The Parkway Hotel & Spa
Cwmbran Drive, Cwmbran NP44 3UW Wales
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US$165
Fully refundable before Sat, 16 Dec
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US$164
Fully refundable before Fri, 15 Dec
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US$156
Hotels.comUS$165
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 4 hotels in Cwmbran
Location
Cleanliness
Service
Value
Travellers' Choice
See why so many travellers make The Parkway Hotel & Spa their hotel of choice when visiting Cwmbran. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Greenmeadow Community Farm (1.8 mi), located nearby, makes Best Western Newport a great place to stay for those interested in visiting this popular Cwmbran landmark.
Guest rooms offer a flat screen TV and air conditioning, and Newport Best Western makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and newspaper. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.
Cwmbran has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Page's Fish & Chips, Mr Chippy, and Maendy Fish And Chip Shop, which are serving up some great dishes.
Looking to explore? Then look no further than Llanyrafon Manor (1.0 mi) and Cwmbran Stadium (0.7 mi), which are some popular Cwmbran attractions – all conveniently located within walking distance of the hotel.
At The Parkway Hotel & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Cwmbran.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Billiards
Taxi service
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Darts
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
Location
Cwmbran Drive, Cwmbran NP44 3UW Wales
Getting there
Car HireSee all Cwmbran car hire
1745Reviews13Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Lovely hotel and staff are always very friendly especially reception. Foods always great and rooms are comfortable. Definitely a great value for money hotel. You can use the pool spar etc if you like.
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Great for couples,family,parties or just relaxing.
Lots of parking great hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Have stayed in this hotel on many occasions. Also go to events and Christmas partys on a regular basis. All staff and management at this hotel are fantastic and will always go out there way to make you feel welcome and would do anything for you. I personally can't recommend this place enough as every stay/visit to this hotel is always a great one.
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Date of stay: December 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Attended the Christmas party night on Saturday for our annual works night out. The Parkway never fails to disappoint. Food was tasty and piping hot. The singers were really good ( I think the same group as last year ) and sang a good range of Pop songs that we all knew. Service was quick and staff were lovely. I always appreciate that the manager brings out the entire waiting staff to take a bow at the end.. a nice touch. Well done and see you next year!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We visited the Parkway on 31st October and would say the whole visit was disappointing. We were particularly shocked by the service received by one member of staff whilst dining in the bar area. The gentleman that brought us our meal was lovely however, we had finished our meals and our plates were in front of us for some time. As a young waitress with red hair walked past my partner politely asked if she wouldn’t mind taking the plates away, the response was unbelievable. She looked my partner up and down, looked at the plates and walked off without saying a word. She then came back to collect the plates so I made a point of again, being polite, and smiling whilst saying thank you. She completely blanked me, again, didn’t say a word and took the plates away. Being restaurant owners ourselves, this would never happen in our establishment and I am bewildered that this was the behaviour of a waitress at the Parkway Hotel. The service from the reception staff was also not the friendliest but not quite as bad as the young, red haired waitress in the bar. We visit Cwmbran often and I would recommend the service at the Premier Inn over the Parkway. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Book the Premier Inn instead.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Just come back from a 3 day (2 night stay) well-being crafting retreat held at The Parkway. Where to start. Room a very good size (double room), with all you could need, but pillows are rock hard and no heating in the room (though public areas are nice and warm). We were promised a room to craft in ( for 16 people), which on the first night, was a lovely bright room (which is needed when crafting). On the second evening we were in the same room, but the hotel saw fit to take a last minute booking for a small 18th birthday party (with a live band) and situate them in the same room as our crafting group, separated only by a thin folding partition! The noise was unbearable, windows rattling and floors bouncing and in every sense of the word was a nightmare. We were then told we had to vacate that room at 5pm (we normally craft until around 10pm) on our next session of crafting, the next day, as they ‘needed the room’ for a wedding party, so we had to pack up all our stuff (crafters carry A LOT OF STUFF), move it out into a holding room for overnight. So valuable time lost. On our last day, we were then told we couldn’t have the original room we were promised, but could use another room, so we took another hour or more to set up our stuff (more crafting time lost) where the light was very poor to craft by. Now onto the food - our stay involved 3 courses, of which there was NO CHOICE, except take it or starve! Food was not of the standard I would expect for a 4 star hotel every dish was extremely salty. If you have any special dietary requirements, expect them to be loosely adhered to, they seem to think gluten free people like to eat lots of sandwiches! Now onto the amenities. There’s a LOT of work needed in their toilets. Out of 5 cubicles in the ladies toilets 1 door wouldn’t shut and 2 cubicles had no locks, disgusting for public toilets! Out of said 5 cubicles, in EVERY one of them the toilet roll holders were literally hanging off, not a good look. If this hotel is looking to impress, they failed miserably. They are existing from their name alone and needs a LOT of maintenance. If you're looking for a luxurious stay, you won’t get it here. I’ve had higher standards at a Premier Inn and definitely won’t be paying several hundreds of pounds to stay here again. Very disappointing as this was a wellness retreat for our crafting group (led by high profile You Tubers) and all members of the group were stressed rather than relaxed. Avoid at all costs…
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t expect a 4 star luxury stay, this hotel leaves a lot to be desired
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from kerry jennings, General Manager at The Parkway Hotel & Spa
Responded 3 weeks ago
Dear Ronalda. We are very sorry to read of your disappointment regarding your recent event with us. Many of your comments we disagree with and we kindly highlight that the organiser of your event chose the running order for the duration, including menu choices, crafting rooms, room changes and timings etc. We also made the organiser aware that there was a wedding booked hence the room changes. I do agree that you had many items to pack up and therefore not an ideal situation that most likely marred the whole experience for you. Overall, the event seemed very received, having personally worked the weekend and in particular your event it was clear that it was enjoyed by many. I am however, very sorry that you feel disappointed and I value your feedback and comments. Yours sincerely Kerry Jennings General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used this particular venue because its where it all started 10 years ago.. I organised a very secret wedding vows renewal for me & my wife after 10 years of marriage.. We originally held a reception here 10yrs previous to this memorable day.. The sales team were involved in initial planning and organising this precious day, and even though I had a few personal issues to contend with, they were very helpful and caring.. Towards the end of the payment time, when it seemed their job of sales was completed, I was then handed over to a wedding co-ordinator to finalise the remaining few weeks.. 12months of dealing with one lady, and then a few weeks going through everything again to be sure we had covered everything, did me seem somewhat unfair on this young lady and indeed me as the customer.. So if the co- ordinator was the key to getting things finslised, all I'd ask is why couldn't she be involved from day one..? The food was great, the rooms were very nice, but also very warm.. We couldn't turn the temperature down or regulate it.. The room where we had the function was the same.. It became so hot in the function room that people left to go outside for fresh air.. I asked if the doors or any windows could be opened up, but apparently, if they did that, the other function room may complain.. So basically, we had to grin & bear it.. So unfortunately a small number decided to leave early because it was just too hot in the room.. So be prepared for that if you book here for a function.. I have to name a truly lovely lady , Jess.. A real diamond and a real credit to her employers.. A very polished and professional service by her.. Breakfast. Now, we found the food very nice. But they had pots with items like beans, scrambled eggs etc etc etc on a surface.. But as you took.one lid off to gain access to the food in dish, there was no-where to place the lid while you took you food from it.. You're stood there trying to balance a lid on plates or edge of surface while trying to take food from the dish itself, then replace lid to start again Then next one and so on.. So people are waiting longer than I believe they should do.. Why not have the food like other hotels, in hot trays to access easier and safer..? Staff serving the meal at the function part were young people doing a very good job.. So we'll done to them.. So for the reasons I have given, unfortunately, it's a 4 from me.. If I had given a 5 ,then I wouldn't be writing a true reflection of this last experience.. Don't be put off using this venue. Just ask the questions and potentially hire the big & small rooms that have dividing doors to allow more air to circulate.. …
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Ask questions if using fir functions in regards having doors and windows open..
Otherwise it does...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My Wife booked in for a full massage and overnight stay for our anniversary. The facilities were great. Pool, Jacuzzi etc. The masseurs were very proffesional. Certainly a relaxed evening. The dining and food were really nice. Will certainly be re visiting this venue.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The food and the staff here are excellent. Comfortable, clean room with standard facilities in good order. The breakfast was especially good with a good choice and some of the best scrambled eggs ever
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Very high standard breakfast. Polite, good natured staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I tried several times (3 emails have been sent) to reserve a room in this hotel to celebrate my future wife's birthday. It was absolutely impossible! They didn't reply. My girlfriend, tried to call them too and they say "oh we will call you back when we will be free"... We are still waiting for that phone call. I can say nothing about the place, because I didn't visit it, but this service is rubbish and they lost 2 customers
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Try to book one month in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We chose this hotel as a halfway point for our travels, to break up the journey. There was plenty of parking when we arrived. We were a bit early for check in and so had a coffee in the lounge which seemed quite expensive for a small jug of strong coffee and a jug of hot water. The room was a good size and very clean. The bathroom was clean but seemed to carry the noise of adjacent bathrooms. I used the swimming pool in the spa area which I really enjoyed as it wasn’t too busy. Facilities in the changing area were good. Breakfast the next morning (an extra £10 per person on top of room rate) seemed a bit manic as we came down at the same time as a coach party, some of whom were quite demanding and impatient. But the food was very nice with a good selection. A few days later we realised we had left a jacket in the wardrobe. We contacted the hotel by email as we were abroad. They responded within 48 hours but there was no sign of the jacket.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$157 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western newport, newport best western
FORMERLY KNOWN AS
Best Western
LOCATION
United KingdomWalesSouth WalesTorfaenCwmbran
NUMBER OF ROOMS
80
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Claim Your ListingTHE PARKWAY HOTEL & SPA - Updated 2023 Reviews (Cwmbran)
Frequently Asked Questions about The Parkway Hotel & Spa
Which popular attractions are close to The Parkway Hotel & Spa?
Nearby attractions include Cwmbran Stadium (0.7 miles).
What are some of the property amenities at The Parkway Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Parkway Hotel & Spa?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at The Parkway Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Parkway Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Parkway Hotel & Spa?
Conveniently located restaurants include Greenhouse, Three Blackbirds Inn, and Oakfield Cantonese.
Are there opportunities to exercise at The Parkway Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Parkway Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Parkway Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Parkway Hotel & Spa?
Many travellers enjoy visiting Caerleon Roman Fortress and Baths (3.1 miles), Caerleon Amphitheatre (2.6 miles), and Shell Grotto (4.7 miles).
Does The Parkway Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.