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Hermosa Garden Hotel & SPA is a 30-suite hotel in a greenery suburb of Karen South West of Nairobi. We are an oasis of Serenity with an exquisite Green Garden. Our gardens behold mesmerizing nature with birds, plants, and trees that define history kept at its best. Among our rooms are a Presidential suite, Executive Graden Ensuite, Executive Rooms and Delux rooms Three Bars, Two Restaurants, a health club (spa & wellness facility, swimming pool, Sauna & steam) Curio Shop, Executive boardrooms, and a ballroom that can host up to 120 People.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Business
Languages Spoken
English
Location
53 Mbagathi Ridge, Karen, Nairobi Kenya
Hermosa Garden Hotel
30 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This is great hotel with wonderful facilities and fantastic staff. We really enjoyed our stay the suite was beautiful and really comfortable. The pool was great and my family enjoyed the spa. Service was spot on. The reason I gave four stars and not five is two fold.
1. we asked thew hotel to book us a taxi and they wanted to charge $US 120! We ended up getting an Uber that cost KSh 1,800 (equivalent to $US 14)
2. On some mornings they did not set up the breakfast buffet as the hotel was quiet, which I can understand but on those occasions the breakfast quality was poor.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Don't use the hotel to book Taxis. Use Uber much, much cheaper.
The hotel across the road has...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Mungai, Sales at Hermosa Garden Hotel
Responded 29 Apr 2024
Dear David, Thank you for taking the time to write a review. We do appreciate of great comments about our staff, our rooms, the pool, and general Service. My apologies for what happened with your transfers and the quality of our breakfast. Your comments will help us to improve and maybe next time you come around you will not face the above two points. Thank you and we look forward to hosting you again in near future. Regards charles
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited for dinner with a friend in this new jewel unveiling slowly and bodily in this green suburb. Turned into the property to a warm reception right from the gate. Promptly ushered to parking and to the restaurant around the pool. Great setting, cool atmosphere with excellently manicured lush green lawns, with umbrellas to shield from the intermittently piercing Equatorial sun. The old big trees preserved as construction took shape bring in a refreshing ambiance. Service staff are warm and attentive, meals prepared right to your order, and one didn't have to wait forever. The tea was excellently brewed, and the drinks selection was not only varied but also highly rewarding. The colours in the pool waters just set great evening moods. Returning soon!
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hermosa Garden, Sales at Hermosa Garden Hotel
Responded 9 Dec 2022
Hello Kibanya, We do appreciate your comments and rattings
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Fantastic rooms, spacious and nice. Great service and friendly staff. We felt very comfortable and welcome. We would certainly like to visit the hotel again. The area Karen is nice and quiet, near by different place to visit as Karen Blixen museum and Giraffe center
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hermosa Garden, Sales at Hermosa Garden Hotel
Responded 8 Dec 2022
Hello Patrick, Thank you so much for your reviews and ratings we look forward to hosting you again in the near future
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Wedding anniversary stay. Check in was smooth except the porter who overdid the room orientation. Despite informing reservations in advance that this was an anniversary celebration, the room was disappointingly only prepared for single occupancy instead of couple and basic toiletries were missing.
I had also pre-discussed some anniversary specials at reservation but none of these were availed at the room. We had to follpw up for a fruit basket and drinking water to be brought as agreed and decided not to pursue the rest. Dinner was good and room service was fairly prompt and professional.
The bed was comfortable and the hotel location was very quiet and conducive for a restful night.
There is a general lack of attention to detail and the hotel does not go beyond the basics of service provision. Breakfast bland with limited choices. Check out was smooth.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Mungai, Sales at Hermosa Garden Hotel
Responded 5 Dec 2023
Dear Herman, Thank you for taking the time to write a review, I’m glad to hear you enjoyed the Dinner and room service. Happy to note that the bed was comfortable and the hotel location was very quiet and conducive for a restful night. I’m sorry to hear that you felt your room the porter overdid the room orientation and that your reservation details were not captured despite sharing the same with our team. And that there were limited choices for your breakfast. For this, we sincerely apologize. We are always looking for ways to improve our service at Hermosa Garden Hotel And Spa, and I’d be truly appreciative if you were willing to share your experience with me directly using the contact details below. Rest assured I will be speaking to our reservations and front office team, and if you’re ever in the area again, I’d love to host you again and make up for this experience. Charles, Sales And Marketing Manager (+254721997591/email; sales@hermosanairobi.com )
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It was very quiet friendly environment, with excellent services. Staff was very accommodating. The standard of cleanliness is excellent for both rooms and bathrooms. I highly recommend this hotel for people who looking for peaceful time away, either to relax or to conduct business in a quiet environment.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Mungai, Sales at Hermosa Garden Hotel
Responded 25 Sept 2023
We are incredibly grateful that you took the time to leave us a 5-star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon. Regards, Charles
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Recently stayed at Hermosa on business and was very shocked when a claim was made that I smoked in my room. This was an obvious false allegation as I do not smoke. What worried me most was that if the hotel staff can make such false claims in a bid to charge a fine, what else are they not being honest with? Integrity is key and I must say that while the manager was kind to resolve the issue, I was disappointed about the allegation in the first place
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hermosa Garden, Sales at Hermosa Garden Hotel
Responded 9 Dec 2022
Hello Maryann, Thank you so much for your reviews and ratings. Though it is one year down the line kindly accept our sincere apologies for this experience. We would love to see you come again and show you how much the hotel has evolved.
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A comprehensively well run establishment! The back of house clearly supports the front of house remarkably well - to the point that I was inspired to leave a monetary gift for the entire staff to show appreciation for the hidden figures who I did not have the privilege of meeting. In the front of house the folks that I met and were particularly impressed with included Corazon with a professional and welcoming presence, Mary with great humor and a willingness to push me on my poor Swahili, Warren our unwavering friend and host, Manyalla the friendly face at breakfast making us feel most at home, Benson the indispensable gentleman, Stephen the very capable and helpful manager, and Nelson the truly welcoming, affable, and approachable host. I am certainly leaving others out (sorry!), but by the end of our two week stay the staff felt like family, and I have no doubt that their professionalism will make you feel the same no matter how long your stay.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I enjoyed the room and the food was fantastic. The services provided starting from reception to cleaner was good. African food provided at the hotel was of high quality. The room and the toilet was such big enough that made my stay wonderful
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Review collected in partnership with this hotel
Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Mungai, Sales at Hermosa Garden Hotel
Responded 12 Mar 2023
We are incredibly grateful that you took the time to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only went to the spa and booked in advance. Many of the treatments were not available per their PDF summary and also on site. The massages were good, my sisters a bit to firm, despite asking to be softer, but the odd bit was we had the coffee scrub which was great, but we had to walk through reception in our coffee scrub state, with our messy towels to get to the changing room/shower area. We seemed at odds as to which way round the process would work ie scrub, shower, steam and then massage, or massage then steam. All seemed a bit clunky, but good at what they did. We had to pay. if we wanted to stay longer and use the pool, that was empty and a bit soulless so did not bother.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:we only used the spa center
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Mungai, Sales at Hermosa Garden Hotel
Responded 29 Apr 2024
Hello Karen Thank you for your review. Put into consideration the matter raised above. Regards Charles
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an amazing experience. We had our wedding and an amazing stay for 3 days I highly recommend Hermosa for your travels throughout East Africa . I also hear that they organize safaris.... Can't wait to do that in our next visit. The poolside reception for our wedding was spectacular.....
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Karen area.
PRICE RANGE
£165 - £283 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobiKaren
NUMBER OF ROOMS
30
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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