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Four Points By Sheraton Taipei, Zhonghe

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Traveller (237)
Room & Suite (83)
Dining (29)
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Overview
  • Excellent24%
  • Very good53%
  • Average19%
  • Poor3%
  • Terrible1%
Travellers talk about
“four points”(26 reviews)
“the bus”(13 reviews)
“the hotel staff”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (310)
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1 - 5 of 168 reviews
Reviewed 2 days ago

We stayed here for 2 nights and used conference room for meeting with supplier. All arrangements were very good. breakfast was great ! we also had dinner one evening , food was great ! No complaints at all !More

Thank ankushsunkale
Response from webservice, Guest Relations Manager at Four Points By Sheraton Taipei, ZhongheResponded yesterday

Dear Guest, Thank you for choosing the Four Points by Sheraton Taipei, Zhonghe for your recent travels to Taipei. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel...More

Reviewed 1 week ago

如果不是因為要累積 SPG 入住次數與點數,我應該很難再有此機會下榻這間“開幕許久”的新北市第一家國際品牌飯店~福朋喜來登,中和。 從一開始在 SPG 網站上訂房,我就放上“需求”:High Floor, Room Number #16; If not/noted in advance; 當日抵達飯店前中午時分,透過 SPG app訊息得知,飯店已安排(準備)好我即將入住的房型……不僅是高樓層,就連房間號碼也和當初訂房時所希望的一模一樣。就在以為看似完美的旅宿安排計劃當下,卻沒料想到這會是一場“包著糖衣,內容儼然是毒藥”的悲劇。 因為正當我歡歡喜喜地進入客房,拉開兩邊對角的窗簾後,赫然發現怎麼正前方面對高架道路/中和市景 景象被眼前“一片全白”的玻璃窗給遮蔽住? 隨即拿起書桌上的電話撥打櫃檯;櫃檯服務人員第一個反應回問我說:是玻璃“起霧氣”嗎?我立刻請房務服務人員到您的房內做瞭解。正當我疑惑眼前的這片“全白”窗玻璃不是因為太久沒做清潔……嗎?! 後來經由房務阿姨的解說:原來這片窗玻璃不是沒有清潔,而是因為房間內/外溫度差所導致的霧氣;房務阿姨相當有耐心的進一步告知:因為這排房間是面向快速道路,為了加強隔音,所以每間房的窗玻璃都加裝“兩層”。唯特別的是,有些房間的窗玻璃沒問題(不會霧氣),有一、兩間卻又特別嚴重(這回我就碰巧遇到)。阿姨還說曾經與飯店工務人員將起霧氣的內面玻璃拆卸,試圖清理……但未果。 此時此刻我才明白,以為飯店“貼心”安排了一間客人喜歡的房間,其實服務人員早已清楚這是一間“瑕疵”房(不然當下在電話回覆中怎會馬上說“那是霧氣”)。又或者說飯店服務人員想“賭一把”,也許入住的客人不會介意,畢竟這間房真的是高樓層,也是16房號。再不然就是飯店櫃檯服務人員非常不清楚(不專業)各樓層客房狀態,要不然怎麼會預排了一間“有名無實”的房間給做了“特殊訂房需求”的客人呢? 最後飯店服務人員處理的結果只能夠是換房;換房後的房間與當初訂房的需求(房)可謂是大相逕庭。經過櫃檯服務人員電話中告知,將安排我換到樓層另一頭的角落房號 07,一樣是有著雙玻璃窗和高架道路市景;只是當我疑慮07房的側面窗景是否會被隔壁建築物給擋住?櫃檯服務人員說“不會”。(實際上是有被擋住,而且07房的景觀視野遠比16房還要來得差)換房後,櫃檯服務人員致電詢問我一切是否ok? 當下我也別無選擇只能接受(服務人員並未針對為何只能換到07房做解釋,甚至感覺還悻悻然地訕笑),最後在電話中告知櫃檯服務人員:不想再為難你們。我記得是這樣的回答。 中和福朋喜來登飯店整體維護的相當合宜,(除了建築物有了年歲,且潮濕)不僅客房硬體增添了智慧型馬桶便座外,連電視也更換成 LCD機型;客房樓層電梯出入口旁還擺放水果與零食小吃提供賓客24 小時隨時取用,以及每日可以在二樓餐廳點選一杯“標準”咖啡外帶(這項服務於辦理登記入住時,櫃檯服務人員並未主動告知)和定時前往景安捷運站免費服務專車……等貼心服務。 附帶一提的是,如果額外需求客房備品,如“日式浴衣”或“咖啡機”……等,都可隨時告知飯店服務人員。 除了上述飯店服務令人驚艷外,還有其它令人“驚奇”的事;服務人員不清楚我的 SPG 級別,還詢問我是否已加入會員……明明訂房時已載明告知預計抵達時間(還是透過SPG官網),訂房組仍舊發了封 mail “制式化”地再詢問一次何時抵達飯店……誠如 tripadvisor 客人曾經留言所訴,入住登記時櫃檯沒有詢問隔天需要閱讀何種報紙;翌日卻給了“自由時報”;然而我收到的則為“英文報/Taipei Time”(可見得飯店只是“流於形式”的在tripadvisor 回覆客人說“一定會改進/加強櫃檯訓練”,實際上根本不以為意)……晚班櫃檯女服務人員不知為何擺出一副“疑惑又冷漠”的表情,當你接近櫃檯做服務需求時。但是看見她在面對外國客人時的態度竟是如此的“笑容可掬”~讓我不禁要問難道外國人付的房費是“美金”? 還是那句“老話”:all reservation requests are "subject to room...More

Thank ouyangTaipei
Response from webservice, Front Office Manager at Four Points By Sheraton Taipei, ZhongheResponded 1 week ago
Google Translation

親愛的貴賓您好 感謝您選擇中和福朋酒...More

Reviewed 1 week ago

Stayed in the hotel recently; room is smaller than typical Sheraton is offering; however location is right at entrance of highway so would be perfect for those who travel with cars. Room is small but with most facilities available; whole building is also small but...More

Thank michael94168
Response from webservice, Guest Relations Manager at Four Points By Sheraton Taipei, ZhongheResponded 1 week ago

Dear Guest, Thank you for taking the time from your busy schedule to provide us with your precious suggestion. We will take note of your comments and strive to provide the utmost comfort for all our guests. Thank you again for your support. Lisa Hung...More

Reviewed 2 weeks ago

The hotel is a little bit far from downtown, but it provides the free taxi service to the closest subway station, which can take you everywhere. The staff are responsive and friendly. Even though the hotel was built some years ago, it is well maintained....More

Thank Makalo L
Response from webservice, Guest Relations Manager at Four Points By Sheraton Taipei, ZhongheResponded 2 weeks ago

Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Taipei, Zhonghe. It is always encouraging to hear positive feedback, particularly when it comes...More

Reviewed 6 April 2018 via mobile

The hotel staff here are friendly and helpful which makes a significant difference. The hotel has everything you need and a convenience store- Family Mart besides. They have a nice gym space and equipments and you can relax at the jacuzzi. Highly recommend. Ambience :...More

Thank Jakey L
Response from webservice, Guest Relations Manager at Four Points By Sheraton Taipei, ZhongheResponded 8 April 2018

Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Taipei, Zhonghe through the TripAdvisor Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$123 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (237)
Room & Suite (83)
Dining (29)
Business Centre & Event Rooms (16)
Family and Play Areas (1)
Nearby
Banqiao / Zhonghe / Yonghe District
Banqiao district is the center of administration,
shopping and transportation of New Taipei City,
encompassing shopping, tasting local snacks, and
experiencing traditional and night markets. Here is
also the first choice of Christmas celebration in
Taiwan- Christmasland in New Taipei City. Within this
modern complex, a garden architecture full of Chinese
tradition “the Lin Family Mansion and Garden” is
...More
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sunshineny1
11 April 2015|
Answer
Response from noisyminor | Reviewed this property |
If you talk about public transportation, then you have to take its shuttle bus then subway to Taipei main station (train) and you could find ways from there very easily. However, I recommend hiring a taxi for a day, about... More
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Room Tips
"I liked my room on 11th Floor, great city view"
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"ask for rooms away from the high way"
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"ask for a corner room!"
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"Ask for a top floor (11 or 12) to have good view over the city."
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