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09/04/2017 10/04/2017
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    Novotel Phuket Surin Beach Resort.

    106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand
    Save
    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (649)
    Room & Suite (134)
    Pool & Beach (129)
    Overview

    • Excellent39%
    • Very good34%
    • Average18%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “water slides” (94 reviews)
    “kids world” (35 reviews)
    “surin beach” (290 reviews)
    Free Wifi
    Free Parking
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
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    Rooms
    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
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    All reviews water slides kids world surin beach kids club champions bar double tree by hilton suite room breakfast buffet pool area family hotel large fridge sofa bed family mart welcome drink mini mart happy hour an upgrade great for families nice beach catch beach club
    Reviewed 1 week ago via mobile

    Had one of the best stay here last week. We checked in on the day of the partial blackout (11 March) and checked out on 16 march. When we arrived that day, we were informed by the front-desk staff that their generator was down and...More

    Helpful?
    Response from Worawit N, General Manager at Novotel Phuket Surin Beach Resort.

    Dear ilyanaidan, Many thanks for your wonderful feedback. I really appreciate your nice words. We do everything to meet guests’ satisfaction, and this is paid off. I will share your praise to our team – this will encourage us to remain highest standard of service....More

    Reviewed 1 week ago via mobile

    Stayed 3 nights here and although we were disappointed with the beach which has changed considerably we used it as a base for visiting Bang Tao and Kampala beaches. Lovely resort, great staff and an up grade to a pool side suite were appreciated. Plenty...More

    Helpful?
    Response from Worawit N, General Manager at Novotel Phuket Surin Beach Resort.

    Dear Vicky, Thanks for sharing your great experience in our hotel. It is great to know that our staff, room, pool and parking area could make you impressed. We would love to welcome you back again. Feel free to contact me for your next trip...

    Reviewed 1 week ago

    I went to this hotel with my partner of six years and she returned to the hotel driving a hire car. Entering the hotel she was approached by the Night Staff demanding to know if she is staying at the hotel. They treated her like...More

    Helpful?
    Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.

    Dear Cumflywithme, Please accept my apology for any inconvenience that you have experienced – the team have been counselled on the style of communication and to be more respectful in tone. It is our standard of procedure to identify in-house guests before entering the hotel...More

    Reviewed 1 week ago

    I stayed for one night at the Novotel Phuket Surin Beach Resort on a stopover in Phuket and paid £65 GBP (post-Brexit) for a standard room. As an Accor Club member, I was upgraded to a suite on arrival and given a welcome drinks voucher...More

    Helpful?
    Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.

    Dear John, Thank you for sharing your experience. It is great to know you are our Accor family member and good to hear that our services could make you satisfied. Regard to the room, we are currently in the process of refurbishment. You are assured...More

    Reviewed 2 weeks ago

    If Thailand is a very tourist friendly place then the Novotel staff embody its spirit to perfection. The service and staff are just wonderful. From the ever-pleasantly-smiling-super-efficient Nadia at the check-in counter, the bell-boy/assistant Koon, the restaurant trainee Phi-Phi, the security guard at the entrance...More

    Review collected in partnership with Novotel Hotels
    Helpful?
    Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.

    Dear hemantspawar, Thanks for your nice comment. Your comment makes us very delighted. It is fantastic to hear that you had such a lovely time especially with our friendly staffs in the resort. Our staff has strong passion to make our guests happy Please be...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Beachfront
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    Photos
    Traveller (649)
    Room & Suite (134)
    Pool & Beach (129)
    Dining (69)
    Nearby
    Nearby Restaurants
    Riverside Restaurant
    245 reviews
    .37 miles away
    Pooh and Friends
    216 reviews
    .41 miles away
    Benny's American Bar & Grill
    259 reviews
    .43 miles away
    Twinpalms Seafood
    40 reviews
    .48 miles away
    Nearby Attractions
    Surin Beach
    941 reviews
    .19 miles away
    Phuket Adventure Mini Golf
    294 reviews
    .79 miles away
    Sitsongpeenong Muay Thai Training Phuket
    84 reviews
    .27 miles away
    Surin Beach Tailor Eleganza Fashion
    218 reviews
    .09 miles away
    Questions & AnswersAsk a question
    Apryl S
    We have 7 & 9 year old children. What are options for kids club & babysitting etc Thank you
    14 March 2017|
    Answer
    Response from Worawit N | Property representative |
    Dear Apryl, Regarding kids club, we have activities for them such as Thai boxing, yoga, making pizza and more. it is free of charge for our guests. More detail on our website. For babysitting 2 children, its 400 THB per... More
    0
    Votes
    Benamin2014
    Just interested to know why Ross.fraser@novotel does not work? Have sent three emails re my disastisfaction re hotel and every email is returned Thank you I would love to hear what.
    23 January 2017|
    Answer Show all 3 answers
    Response from Worawit N | Property representative |
    Dear Benamin, email of our GM is fraser[dot]ross[at]accor (Tripadvisor's system doesnt allow me to put email here) If you have any inquiry, please feel free to let me know.
    0
    Votes
    atheem74
    HI, is your breakfast buffet halal?
    7 January 2017|
    Answer Show all 2 answers
    Response from Fraser R | Property representative |
    Hi atheem74, We dont have halal food. We have some eggs, chicken, bread, croissants, fruit and vegetarian menu
    1
    Vote
    Room Tips
    "Suite is worth the extra money if you stay with 2 adults + 2 kids."
    SeldomFlyer, 3 months agoRead review
    "if possible, try to get a room in the ground floor with terrace and pool access!!"
    counter50, 3 months agoRead review
    "Ground floor rooms have much better balconies and you can walk into the pool."
    Michiel B, 6 months agoRead review
    "If you want to be right at the swimming pool without any steps, ask for a ground floor unit."
    Ashley M, 7 months agoRead review
    "ground suites are large and sunny"
    saleh a, 8 months agoRead review
    "We chose a pool suit which gave easy access to the pool, bars, and offered a nice view"
    Mary Ann P, 9 months agoRead review
    "Pool suit are very nice"
    Frank P, 9 months agoRead review
    "Fine hotel if you just want somewhere to sleep"
    Georgina W, 9 months agoRead review
    "Deluxe Pool Access Room for family."
    mjstruthers, 10 months agoRead review
    "Pool access room a plus"
    asreid2016, 11 months agoRead review
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