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Grand Palladium Costa Mujeres Resort & Spa

Traveller (1109)
Pool & Beach (146)
Room & Suite (112)

About

Location
Cleanliness
Service
Value
Grand Palladium Costa Mujeres Resort & Spa is located on Costa Mujeres beach, an esteemed spot on the Mexican Caribbean, just a short drive from the vibrant town of Cancún. Its 5-star sporting and leisure activities are well-suited for families, couples, groups of friends, or business professionals looking for a Caribbean holiday in Mexico. With Infinite Indulgence®, Everything is included. Grand Palladium Costa Mujeres Resort & Spa has direct access to the beach and shares the Zentropia Spa & Wellness center with TRS Coral Hotel. The Family Selection service, premium sports facilities, high-quality gastronomy on offer, leisure, and shopping areas ensure both children and adults stay entertained. The heart of Grand Palladium Costa Mujeres Resort & Spa is “The Village”, its exclusive area with a wide range of gastronomy and leisure outstanding luxury services for families, friends and couples. Kids exclusive zone is also located inside an island-shaped special area.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free parking
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Shuttle Bus Service
Ski-In / Ski-Out
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Suites
Good to know
HOTEL CLASS
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Location

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554Reviews
1,391Photos
406Q+A
59Room tips
Traveller rating
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Popular mentions
My family and I just returned after spending the week at the Grand Palladium Costa Mujeres, and while I would love to be able to say that this all-inclusive resort is worth the money, I cannot recommend it at all. I can only give it a two star rating, and this because it has a
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Hotel's Favourite
This hotel got of to a very rocky start by opening too early I got there 6 weeks later! It is amazing the whole layout is brilliant yes you have to walk far to get anywhere but you can’t have a big resort and not expect to walk!! I stayed in the family selection that does come
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Response from RosaRivero18, Director de Relaciones con Clientes at Grand Palladium Costa Mujeres Resort & Spa
Responded 3 weeks ago
Dear Mr. Lee B, Thank you for thinking of us again after your visit to our resort in Costa Mujeres during your vacation in December. We are honored to have made such a deep and lasting impression on you and we appreciate your kind words regarding the fantastic vacation you have experienced in our paradise. It is great to read that you truly enjoyed the benefits of staying in the Family Selection, our beach and the foo in our restaurants. For our entertainment team is very important to receive the feedback from our guests about our daily activities and the shows we have for your entertainment, we apologize of we did nit fulfilled your expectations with our nightly shows during your stay. We are very glad to inform you that since you last visited our Resort, we have improved our night shows, even the kid’s shows and we continue making them very special for our guests. We hope to be your chosen Resort on your next family trip to this paradise of Costa Mujeres, to pamper you with the hospitality and quality that distinguish us. Kind regards, Rosa Rivero Hospitality Manager
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The thing that sets this resort apart from others is that all staff were friendly and attentive. Several greeted us by name right from day one and would go out of their way to help us with things that weren't even their responsibilities (i.e. staff constantly running up to help
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Response from RosaRivero18, Director de Relaciones con Clientes at Grand Palladium Costa Mujeres Resort & Spa
Responded yesterday
Dear Ali G, Thank you for staying during your holidays in Grand Palladium Costa Mujeres Resort & Spa. We are very pleased to receive your comments that summarize in a few words all the effort we put in each day to make our clients feel very well taken care of. To Daniel, Ibeth, Elie and all the staff that had the honor to be in contact with you, it is a great satisfaction to know that your experience was so great, as it is always our utmost interest that you enjoy a totally pleasant stay. Your observations about the garbage cans and salt and peper dispensers will be transmitted to our Management for consideration. Thank you again for your trust and we hope to see you again very soon in our beloved Costa Mujeres paradise. Kind regards, Rosa Rivero Hospitality Manager
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The custom service and workers at the resort are some of the funniest and most genuine people ever. Orvin and Javier are my favorite waiters on this trip and they need to give these guys a raise Asap!
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Response from RosaRivero18, Director de Relaciones con Clientes at Grand Palladium Costa Mujeres Resort & Spa
Responded yesterday
Dear Brynden, It is a pleasure reading your review about your recent vacation with us at Grand Palladium Costa Mujeres Resort & Spa. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff, and we will be sure to share your wonderful comments with Orvin, Javier and all the team. Thank you again for your words, for your trust, and for your time; it was lovely having you here and we are looking forward to being part of your holidays again. Kind regards, Rosa Rivero Hospitality Manager
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Spent March break there with our 18 yr old daughter. Apparently is was less than half full. The resort is new and many finishing touches are still being completed, including landscaping We loved the modern decor and expanse of the complex. We stayed in a loft suite in the
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Response from RosaRivero18, Director de Relaciones con Clientes at Grand Palladium Costa Mujeres Resort & Spa
Responded yesterday
Dear Nic, We are very happy that you selected our Grand Palladium Costa Mujeres Resort & Spa for your recent Family trip to our Costa Mujeres paradise. It was a pleasure pampering you with the exclusive services and facilities of Family Selection during your stay and we thank you for recommending this section for families traveling with children. Also, we thank you for listing the many highlights of your family trip, we appreciate your kind remarks and the recognition to the excellent service you received from staff members like Victor and Abigail. We are also grateful to receive your observations regarding the areas that we can improve, we certainly apologize if the check in was not correct and for the inconsistencies in our restaurant options, this information will be evaluated by the corresponding Managers. In addition, we want to inform you that a path for pedestrian is considered in our future plans and we continue improving the production and overall quality of our shows at night, we truly appreciate your feedback. It is great to know that you would return in the future, please contact us to ensure you have the best vacation experience. Kind regards, Rosa Rivero Hospitality Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Costa Mujeres Resort & Spa
The Loft Suite at the Grand Palladium Costa Mujeres Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Costa Mujeres Resort & Spa
The Loft Suite at the Grand Palladium Costa Mujeres Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Costa Mujeres Resort & Spa
The Loft Suite at the Grand Palladium Costa Mujeres Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Costa Mujeres Resort & Spa
The Loft Suite at the Grand Palladium Costa Mujeres Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Costa Mujeres Resort & Spa
The Loft Suite at the Grand Palladium Costa Mujeres Resort & Spa
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12345623
I have planned vacation and gave booked the Family Section. Do you serve Johnny Walker black?
Can't say that I noticed.
0 votes
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is the kids pool/water park heated?
I don’t think so, but it is not really deep and heats up pretty fast with the sun.
1 vote
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Everything on the Grand Palladium side is open to children. Children are not allowed in the adult only TRS area or restaurants.
0 votes
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Airport transportation? Do you have to take a boat to get to this resort?
No the resort is on the main island of cancun but a bit of a drive but worth it
0 votes
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12345682
"All rooms accessible to amenities because of golf cart and boat transportation"
"Family select loft suite"
"1021 had a swim up pool and a beautiful deck with a covered bed and chairs to relax"
"Building #14 was quiet, yet near the main pool."
"Fantastic ocean view in building 11 on GP section"
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PRICE RANGE
US$270 - US$549 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
673
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