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It was my first to spend quite much for staying Taiwan in such high price, in my personal opinion, my comment is just OK everything is well-organized however, regarding to my parents-in-law and my lovely wife, I think that experience should be priceless.
My mom and I had not visited sun moon lake since 40+ years ago. We stayed at Lalu with a lake view room for a night this month. The driver at the hotel picked us up around 3:pm from the bus station. The reception area...More
The scenery is stunning and my last night stayed at another hotel so it's obvious. The staff is helpful and service is good.
But the Chinese restaurant is really... disappointing. Food is bad and atmosphere is like Hong Kong tea restaurant, unlike any good restaurant...More
4 Thank Jamie Y
Response from TheLaluOfficial_SML, 公關經理 at The Lalu Sun Moon LakeResponded 16 May 2018
Dear Jamie Y:
Thank you for your review and compliments to our staff for services they provided.
The Management deeply regrets to hear that Chinese set dinner you had did not meet your expectation. Would you please give us more detail about it and write...More
The location including its views is one of the most beautiful ones I‘ve ever been to! The hotel‘s architecture and design are amazing and that includes the bedrooms’ designs. The wonderful GHM style (which was the former managing company) is definitely recognizable.
Sadly this place‘s...More
3 Thank travelllily
Response from TheLaluOfficial_SML, 公關經理 at The Lalu Sun Moon LakeResponded 30 April 2018
Dear Elisabeth M:
Thank you for sharing your though with us.
In regarding the facilities, we are currently undergoing different stages of refurbishments, both exterior and interior.
For your dining experience at International restaurant and Lobby Bar, we have forwarded your comments to our F&B...More
It’s one of the priciest hotels I’ve stayed at. But it was worth every cent. The view of the lake was spectacular and I believe every room overlooks the lake. There are also nice touches like you are served tea, nibbles, and a hot towel...More
1 Thank Philip W
Response from TheLaluOfficial_SML, 公關經理 at The Lalu Sun Moon LakeResponded 27 March 2018
Dear Philip W,
Thank you for leaving us a fabulous review! We are glad to know that you are satisfied with our design and service. Again, we are look forward to seeing you again when you return to The Lalu for another wonderful vacation.