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Hotel Villa Caletas

Traveller (1553)
Room & Suite (544)
Pool & Beach (301)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(1,184)
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sushisake2018
Weymouth, Massachusetts
33
Reviewed 1 week ago
The place is beautiful - the staff is excellent - the policies of the hotel are dreadful. We stayed for three nights in the expensive Master Suite (which was beautiful); however, we were denied the access, at sunset, to the amphitheater area due to a private party - TWO NIGHTS IN A ROW! I contacted the management about this and all they did to rectify the situation, was provide a reservation in their restaurant, thereby requiring us to dine at their restaurant. Did they even comp us a glass of wine - of course not! SUGGESTION TO MANAGEMENT: Do not us the amphitheater view as advertisement for your hotel - if you cannot promise access to it. As paying guests, we had expected to enjoy the entire experience of being at your hotel. The area to the RIGHT of the amphitheater could easily be used for your private parties; allowing the private party guests into the amphitheater if they wish (among the paying guests). Just an alert to potential customers - do NOT expect to be able to enjoy this location at sunset, as your status as a guest may not be respected. We found this to be an outrageous policy.
2 Thank sushisake2018
Response from Manager_VillaCaletas, General Manager at Hotel Villa Caletas
Responded 3 days ago
Dear Friends, Thank you very much for your positives comments over the hotel, your room and our dedicated staff. As i told you while you were still with us, as all hotel in the world we do organize weddings and private ceremony. For doing so we have to privatize some part of the hotel, but we never have let our guests without a nice option and a great service. We are lucky enough so we can offer the same magical view of the Nicoya Gulf from our Mirador Terrace. Once again thank you for your review. Pura Vida !! manager@villacaletas.com
Katylady82
Denver, Colorado
11
Reviewed 3 weeks ago
This hotel was AMAZING!!! Initially we chose it for our first stay in Costa Rica based on the reviews and photos, and we were not disappointed!!

Upon arrival, the manager gave us a complimentary upgrade to a villa and invited us to explore the property. We took a walking tour and were so amazed at how beautiful everything was!! The views are incredible and the surrounding forest is beautiful!

We were able to see all sorts of mountain and ocean views from all locations at this hotel; the room, pool, restaurant, terrace, and even the spa have beautiful views of the mountains surrounding this property as well as the ocean! The grounds are immaculately kept and inviting; the rooms are beautiful, comfortable, and ridiculously clean! (Since this location is literally inside the rainforest, we expected that there would be small insects that would have found their way inside the room - but NO! There was not a single one during the whole vacation!) Elizabeth, who maintained our room, was amazing! She did a fantastic job, and even went out of her way to create fun animals with towels (a new one every morning) for our enjoyment. So cute!!

If the views and accommodations weren't enough, the staff here is probably the best I've ever encountered. Everyone was incredibly welcoming and friendly - they were energetic and positive, and nothing we asked seemed to be too much.

Jocksan (our server in the restaurant on multiple occasions) was definitely one of the best employees there - he was friendly and funny and even helped us practice our Spanish! He told us about all sorts of fun local places to visit, and really made a connection with us during our stay. He made every effort to help us enjoy our trip and time in Costa Rica, and went above and beyond his duties to make sure we had everything we needed. I definitely cannot thank him or praise him enough!

Overall, I would definitely recommend staying here - I know I definitely will be coming back!!
1 Thank Katylady82
Response from Manager_VillaCaletas, General Manager at Hotel Villa Caletas
Responded 2 weeks ago
Dear Friends, thank you very much for such a nice review !! All our staff is so pleased to know that they were able to give you the service you deserved and even more, We are looking forward to your trip to Costa Rica and to the hotel. Have a wonderful day. Pura Vida !! manager@villacaletas.com
Mike B
24
Reviewed 16 Oct 2018
My wife and I stayed in the off season. We were there for 3 nights and honestly my wife couldn't get over the view if she tried! They offer private balconies to their suites and no matter what room you are in, you get a view that is out of this world. The staff is something worth mentioning- they are amazing! Geovanni was our go to person at the front desk and he did an absolutely stellar job with top notch customer service. The restaurant and bar staff were amazing and extremely friendly and helpful. The private beach is great! I will go as far to even say the maid service was one of the best I have seen in hospitality. I really can't get over how awesome this place was and everything came to a fairly affordable price (keep in mind my wife and I are only 28 years old) so for me to say it is affordable, you know it is affordable! Villa Caletas has so much to offer and much more. We will definitely be coming back.
2 Thank Mike B
Response from Manager_VillaCaletas, General Manager at Hotel Villa Caletas
Responded 2 weeks ago
Dear Friends, thank you so much for your warm words. We are so pleased to know that you had such a great time with us. We are looking forward to your next visit. Pura Vida !! manager@villacaletas.com
Paul C
54
Reviewed 25 Sep 2018
This was the second time in Costa Rica and second time visiting Villa Caletas. This is the only place we will stay when visiting Costa Rica. I brought my wife back for a birthday trip, this is also the hotel we got engaged at 2 years ago. the best staff, great food and an amazing property. it says something when guests at surrounding hotels visit villa caletas to watch the sun set and to have dinner.

BEYOUND EXCELLENT SERVICE
2 Thank Paul C
Response from Manager_VillaCaletas, General Manager at Hotel Villa Caletas
Responded 30 Sep 2018
Dear Friends, thank you so much for your warm words and for choosing us as your place to be in beautiful Costa Rica. We all feel very proud for that and hope to see you back with us very soon. Have a wonderful day. Pura Vida !! manager@villacaletas.com
LegalRover
3127
Reviewed 23 Sep 2018
This boutique hotel is beautiful perched up on a mountain side. You get a great view of the Pacific Ocean and a great shot of the rainforest. A friend and I first visited a few years ago. It was supposed to be the last leg of the trip where we are indulged in luxury whilst having spent the prior 7 days hiking, zip lining, and surfing across the country.

This place truly pampers you! I highly suggest staying in one of the suites (versus Zephyr Palace) as you will have your own private pool. The larger infinity pool is really nice and was a great way for us to meet people (gradation into the water was the social place) and chat about our adventures. Whether you are surfing in Jaco in the morning or just finished a long hike, having a 90-minute massage overlooking the Pacific was a great way to reward yourself before dinner. Note: if you spent most of your time inland and not on the beaches, you will definitely need that massage. Unfortunately, most of the roads are not paved. We made the mistake of not renting an SUV / 4x4 at the start of our trip and paid for it on subsequent days. The staff are incredible and strive to meet your every need. Dinner at the Mirador was excellent but you must book in advance! Foreigners who have made Costa Rica their home eat there too so you are competing with other guests and the "locals" for reservations.

My friend is more into roughing it (she's a tomboy) whereas I have no problem engaging in adventure sports but at the end of the day, I prefer to have luxuries like running water, AC, access to a well cooked meal, etc. Villa Caletas had all that luxury and more and was a perfect ending to this trip.

Side note: We went in June and it was very hot. It felt more so because we had 3 layers of stuff on - moisturizer, sun screen, and deet. The insects in Costa Rica are GIANT; like genetically engineered GIANT!! Honestly, I have not seen so many insects all over the place (front porch, bathroom, bedroom, ...); plus I was being eaten alive by the mosquitoes. Villa Caletas was the only hotel where we didn't find insects in our room at any time during the day or night (and we stayed in some pretty decent places).
1 Thank LegalRover
Response from Manager_VillaCaletas, General Manager at Hotel Villa Caletas
Responded 30 Sep 2018
Dear Friends, thank you so much for taking the time to post these wonderful comments. It a great pleasure for all our staff that strives to give the very best to each and every of our guests. We are looking forward to your next visit the Hotel. Have a Pura Vida day !! )) manager@villacaletas.com
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About
Description
Villa Caletas, a luxury romantic boutique hotel inspired by tropical Victorian architecture with a touch of neo-classical influence shining like a jewel among resorts, prized not only for its location, More design and décor, but also for its outstanding facilities and first class service. Villa Caletas expresses a truly unique combination of mountain and seaside resort. Nestled 1150 feet above the Pacific Ocean, this unique hotel overlooks the Nicoya Gulf to the crescent beaches of Jaco, Herradura offering spectacular 360-degree panoramic views. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair access
Beachfront
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Luxury
,
On the Beach
,
Romantic
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Luxury
,
On the Beach
,
Romantic
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
45
Price range
US$157 - US$373 (Based on Average Rates for a Standard Room)
Also Known As
Villa Caletas Hotel Jaco
,
Caletas Hotel Herradura
,
Villa Caletas Costa Rica
Location
Costa Rica > Province of Puntarenas > Garabito Municipality > Jaco District
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Luxury
,
On the Beach
,
Romantic
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
45
Price range
US$157 - US$373 (Based on Average Rates for a Standard Room)
Also Known As
Villa Caletas Hotel Jaco
,
Caletas Hotel Herradura
,
Villa Caletas Costa Rica
Location
Costa Rica > Province of Puntarenas > Garabito Municipality > Jaco District
Photos
Traveller (1,553)
Room & Suite (544)
Pool & Beach (301)
Dining (152)
Amenities (33)
Family and Play Areas (12)
Business Centre & Event Rooms (9)
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Questions & Answers
Ask a question
AngelTaylor002
27 July 2018|
AnswerShow all 5 answers
Response from Manager_VillaCaletas | Property representative |
Yes...there is a beautiful spa with an amazing view over the jungle and the pacific ocean ..))
1
Vote
carmellel2017
28 June 2018|
AnswerShow all 3 answers
Response from S S | Reviewed this property |
I had 2 drinks and 2 appetizers and that was $40-45, with the conversion and gratuity.
1
Vote
beachfamily198
7 April 2018|
AnswerShow all 2 answers
Response from Emmanuel F | Reviewed this property |
Water both in the pool and ocean are pleasant year around.
0
Votes
Room Tips
"All rooms will have amazing views I can guarantee that!"
mikebW5641VR
16 Oct 2018
Read review
"rooms 11,12 best view ever"
A4889ICpaulc
25 Sep 2018
Read review
"Request a room overlooking the Pacific Ocean."
LegalRover
23 Sep 2018
Read review
"Room 31 and 32 are downstairs by the lobby and quiet and isolated."
mambolicious
27 Jul 2018
Read review
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