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Atelier Playa Mujeres

Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
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Traveller (10734)
Dining (1036)
Pool & Beach (920)
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About

#2 of 6 all-inclusives in Playa Mujeres
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
ATELIER Playa Mujeres is an All-Inclusive, All-Suites Resort for Adults and over 16-year-olds, offering a fascinating hospitality concept inspired by Mexican Art. Its innovative ambiance was designed to be in perfect harmony with the natural landscape of Playa Mujeres, nestled between the crystal-clear, shimmering waters of the Caribbean Sea and the lush vegetation of a magnificent 18-hole golf course. Its 593 suites are impeccably designed in spectacular marble and exotic woods, with top-of-the-line luxury amenities and contemporary avant-garde furnishings that combine perfectly with stunning views of the golf course and the turquoise and azure hues of the Caribbean Sea. Delicious flavors of outstanding Mexican and international cuisines complement each other in 13 restaurants, 2 coffee shops, and 13 bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Plunge pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Canoeing
Golf course
Snorkelling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Walking tours
Board games / puzzles
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Adults only
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish

Location

Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
Atelier Playa Mujeres
4938Reviews548Q+A100Room tips

Reviews
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Barbara P wrote a review Yesterday
6 contributions
Amazing food and service, loved it! We had the inspira swim up suite and the Butler service was incredible. Martin and Israel really took care of us and encouraged us to contact them if we needed anything via text. They made an effort to make us feel comfortable and happy our entire vacation. We would 💯 go back and ask for Martin and Israel.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marissa R wrote a review Yesterday
Boulder, Colorado22 contributions15 helpful votes
Everything about our trip was excellent. We came for our honeymoon and it did not disappoint. We were greeted with champagne at check in and sat with Susana who did a wonderful job explaining the resort and walking us through the map. There are a variety of activities you can do here. I did aqua dance, we also made Pinatas and did a couples clay making workshop. Marisa and the the entertainment team were fantastic. My only complaint was that the room AC wouldnt turn down. We couldnt get it to go below 22 C The app is a must download for room service, house keeping and keeping track of the daily schedule. We ordered room service every morning for breakfast and it did not disappoint plus, it showed up right when it said it would 30-40 minutes. The food here was fantastic!! We loved El Suspiro for both lunch and dinner. For lunch my husband had a stuffed fish filet and it was incredible. I had 3 different shrimp dishes and all were delicious. For dinner we both had the surf and turf lobster (included in your stay!!) and the crab bites and shrimp. Drinks were yummy all round. We loved Kopai for the sushi train and other offerings. Los Abrazos was just alright in my opinion. They started off by asking us if we wanted to buy a bottle of wine, and we didn't. The french onion soup was good but the steak house didn't have a view or anything that stand out about it. The steak was delicious, don't get me wrong - we just found we like El Suspiro better. The service was fantastic here! Julio at the beach kept it hooked up with drinks and food. Gustavo at checkin was fantastic, escorted us to our room and showed us all the features. That was really lovely! There's not reserving chairs at this resort and I LOVED that. You could easily find a cabana or beach chairs and the staff was right there to help you with whatever you needed. Since we were on our honeymoon, we also booked some spa treatments. Oh man did the spa deliver! We went to our respective sides and Guillerimina escorted me through the whole process. The steam room and pore opening scrub, the sauna and cold plunge, the hot tub and relaxing pool. She even dried by swimsuit for me. There was a nice quiet lounge to relax before services. I think my facial was with Liliana and it was so fantastic. We had the best time at the spa. There's plenty of live music, karaoke, craft cocktail mixology bars and events to do at night. I would absolutely recommend this place. Been home for 3 days and still havent taken my wristband/bracelet off.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Be prepared to be pampered
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Seon hwa P wrote a review 3 Mar
1 contribution
It was my birthday trip. My butler Alejandro makes me happy all the time. We didn’t do anything, He did everything for us. Beautiful weather, beach,fantastic hotel. It’s wonderful trip. I’m going to comeback definitely. You should come to this hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ay-Kim wrote a review 3 Mar
Lenexa, Kansas8 contributions
+1
Really a 4.5 but trip advisor doesn’t give you that option. Long weekend get away for the two of us…can’t wait to return despite the few snafus this first visit. Property: - stunning, love the architecture - rooms are amazing - comfortable beds - Molton Brown products throughout - serene and scenic - seems intimidating at first but easy to get around after the first day Beach: - nice, but small - seaweed was minimal when we were there but didn’t spend much time there Pools: - large activity pool: busy but doesn’t seem heated. The more lively of all the pools - quiet pool: seemed to be heated and more chill - rooftop Infinity pool as part of the Inspira : heated and worth the price of admission Food: - el Suspiro: looking forward to this but lobster was lacking in flavor. - la consentida: this buffet is under rated- small but the grill meats are done to perfection. The grilled gulf shrimps our one of our favorite. mashed plantains are a must if available. Note the lunch and dinner selection was pretty much the same. - Mercado19: breakfast buffet was one of our favorites. The omelettes are perfect, filled to the brim and only 2 eggs for a nice thin wrap. The quesadillas were made with fresh made corn tortillas. - El cielo: part of the rooftop. Has a lunchtime menu- the guacamole with grilled beef, chicken, and shrimp was yummy. - Cala de Luna: prob our favorite ala carte restaurant here. The bread service our night was ground lamb that was served on a thin pizza bread crust along with a variety of dips. The octopus was cooked well but lacked a little flavor. The soups were yummy. Overall the food portions here seemed to be more compared to the likes of TRS , Finest or EPM. Not necessarily a good or bad. Just depends on the quality of the individual restaurant Bars: the drinks overall seemed solid. What we always find a little annoying is that most pool bars don’t have a menu with speciality drinks. Occasionally would like something more than a dirty Monkey. Service: excellent, our butlers Oswaldo and Luis reached out to us before arrival and set up dinner and the hydrotherapy. Staff overall were friendly and looking to help out. The downsides: - The inspiria check in is a little drawn out and the lounge is nothing too exciting. Been to Finest /EPM and those seemed more special. Hyatt Zilara Cap Cana has been our favorite and smoothest check in. - maid service: it’s fine but there doesn’t seem to be a turn down service at night. For the price would like to have the room freshened up, dirty towels cleared out. Also they made a big deal of the aromatherapy to pick, which was sprayed to help with sleeping - never smelled it in our room during our stay. - our first room 2158: the AC didn’t work well and the room never got below 24 C. There was also a constant machinery noise coming from the ceiling off and all night - sounded like a jet spa running off and on. Never slept well the first night because of this. However kuddos to our butlers and staff for trying to fix and finally moving us for the 2nd night and on to another room where everything was great. - another gripe about the check in- we had a lady show us the property and gave us a map and guide to everything. But at the end of the orientation wanted us to show up the next day for a presentation and offered up a spa session to come. We passed on this since we didn’t have any interest and didn’t want to spend the 60-90 min listening to the sales pitch. Shout out to the following: Our butlers Luis and Oswaldo Pool attendant: Carlos at the rooftop pool Waiters at the pool: Bo Derrek (apparently her real name as her father was a big fan!) and Ernesto
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Avoid Room 2158 - some sort of machinery noise coming from above all day and night. Sounded...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rhonda B wrote a review 3 Mar
Annapolis, Maryland5 contributions9 helpful votes
+1
Currently sitting poolside on my last day and cannot believe it’s already time to leave. I’ve travelled extensively in Mexico and the Caribbean. I can say without hesitation that this is now my favorite resort. Atelier makes an immediate impression upon arrival; the grounds are immaculate and inviting. At the last minute I decided to upgrade to Inspira level and I’m so glad I did. The butler service provided by Martin and Israel has been nothing short of outstanding. Not only are they here to meet every need, but they often anticipate needs before you can even ask for something! One of the things that’s always hit-or-miss at all-inclusive resorts is the food. We have not had a single miss since we’ve been here. I never thought I’d say it about resort food, but the food here is amazing - and plentiful. Sadly we were only able to sample a fraction of the food offerings. Limon Y Sal for lunch was a daily favorite. It was delicious every time we had it. If I could offer one criticism, I would suggest they add some more “pool friendly” options to the lunch menu offerings near the pool - other than a burger, the menu was missing typical pool fare like pizza, wings, chicken tenders, etc. The food at Kopai was outstanding and our waiter, Javier, provided excellent service. We also have excellent service at Cilento (served by Andres) and at the steakhouse (the name escapes me) - we were served by Mauricio. Poolside service was 10/10. I must give a special shout out to Maelik, the pool concierge - once he figured out where we wanted to be every day, our pool chairs and towels were set up prior to our arrival every single day. Julio was an outstanding pool waiter, as was Freddy at Limon Y Sal. Emmanuel provided outstanding service at the Inspira pool, which is where I spent my last afternoon at the resort. There are few places I’ve gone and thought, I cannot wait to come back. This is one of those rare places. As my sister and I sat poolside, we immediately pulled out our calendars trying to figure out how soon we could get back. Atelier is, hands down, 10 out of 10 - strongly recommend!
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: If you can, request a room in building 2 - especially if traveling with someone with mobility...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sightsee244688 wrote a review 2 Mar
Murrieta, California1 contribution
Absolutely the best resort ever! Top notch in every way. Every restaurant was outstanding and the service staff were super attentive! Oswaldo and Manuel were incredible and we will continue to recommend this resort to friends and family. We plan to return again in 2024!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matt M wrote a review 2 Mar
1 contribution
Our butlers, Memo and Jesus were incredible! They made our stay absolutely amazing. They made us feel right at home at this amazing resort with their attentive service and care. Our every need was met above and beyond and they made us feel like family. So grateful! Thank you, Memo and Jesus!!! We will be back 😊
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atelier Playa Mujeres, Guest Services / Front Office at Atelier Playa Mujeres
Responded yesterday
Dear Mr. Matt, Thank you for taking the time to share your wonderful experience at Atelier Playa Mujeres! We are thrilled to hear that Memo and Jesus, our exceptional butlers, left such a positive impression on your stay. Providing attentive and personalized service is at the heart of our handcrafted hospitality, and we are delighted that they made you feel right at home and like a part of our family. Your kind words will be shared with them as recognition of their exceptional care. We cannot wait to welcome you back for another unforgettable stay at your home away from home, ATELIER. Best regards, Atelier Playa Mujeres
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary D wrote a review 2 Mar
1 contribution
Fast friends with Daniel Tapia! His excellent service made for an absolutely great beach experience! His smile and friendliness were so genuine. Look him up on the beach for a great time and excellent service. He will help make your stay a fun and beautiful experience! Thank you Daniel!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atelier Playa Mujeres, Guest Services / Front Office at Atelier Playa Mujeres
Responded yesterday
Dear Ms. Mary, Thank you for sharing your delightful experience with us and the TripAdvisor community during your stay at ATELIER Playa Mujeres. We are thrilled to hear about the extraordinary service provided by Daniel Tapia. Our commitment to handcrafted hospitality is exemplified through team members like him, who go above and beyond to ensure your time on the beach is nothing short of fantastic. Your kind words will be shared with Daniel, and we hope to have the pleasure of welcoming you back for more memorable moments at Atelier Playa Mujeres. Kind regards, Atelier Playa Mujeres
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Connie M wrote a review 1 Mar
Abiquiu, New Mexico135 contributions77 helpful votes
We were a family of 6 and just came back from 1 week at Atelier It was the best all the inclusive resort we have experienced. Rooms are clean and spacious, the resort grounds are beautiful, food is amazing and the staff is super friendly. We were a larger group and struggled a bit to get loungers (poolside or beach) and dinner reservations at all the a la carte restaurants. We took turns with one of us securing seats before 7am so we could sit together. We also had to make sure we were at the kiosk at midnight to get reservations at the steak and Asian restaurant. All others seemed easier to secure a table as long as you are flexible on time. The fitness center is awesome with a smoothie bar just outside. Beach is great for walking and both the pool and the ocean water is warm.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Restaurants are booked up to 3 days out. New day opens up at midnight in. Big resort that is very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atelier Playa Mujeres, Guest Services / Front Office at Atelier Playa Mujeres
Responded yesterday
Dear Ms. Connie, Thank you for choosing Atelier Playa Mujeres for your family getaway and sharing your wonderful experience. We are delighted that our handcrafted hospitality left a positive impression on your stay. It warms our hearts to know that the cleanliness and comfort of our suite, the beauty of our resort grounds, the amazing culinary experiences, and the friendliness of our staff contributed to making your time with us memorable. We appreciate your feedback regarding the challenges faced in securing loungers and dinner reservations. Your suggestions help us to improve our services. Moreover, we are pleased to know that you enjoyed our gym facilities and the refreshing smoothies of our Alba restaurant. We look forward to welcoming you and your family back for another luxurious and unforgettable experience at Atelier Playa Mujeres. Cordially, Atelier Playa Mujeres
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tanya L wrote a review 1 Mar
Saint Louis, Missouri10 contributions25 helpful votes
It was our second stay at Atelier. I'm a Travel Agent myself and came back here again. First visit was back in November of 2023. So far, it's the best hotel in Cancun area (Costa Mujeres). I have so many returned customers to Atelier. Pros: The staff is outstanding, included servers at restaurants and buffets! They go above and beyond to accommodate your needs. 99% of the time I can say that people working there, love what they are doing, working hard to please vacationers and always smile. Rooms are spacious and clean. They have pillow menu; you need to ask for that. In room they have enough towels, toothbrush and paste, nail file, shower cap, hair dryer, lotion, shampoo and conditioner, bar, snacks, coffee, tea (you need to ask for tea). Food. We loved Italian, Steak House, Mediterranean and Japanese. Never had chance to go to BarBQ. Didn't care for food at Asian (plain, very small portions, nothing special it all). There are 2 buffets: small one open for breakfast, lunch and dinner, another, bigger one, open for breakfast only. There are 2 coffee places, recommend visiting. Many bars. We don't drink so can't tell you much on alcohol quality. Beach: best beach beds and cabanas. White powdered sand and beautiful turquois color ocean. Love it! That's the main reason I'm going to vacation. CONS: Very poor entertainment. I would say for the hotel like that (highly priced) there is almost no entertainment. Boring at night. To Management of resort: YOU NEED TO HAVE NIGHTLY SHOWS. All my clients who were visiting hotel, complained about entertainment. And they are right. You need to invite some dancer, bands, groups to entertain people in the evening. Those silent shows or karaoke is not for people who pays that much money for vacation. Room Location: Please be aware of building 3 floor 1 and 2. Not convenient. Beach servers: The hotel was full when we arrived and it, we were served at the beach area with drinks all the time. Only at the end of our vacation there it was some disappointment. None of servers were serving drinks, none asked us if we need anything. It was February 28. It wasn't many people on the beach, so, our guess was that they are not interested in serving, when just are few people there (not many tips will be made, maybe). Snacks: Not always refilled automatically. Needed to call. With few hiccups, the vacation was great. We definitely will be back. Hope hotel will try to work on entertainment part and bring some entertainers to the hotel. Tip: for those who likes to stay in ocean, please, keep in mind that water was little cold to swim in February.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Building 3, floors 1 and 2 not convenient. February not a good month for people who likes to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£479 - £795 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
593
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ATELIER PLAYA MUJERES - Updated 2024 Reviews (Mexico)

Frequently Asked Questions about Atelier Playa Mujeres
What are some of the property amenities at Atelier Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Atelier Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atelier Playa Mujeres?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Atelier Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Atelier Playa Mujeres?
Conveniently located restaurants include Maria Dolores, El Suspiro, and Cilento.
Are there opportunities to exercise at Atelier Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Atelier Playa Mujeres have airport transportation?
Yes, Atelier Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atelier Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Atelier Playa Mujeres?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Atelier Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Atelier Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.