HSM Lago Park
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HSM Lago Park

Carrer Lola s/n, 07458 Playa de Muro, Majorca Spain
Traveller (560)
Panorama of the Apartment (PRE-RENOVATION) at Apartamentos HSM Lago Park
360
Panoramas (11)
HSM LAGO PARK - Premium apartment
Room & Suite (235)

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About

4.0
#18 of 30 hotels in Playa de Muro
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from March to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI, satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms, Internet corner. Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Poolside bar
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids pool
Kids' outdoor play equipment
Car hire
Concierge
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Kitchenette
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish, Catalan, German

Location

Carrer Lola s/n, 07458 Playa de Muro, Majorca Spain
Name/address in local language
1,084Review109Q+A100Room tips

Reviews
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Detailed Reviews
Lewis Cooper wrote a review May 2022
Barcelona, Spain
4.0 of 5 bubbles
I came alone for the Mallorca 312 event at the end of April and need somewhere close to the event start line and where I could keep my bike, prep my event specific nutrition and above all get some quality sleep. The fully equipped kitchen with, plates, cutlery, toaster, filtered coffee machine, microwave, stove and fridge freezer meant I wanted for absolutely nothing.

The staff were super helpful and very friendly. There was a gentlemen in reception who'd been coming back every year for 20 years which is testament to their consistency.

Suggestion - I think you should consider to provide, or at least sell, miniature dish soap bottles so that guests can keep their plates and cutlery clean during their stay. Bottles of Fairy liquid bought at the supermarket are way too big to consider buying just for a short stay, so a small hand dispenser in the kitchen area would be a brilliant final touch.

Criticism - This is minor but I was disappointed to hear that I need to not only leave a deposit for use of a towel for the pool, but also be charged a fee of 5 euros. If I wasn't a guest of the hotel then fine, but I felt this was distrustful of someone who had just been staying for three nights.

Wifi - Very fast WiFi was available (50mb/s download) so I was very happy about that. One criticism is the complicated and slow process to connect, which would have been fine if it was once and then forgotten, but I had to reconnect after any period of inactivity. This is with the computer, my phone remained connected.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 9 May 2022
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon! All the best from Mallorca, HSM Customer Service.
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Hammer man wrote a review May 2022
London, United Kingdom
5.0 of 5 bubbles
Just spent a fantastic week at lago park this hotel has everything, great location in walking distance to all great restaurants and the beach.
Staff are extremely friendly only really had one issue when the toaster in our apartment was tripping out the electricity all rectified within 5 minutes.
Hotel is spotlessly clean only had breakfast on the last day in the restaurant and the food was really good.
Rooms are either overlooking the pool or main road rooms are cleaned everyday except Wednesday and Saturday.
Beds are on the hard side but we slept surprisingly well.
POOL VIEW ROOMS back onto the bar next door which the hotel has no control over.
They start their music at 10am and it's constant till midnight which is really annoying it's not even pop music had to shazam the artists.
Keii,antes y despues,caramelo the music is the genre all day and night.
Apparently there are some rooms at the back of the hotel that overlook tennis courts which are quiter.
On the whole i would revist here if the bar across the road closed down.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Pool view rooms have constant music playing from the bar next door
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 11 May 2022
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.
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Aiste wrote a review Jun 2022
5.0 of 5 bubbles
We stayed in this hotel for a week and we really enjoyed our time there. Rooms clean, air conditionig works really well. Walls in the room were very thik so you won’t hear any noises from neighbours.
Perfect location, only 3 minutes walk to the most beatiful beach. All the shops, restaurants and bars are locates with minutes walks. Bus stop 2 minutes away from hotel and in few minutes with a bus you can travel to Alcudia.
Overall, I would highly recommend to stay here.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 15 Jun 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.
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RKiss69 wrote a review Jul 2022
Szombathely, Hungary
5.0 of 5 bubbles
As in the recent summers this June we (2 families, 4 adults, 4 children) traveled together. We wanted to find a 3-stars hotel in Alcudia what is family friendly, is close to the beach and has free parking slots. HSM Lago Park met the conditions. Our first experience was immediately good: We (the two families) have booked together but under two booking references. During the check in after realizing that we were together the recepcionist arranged that our rooms could be close to each other (originally we would have stayed in the two differernt buildings). That was a nice gesture.
The hotel was clean, the staff was kind. The room (Premium apartment) was spacious; it had a simple kitchenette and a nice designed bathroom beside the living room and the bedroom.
We liked the halfboard very much: the breakfast was a common buffet, but the dinner was extremely tasty.
Important is to mention that the property is in a kind of main street; if someone needs really silent room then pool view summer should be asked during the reservation.
Overall we liked this kind hotel very much, we definitley recommend it.
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Pool view rooms are quiter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 25 Jul 2022
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael DK wrote a review Sept 2022
5.0 of 5 bubbles
We were greeted on arrival by the wonderful Mari & Tony who couldn’t do enough for us. They even organised the hire of a wheelchair for the duration of my stay, saving me the hassle of having to go elsewhere to organise.
Our apartment was in the 2nd Block which is in a quieter part of the complex, the apartment itself was lovely & spacious with a really lovely modern touch & was absolutely spotless.
Housekeeping came daily with the exception of Wednesday & Saturday for new arrivals, however reception is available for anything needed.
Each building has its own pool, the main building having the addition of a pool bar/snack bar.
There are plenty of shops, bar’s & restaurants a short walk away & the beach is literally a 5 minute stroll.
This hotel is the ideal place for a great holiday.
We’ll definitely be staying again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 26 Sept 2022
Dear guest, We are very pleased to hear you have enjoyed your holidays in our hotel. In addition, the fact that you have enjoyed your room is very important for us. We would like you to know that HSM is your home and that our whole team will be happy to receive you again. Best regards, HSM Customer Service.
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Lisa T wrote a review Aug 2023
London, England, United Kingdom
4.0 of 5 bubbles
I liked this hotel. We had room 1307, so on the top floor right at the end of the corridor (so nobody walked passed our room) we had a bit of sea view, yes it was over looking the main road but we liked that as could people watch etc. I emailed before we arrived for higher floor & they honoured my request so we were happy. The hotel reception staff are all very nice & helpful. The apartment was a good size & sofa bed was king size. The beds were comfy as were the pillows. Air conditioning worked ok too, not quite as cool as I'd like it but good enough. The kitchen was more than adequate for what we needed & the bathroom was really nice. The shower was better than some 5 star hotels I've stayed in!
The fact you do not need to put a towel down is awesome, I hate getting up early on holiday although you do need to get to the beach around 10.30-11.00 to get beds there! The beach is soooo nice, one of the best I've ever been too! The local restaurants are all good with really nice food.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 8 Sept 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tamara M wrote a review May 2022
5.0 of 5 bubbles
It was perfect. From beginning to end. Smiling Marie greeted us so warmly, offering us coffee while she checked us in. We even got an upgrade, thanks for that. The rooms are really nice and very clean. All the employees are smiling and very pleasant. Unfortunately we were only 4 days so we didn't really have time to try everything. Breakfast is a little more expensive but they offer hot and cold food. They also offer a gym and sports activities which is great. The pool is clean, everything is perfect and we will definitely be back again !!!
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 31 May 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.
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Lesley D wrote a review Apr 2022
+1
5.0 of 5 bubbles
Absolutely out of this world . Hotel is so clean , the food is lovely and the staff are friendly and will do anything to help you.

The apartments are well equipped and clean. Suitable for disabled guests .

The pool area is lovely and kept well maintained . The pool bar does drinks and meals .
Would highly recommend going half board the breakfast and evening meal buffets cater for everyone .

Would highly recommend a
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 4 May 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AgaK wrote a review Jun 2022
Dublin, Ireland
4.0 of 5 bubbles
This hotel has a great location, close to the beach, local restaurants, car rental, bicycle rental and others attractions. It's only 4km away from Alcudia Town. Haven't used their restaurants or pool, so can't really comment on this. We stayed in the 2nd building, with the view o the road, unfortunately there is a building site so quite noisy during the day. The only thing I didn't like was the quality of bed in our room, everything else was okay ( rooms cleaned 5 tines a week, each night attractions at the bar for families).
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 7 Jun 2022
Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. We hope to see you again very soon! HSM Customer Service.
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jannyfranny a wrote a review Oct 2022
Oxford, United Kingdom
5.0 of 5 bubbles
So, we went this time as two couples and stayed in a apartment and studio my daughter in the studio got the best deal I think, both rooms were excellent with modern facilities and plenty to make us comfortable away from home.

Nice seating area, fully fitted kitchen and shiny new bathroom furniture what more is there to say then we were more then pleased with our accommodation.

The staff here are so friendly, welcoming everybody with greetings, a big shout out goes to ‘Amigo’’ who is a credit to the hotel, who made sure to speak to everyone with open arms and big smiles, even popping in on his day off to help the evening entertainment set up, an absolute asset to have around the property.

The pool was a pleasure to sit around, clean and well kept, with plenty of green shrubbery and trees, so attractive it is!

We didn’t eat in, but I can tell you, there are lots of restaurants and bars around to choose from with supermarkets nearby if your self catering which is so easy with the ample kitchen space at the Largo Park.

We had a lovely time visiting the local area, beautiful beaches very nearby , The Port is a short bus trip and don’t miss Pollensa as a day out, for our very own little treat a trip to The Red Rum never disappoints!

Thanks all x
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Date of stay: September 2022
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Ask for a morning sun room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Otros at HSM Lago Park
Responded 19 Oct 2022
Dear guest, Thank you for sharing your time and your experience with us. We feel very proud to have offered you an unforgettable stay in our hotel. Our main goals are your happiness and satisfaction during your holidays. We are very happy to hear that the service and the attention received have been of your liking. We would love to welcome you again in our hotel or in one of the hotels within our Hotels Saint Michel chain in Mallorca! Best regards, HSM Customer Service.
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Answer from Lesley D
16 contributions2 helpful votes
Yes there is lifts to each floor
Answer from Jonathan H
Wolverhampton, United Kingdom59 contributions21 helpful votes
Hi, there is all you require. We did a boat trip to the Formentor Peninsula. There are lots of places to eat and supermarkets. Also there are lots of car hire places. I would recommend Salesca, they were great. If you hire a car I would recommend the Formentor Peninsula, Arta, Pollenca and the mountain range) - Serra de Tramautana (Valdemossa). Also the slow train from Palma to Soller is to be recommended. Also the buses are very reliable and plentiful. Hope this helps…..
lau_few1 asked a question Apr 2022
Hartlepool, United Kingdom17 contributions8 helpful votes
Are you able to hire an iron at the hotel?
Joe M wrote a tip Sept 2023
London, United Kingdom135 contributions100 helpful votes
4.0 of 5 bubbles
"Reception gave us an umbrella for the beach and you can rent beach towels for 5€ each for the stay (not per night). "
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Scot_in_Cheltenham wrote a tip Aug 2023
Whaddon, United Kingdom36 contributions89 helpful votes
4.0 of 5 bubbles
"The Swan is a great option for lunch and is 5 mins away, particularly if you have specific dietary requirements. My daughter is coeliac. "
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l c wrote a tip Aug 2023
1 contribution
1.0 of 5 bubbles
"Try to avoid it in crowded seasons."
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Pawel G wrote a tip Aug 2023
1 contribution
5.0 of 5 bubbles
"There is loads of sun loungers so there is fights for them - no need to get up early! :)"
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Shelley M wrote a tip Aug 2023
3 contributions1 helpful vote
4.0 of 5 bubbles
"You want to be in Building 1 or poolside building 2. "
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Not the right property for you?
There are more places to choose from in the Playa de Muro area.
PRICE RANGE
£85 - £174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apartamentos hsm lago park hotel playa de muro
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HSM LAGO PARK - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about HSM Lago Park
Which popular attractions are close to HSM Lago Park?
Nearby attractions include Playa de Muro Beach (0.5 miles), The Posh Paddy (0.06 miles), and Phillip‘s Bike Team (0.2 miles).
What are some of the property amenities at HSM Lago Park?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at HSM Lago Park?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at HSM Lago Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at HSM Lago Park?
Yes, free public parking nearby is available to guests.
What are some restaurants close to HSM Lago Park?
Conveniently located restaurants include Doble A Beach Club, Smith's Cafe-bar-restaurant, and The Black Pig.
Are there opportunities to exercise at HSM Lago Park?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at HSM Lago Park?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to HSM Lago Park?
Many travellers enjoy visiting Torre Mayor (2.3 miles).
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