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The Coach and Horses

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#1 of 2 Hotels in Kew
Certificate of Excellence
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1 room 2 adults 0 children
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The Coach and Horses
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487 Reviews from our TripAdvisor Community

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Showing 479: English reviews
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Reviewed 1 week ago NEW

Wen visiting, the receptionist failed to advise us that a lift was available to the first floor. Our room was on the second floor, so i had to carry my two suitcases up endless stairs until I reached the door to the corridor on which my room was located. The door swipe failed to work. i had to walk down...

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Helpful?
Thank Vincent D
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear Vincent, Thank you for taking the time to write this review. We are sorry that it was not made clear that the lift goes to the first floor and that there were technical problems with the room key. We are however pleased to hear that you enjoyed the other aspects. We hope to see you again in the near...

Zurich, Switzerland
Reviewed 2 weeks ago

I regard this place as a real find. It is basically a pub/restaurant with a few rooms. The restaurant, food and service, were excellent, with a great ambience and very friendly landlord. The rooms are well appointed, and very comfortable. It is also relatively near Heathrow, so if you want to access the airport but not stay at one of...

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Thank Julian_do_Guincho
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Julian_do_Guincho, We are glad you had a pleasant and comfortable stay with us and to hear that you will be returning. Heathrow airport is only 15 minutes away from us by car with a very good connection which is a big bonus :) Thank you for taking your time to review Coach and Horses. See you soon. Regards, Izabela

Bristol
Reviewed 2 weeks ago

We stayed for 4 nights B&B, and found the Coach and Horses to be a great base for getting tube or train into London. Only ten minutes walk from the local station and we had bought visitors' Oyster cards to use on public transport (fare is approx £2.60 off peak into central London). Our quiet double bedroom looked out over...

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Helpful?
Thank Usual-SUS
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Usual-SUS, Thank you so much for this lovely review. We are very happy that you enjoyed your stay with us here at the Coach and Horses. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We hope to see you again. Regards, Izabela

Cape Town Central, South Africa
Reviewed 2 weeks ago via mobile

My daughter and I stayed here for three nights and loved our stay! The management and team were fantastic and went out of their way to accommodate us when we arrived very early from the airport! It was much appreciated! The hotel is very characterful and the room was spacious and beautiful! Bathroom is pretty and extremely clean! Coffee machine...

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Thank 312659Coco
Nick B, General Manager at The Coach and Horses, responded to this review

So glad you enjoyed your stay and look forward to welcoming you back. Please don't forget is a tradition to bring the landlord a present when you get come back. Kind regards Nick

Zurich, Switzerland
Reviewed 3 weeks ago

This is a very comfortable and cosy hotel connected to a pub. The rooms are very new and in a "shabby chic" style. Spacious and stylish although there are some issues with the air conditioning and fan in the bathroom. You have to have the air con on to warm the room but it means the fan in the bathroom...

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Helpful?
Thank LaurieZ80
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear LaurieZ80, Thank you for your review. We are very glad to hear you find our hotel comfortable and cosy. I would like to also apologize about our staff smoking outside and making noises and i will be making sure this does not happen again. We hope to see you here at Coach and Horses again in the near future....

Zurich, Switzerland
Reviewed 3 weeks ago via mobile

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Thank Daniel W
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Sheffield, United Kingdom
Reviewed 4 weeks ago

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Thank adrian b
Nick B, General Manager at The Coach and Horses, responded to this review

Newbury, United Kingdom
Reviewed 4 weeks ago

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1Thank miste26
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Reviewed 5 weeks ago via mobile

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Thank Simon S
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Reviewed 13 February 2017 via mobile

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Thank Lisa-jayne29
Nick B, Guest Relations Manager at The Coach and Horses, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
Official Description (provided by the hotel)
Just like the coaching inns of old, we provide a relaxed home-from-home for locals and visitors alike - and if you're staying with us, you can be assured of all the comforts and luxuries you'd expect from the best modern accommodation. ... more   less 

Additional Information about The Coach and Horses

Address: 8 Kew Green, Kew, Richmond TW9 3BH, England
Region: United Kingdom > England > Greater London > Richmond > Kew
Price Range: £122 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Coach and Horses 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
The Coach And Horses Hotel Richmond-Upon-Thames
Coach And Horses Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Coach and Horses staff and other travellers.
4 questions
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Columbus, Ohio
4 months ago
Newcastle upon Tyne, United Kingdom
4 months ago

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Questions? Get answers from The Coach and Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you cannot walk up stairs carrying suitcases- don't take a room on the top floor.”
 of 5 bubbles vincentdE9094KZ, 21 Mar 2017 | Read review
“ask for room at the back on the top level for quieter rooms”
 of 5 bubbles LaurieZ80, 7 Mar 2017 | Read review
“book directly with the hotel”
 of 5 bubbles 577adrianb, 27 Feb 2017 | Read review
“Request a Superior Double Room for that added space and extras.”
 of 5 bubbles Popsider55, 2 Jan 2017 | Read review
“I think there are rooms with a nice view of Kew but ours looked out onto the carpark”
 of 5 bubbles Vivienedixon, 2 Jan 2017 | Read review
5 of 5