to welcoming you soon again at 'Chanalai Garden Resort, Kata Beach - Phuket' with our Friendly Smiles and Thai Hospitality. Best Regards, Marck Elmenzo Room Division Manager Chanalai Garden Resort - Phuket
1 vote
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Dear greenfingers2017, Warm Greetings from Chanalai Garden Resort, Phuket! Thank you for your interest and choosing our resort your next holiday destination in Phuket. It is a great honor to have you as our guests and being part of your birthday holiday experience. With regards to any requests during your stay, you may contact our reservations or front office team through their email: reservations@chanalai . com or fo@chanalaigardenresort . com. Please be informed that requests may subject to availability as our resort is always running in very high occupancy. Our team however, will try the best to provide your requests and accommodation preference. We look forward in welcoming you in Phuket! Best Regards, Marck Elmenzo Room Division Manager
0 votes
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12345631
"deluxe sea facing rooms are the best"
"Don't go for garden view rooms, pay the extra for pool view. The "garden" is a small untended area"
"Ask for a room on the lower floors"
"Try and book a garden room with a sea view."
"Request an ocean view when booking!"
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12345620
PRICE RANGE
US$56 - US$430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tropical garden hotel kata beachtropical garden katatropical garden resort phuket
FORMERLY KNOWN AS
Tropical Garden Resort
LOCATION
ThailandPhuketKaronKata Beach
NUMBER OF ROOMS
209
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