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Grand West Sands Resort & Villas Phuket

1,256 reviews
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Traveller (1612)
Room & Suite (739)
Pool & Beach (235)
Overview
  • Excellent37%
  • Very good29%
  • Average18%
  • Poor9%
  • Terrible7%
Travellers talk about
“water park”(354 reviews)
“splash jungle”(88 reviews)
“sunset breeze”(33 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,256)Write a Review
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846 results
Traveller rating
281
231
163
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77
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281
231
163
94
77
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1 - 5 of 846 reviews
Reviewed 3 days ago via mobile

It took us 45 minutes to check in at the service desk due to staff answering phones and serving other people while serving us. We really enjoyed breastfast and our room was amazing clean and very spacious. Big resort so its great to have free...More

Thank Ben W
Reviewed 6 days ago via mobile

We met a very friendly staff mr Fadon and my kids make good friend with him It would be perfect if they can offer more stuff for kids and baby like bath tub, standing stool, and plastic cup etc Surely will go again!More

Thank DaDa T
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 3 days ago

Dear DaDaT, Thank you for taking the time to inform us of your experience at Grand West Sands Resort and Villas .We appreciate your feedback as it assists us to understand the areas requiring focus and to continuously improve to meet our guests expectation. I...More

Reviewed 1 week ago

The main attraction of this hotel is the giant water park in the middle of it, so it's probably great for families with children. But if you aren't there for the water park, this hotel is pretty disappointing. It's huge - a good 10 minute...More

1  Thank Katie32810
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 1 week ago

Dear Katie32810, Thank you for taking the time to inform us of your experience at Grand West Sands Resort and Villas . We appreciate your feedback as it assists us to understand the areas requiring focus and to continuously improve to meet our guests expectation....More

Reviewed 2 weeks ago

I read some of the negative comments. And I must say we must have been very different hotel. First They upgraded us to a two bedroom suite with pool. OK – say no more. The place was fantastic. I can’t Think of one thing that...More

1  Thank Jeff H
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 2 weeks ago

Degar JeffH, We were delighted to host you during your recent holiday at Grand West Sands Phuket. We appreciate the time you have taken to provide us with some feedback regarding your experience. Receiving such wonderful comments is certainly appreciated and allows us to continue...More

Reviewed 2 weeks ago via mobile

Our first night. I wish we never picked this place. .02:59 am. Can not sleep because what happened. Booked 2 adult and 7 years kid. No bed for kid and they expected we are going to sleep alltogether in double bed. What the call King...More

Thank ozenli
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 2 weeks ago

Dear ozenli, Thank you for taking the time to inform us of your experience at Grand West Sands Resort and Villas.We appreciate your feedback as it assists us to understand the areas requiring focus and to continuously improve to meet our guests expectation. We're sorry...More

View more reviews
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123456170
About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$76 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$76 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1612)
Room & Suite (739)
Pool & Beach (235)
Dining (108)
Family and Play Areas (114)
Amenities (67)
Questions & Answers
Ask a question
Spiros C
19 January 2018|
AnswerShow all 6 answers
Response from Zoe S | Reviewed this property |
Better purchase at the front desk while you are checking in. ^^
1
Vote
bahajali
29 November 2017|
AnswerShow all 3 answers
Response from JEFFERY N | Reviewed this property |
no but it is discounted a lot. we had 2 night in the hotel and 3 day in the water park 4 adults 2 children for 750 baht approx $36 au water park only. good value
1
Vote
HelinaLOS
26 November 2017|
AnswerShow all 4 answers
Response from Eric K | Reviewed this property |
Hi Helina, For your information, there are 1day/2days/3days pass for in-house guest (opening hr. 10am - 6pm), if I remember correctly the price should be 1000THB/1600THB/2000THB for each adult, about half price for... More
2
Votes
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12345640
Room Tips
"If you are staying in a villa ask for an unobstructed ocean view"
Read review
"Must go for villas other rooms are pretty bland"
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"Choose a room furthest away from reception if the noise of aeroplanes will bother you"
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"Ocean view"
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