Sutton Hotel Hakata City
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Sutton Hotel Hakata City

3-4-8, Hakataekimae, Hakata, Fukuoka 812-0011 Fukuoka Prefecture
広くはない部屋だが落ち着きのある部屋
Traveller (210)
バリアフリールーム(非常ボタン・聴覚障がい者の方も安心の非常ライト付きです)
Room & Suite (287)
Sutton Place at the Sutton Hotel Hakata City
Dining (73)

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£47
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#18 of 40 hotels in Hakataekimae
4.0 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Located close to Tenjin, Canal City Hakata and buses bound for the Hakata International Terminal, this hotel is extremely convenient for getting around. The guest rooms are done in subdued colors with a simple, modern design, and the flooring and wood furniture lend warmth to the interior. Moreover, the bathrooms are equipped with top class, spacious tubs in which guests can relax.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Breakfast buffet
Business Centre with Internet Access
Massage
Baggage storage
Non-smoking hotel
Wifi
Vending machine
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
Japanese, Korean

Location

3-4-8, Hakataekimae, Hakata, Fukuoka 812-0011 Fukuoka Prefecture
Name/address in local language
321Reviews3Q+A6Room tips

Reviews
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Detailed Reviews
725cl wrote a review Feb 2018
United Kingdom69 contributions57 helpful votes
4.0 of 5 bubbles
Hotel is approx 8 mins walk from Hakata station. It’s only a shot walk to Canal city and other shopping places. The staff are helpful and friendly. We found the room and bathroom to be of a good size (when compared to other hotels we stayed in in Japan for the price). It was clean, quiet and the usual bathroom amenities.

We didn’t know but you can catch the airport bus directly outside the hotel which is very convenient (hotel staff recommended we take the bus to save us lugging our luggage to the train station which was rather nice. They have a bus timetable too).

Overall it’s good value for money with a friendly/ helpful staff and in a good location for exploring the city.
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Date of stay: February 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
expatsing wrote a review Dec 2009
Montreal, Canada241 contributions199 helpful votes
4.0 of 5 bubbles
As we stayed one night in Fukuoka before flying back to Singapore, we wanted to stay close the the train station and the airport. If this is your goal as well, then this hotel is the place. Rooms are a fair size for Japan with large bathroom. Beds are comfortable, but not the pillows. Probably different in Japan, as we encountered these pillows as well in other boutique hotels.

Hotel is not as nice as it sister hotel in Osaka (Arietta), but still provide very good value for the money. The choice of restaurants is limited in this area, and so are the activities it seem. We went for diner at the Corwne next door as we failed to find a good restaurant.

Internet is included and so is the breakfast.
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Date of stay: November 2009
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zfy Ed wrote a review Dec 2018
Singapore, Singapore9,829 contributions759 helpful votes
+1
3.0 of 5 bubbles
We stayed at this hotel for 4 nights in our recent trip to Fukuoka. The hotel is located within a 10min walk from Hakata Station (nearest station exits, west 21 or 24), that is very convenient. Also, there are several convenience stores, eateries, cafes etc around. And from here, Hakata Canal City is about 12~15 mins walk. So would say the location is accessible and centralized.

The hotel, however, is quite dated, from its outlook and of course it's layout, decor and physical way. While most hotels are already using card access technology, it still uses the metal key. Our room was 606, would say was fine based on Japanese standard (but our rooms in Hiroshima few days back and in Osaka, was much bigger), in terms of size. But the bathroom was spacious, with a bathtub too. Flooring was wooden throughout, quite unique.

Beds were fine but pillows were too soft. So we had to pile 2 together so as to better support our heads. Aircon was not working properly despite turning to the full blast (we even saw guests from the other rooms requesting/getting desktop fans from the reception), so we had to open the windows, that was far more cooling than it.

There was no cabinet but just a metal rod for you to hang your clothings. While room service was well done and all used items were replenished, there were only 3 sachets of green tea allocated "pathetically", without bottles of mineral water or coffee, surprisingly, unlike all other hotels we have stayed in Japan thus far.

Wifi connection was stable and fast, without the need of password.

Breakfast at the cafe. Throughout our stay, the same items of food were presented, and nothing new. While, the food were generally satisfactory, choices were quite limited. And there were no fresh fruits too. Staff were generally friendly here. But what was interesting was that when you entered and presented the breakfast voucher to the staff, he would take a tray and place a plate and pass to you (while speaking in Japanese, asking you to collect your utensils at the side) and if you do not take the tray but move on to find a table, he would stare at you! That reminded me of my kindergarten or army days in military camp (or to some extent, quite similar to prison). While it's a nice gesture, it's also quite "authoritarian".

Reception. Staff were generally friendly and could speak English and had no difficulty in communicating. As the checkin time was 3pm (standard in Japan), do not think they would allow you for early checkin (though in Hiroshima, that hotel allowed that) but you can keep your luggage with the concierge.

So overall, our stay was satisfactory but it could be better (especially when we had experienced a much better, 5-star service just days before in Hiroshima).
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Date of stay: December 2018
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoey M wrote a review Feb 2015
Hong Kong, China25 contributions40 helpful votes
5.0 of 5 bubbles
We have stayed the hotel for 2 nights during our honeymoon trip. Room is decent with wooden floor and larger washroom compared with typical hotel. The place is clean and tidy. It is located next to Crown hotel with around 8 mins walk from Hakata station. A fast food shop operating 24 hrs is located opposite to the hotel. The frontdesk lady ( forget to mark her name) was very helpful and can understand a little bit English. We will stay at this hotel again for our next visit to Hakata.
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Date of stay: January 2015
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Better to request for room on upper floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
seouladvisor wrote a review Jan 2013
Seoul, South Korea8 contributions4 helpful votes
2.0 of 5 bubbles
i stayed this hotel for 2nights, in last week.
the location was great, just 5 minutes walking distance from Hakata station.and near the Canal city as well, and there is a but stop in front of the hotel. However when i ask the nearest bus stop of the Green bus, the staff ( the guy who is the oldest one) does not know where is it, just pointed Hakata station(bus terminal) on the map( probably can not understand what i meant?)
later when i was walking on the street i knew the bus stop in front of the hotel was for green bus also.
and If you want to stay here have to aware that there is no water in the room even the minibar in the refrigerator, nothing in there. There are only two green tea bags (without water? can not understand) tap water?, when i asked at the front desk, they just pointed vending machine.
the check out time was 11am, and i asked a bit late check out , around 12 o'clock ,
and they said 2000 yen for this, very strict, i ve never stayed like this hotel , Usually every hotel allow the 1 hour late check out. It was very harsh. (probably it is just cultural thing?)
the room was very dry. ah! the wifi is only available at the lobby and the signal is very week(offered by Fukuoka city not hotel)
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Date of stay: January 2013
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: the high floor was good for view and no water in the room, nothing for minibar, TV channels...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pikachuAustralia wrote a review Dec 2009
Australia63 contributions12 helpful votes
5.0 of 5 bubbles
We had a deluxe twin room for two adults and two children and all slept like babies in our own separate beds (double size each for my husband and I, singles for the kids) after having a lovely shower in the spacious bathroom and donning the comfy white dressing gowns. It was even better to wake up to a great continental breakfast in the lobby. This hotel is excellent value for money. We received one discount for staying with another Sutton Place Hotel (in Tokyo and also have great rooms for families) and another discount because we stayed on a Sunday night.
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Date of stay: September 2009
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MaAnn wrote a review Oct 2019
Makati, Philippines17 contributions42 helpful votes
5.0 of 5 bubbles
We had a pleasant stay at Sutton Hotel when we recently visited Fukuoka for 2 nights. The hotel room was big enough for 2 people, the price is super low when we booked it, good amenities and it's located right in the center of Hakata. The front desk staff were all nice and accommodating. Free wi-fi, toiletries, clean towels are provided. I'll stay here again once I'm back in Fukuoka.
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Date of stay: September 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sonya_happy wrote a review Mar 2017
Seoul, South Korea10 contributions14 helpful votes
5.0 of 5 bubbles
I have been to Fukuoka with my parents for the very first time. Stayed at Airbnb for 2 nights due to budget and decided to stay 1 night at Sutton hakata hotel where Korean owns, korean staff work at..cause I dont understand Japanese so thought good for me who was especially with parents lol and also nice location.

All front desk managers welcomed us and were kind to answer all of our annoying questions.

My parents liked wide lobby and facility.
Room was more than nice for 3 of us.

Breakfast with no complaints.

Overall, we all spent good night there.
I bet we will book there again if we go back to Fukuoka.
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Date of stay: February 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
makintung wrote a review Jan 2017
Hong Kong, China135 contributions32 helpful votes
+1
1.0 of 5 bubbles
The location is close enough to Hakata City, but there are not much restaurant choices nearby. The check-in was quick and smooth. Like many business hotels, no assistance was offered with our luggage. Its an older hotel and the rooms are only partially renovated. They use an actual key to enter the room not a modern card key type. The room had hardwood floors, size is adequate, the bathroom is proportionally large and seems it was renovated. There is no closet in the room, no safe and no free water. The TV is really small, seems like its a 19" computer monitor. The room is quite stuffy, the windows can not open, and the controls only can adjust the fan speed not the temperature.

The hotel showed you an Information sheet when we check-in, the same sheet of 'Rules' are on the table of our room.

However it is one of the worse experience in terms of service I had in Japan. As I am used to sleeping on two pillows, I call the front desk to ask for a second pillow, and I was surprised to be told they charge 300yen for extra pillow rental fee; to me this is a ridiculous charge. At last I agreed and I asked that person to bring one along, and they insisted they must take cash payment. I ask them to bring the extra pillow with a receipt and I will pay cash. The front desk person asked me to go downstairs to pick it up if I want a receipt; that is just plain rude to a guest. I insisted they deliver it to my room; at last they did, but that person did not bring a receipt. I insisted again that they return with my receipt; reluctantly he did, although he seemed impatient. Before we left, out of curiosity I removed the pillow cases of the pillows in our room to check them, and found one of the pillow was stained. I seriously doubt the cleanliness of the hotel. For my bad experience I wish to tell everyone to avoid this hotel or this chain ever again.

For the 17000yen I paid for the Sat. night stay, consider the room cleanliness and service attitude, the value is very very low.

P.S.: Pls see my photos for details...
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Date of stay: January 2017
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Piichiez wrote a review Dec 2016
Bangkok38 contributions34 helpful votes
2.0 of 5 bubbles
Pros: Big bathroom compared to all Japanese hotel. Clean room. Clean bed. Helpful and friendly staff. Near the station.

Cons: Bad ventilation and room temperature control. The room is too hot to sleep, we could not change the temperature of the air-con. I saw many guests has to borrow the fan from the front staff. The window cannot be opened, the staff tried to open for us but it won't work. Plus, I have never sleep on the hard bed as this hotel has!!!
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Date of stay: December 2016
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zwerfkerel wrote a tip Dec 2019
Wageningen, The Netherlands86 contributions30 helpful votes
1.0 of 5 bubbles
"avoid if you prefer a cool & quiet night sleep"
Read full review
lamcandyol wrote a tip Jul 2017
2 contributions
1.0 of 5 bubbles
"Don't choose this hotel otherwise you cannot even complain them in English because they don't understand English well."
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Christina M wrote a tip Mar 2017
1 contribution1 helpful vote
1.0 of 5 bubbles
"No sound proofing, so bring ear plugs!"
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Zoey M wrote a tip Feb 2015
Hong Kong, China25 contributions40 helpful votes
5.0 of 5 bubbles
"Better to request for room on upper floor"
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Otto P wrote a tip Nov 2014
Singapore, Singapore32 contributions35 helpful votes
4.0 of 5 bubbles
"Ask for a twin room to enjoy more space"
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Not the right property for you?
There are more places to choose from in the Hakataekimae area.
PRICE RANGE
£40 - £60 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
サットンプレイスホテル博多
LOCATION
JapanKyushuFukuoka PrefectureFukuokaHakataHakataekimaeHakata Station / Gion Station
NUMBER OF ROOMS
162
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SUTTON HOTEL HAKATA CITY - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Sutton Hotel Hakata City
Which popular attractions are close to Sutton Hotel Hakata City?
Nearby attractions include Hakata Station (0.3 miles), JR Hakata City Amu Plaza Hakata (0.3 miles), and Sumiyoshi Shrine (0.2 miles).
What are some of the property amenities at Sutton Hotel Hakata City?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a hot tub.
Is parking available at Sutton Hotel Hakata City?
Yes, parking is available to guests.
What are some restaurants close to Sutton Hotel Hakata City?
Conveniently located restaurants include Ichiran Hakata Sunplaza Underground, Udon Taira, and Hakata Ikkousha Sohonten.
Is Sutton Hotel Hakata City located near the city centre?
Yes, it is 0.2 miles away from the centre of Hakataekimae.
Are any cleaning services offered at Sutton Hotel Hakata City?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sutton Hotel Hakata City?
The staff speaks multiple languages, including Japanese and Korean.
Are there any historical sites close to Sutton Hotel Hakata City?
Many travellers enjoy visiting Fukuoka Castle Remains (1.9 miles), Momiji Hachimangu Shrine (3.8 miles), and Fukuoka Castle Shiomi Watchtower (2.0 miles).
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