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Four Points by Sheraton Havana

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Traveller (127)
Room & Suite (70)
Pool & Beach (43)
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Overview
  • Excellent18%
  • Very good25%
  • Average36%
  • Poor13%
  • Terrible8%
Travellers talk about
Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (163)
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10
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LanguageEnglish
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18
21
30
13
10
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All reviewscigar barmiramar districtbuffet breakfast offersthe pool looked nicefront desk staff was very helpfulnice notehand towelsclean hotellittle thingscome homeup to datepool area isthe air conditioningcomfortable bedsroom safecab rideother hotels
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1 - 5 of 92 reviews
Reviewed 1 week ago

The hotel room stank, there were mildew stains on the blackout curtain, some of the bathroom tiles were ruined and the whole conditions of the hotel were not good. I asked for a third bed and the matress padding on the side was spoiled and...More

Thank Cristinagu80
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 5 days ago

Dear cristina We regret that you had problems during your stay at our hotel. First of all, apologize for the inconvenience with the internet. We will let the reception team know your opinions. We are in a process of reforms in the rooms that will...More

Reviewed 2 weeks ago via mobile

We stayed in this hotel for 5 nights, the rooms are clean and nice, The pool area was nice and not crowded Ww thought there is internet in hotel but when we checked in they told us our room is not included with internet and...More

Thank Asal_n1362
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 2 weeks ago

Dear guest. We appreciate all the recommendations and observations. We have a team that always listens and values ​​these possibilities of improvement.

Reviewed 4 weeks ago

The hotel is placed in the embassy areas, nice and bright . the breakfast experience is essencial but with a good variety and quality of food. Room are very spacious and a balcony , make you feel even more confortable and free. Unfortunately, even if...More

Thank Paolofrally1980
Response from Pablo C, General Manager at Four Points by Sheraton HavanaResponded 4 weeks ago

Thank you very much for your feedback.

Reviewed 10 March 2018

We spend 2 nights at this location in October. The grounds were what I would expect of a Sheraton, clean, modern rooms, very nice pool. There was a bar poolside that was closed and empty. Lucky for us we had brought drinks and snacks with...More

Thank Connie V
Response from Pablo C, General Manager at Four Points by Sheraton HavanaResponded 12 March 2018

Thank you very much for your feedback, we share your comments with our chef to make sure that we can offer a much diverse selection. Regards,

Reviewed 28 February 2018

I work for the hotel business so I know how hard is to keep a hotel clean and up to date. The hotel is undergoing a renovation, and where is done it will be very nice. The staff is very nice and helpful. The AC...More

Thank erne900916
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 3 March 2018

Dear guest, thank you very much for your positive comment. We are pleased that your stay at our hotel has been to your liking. We appreciate all the recommendations and observations. We have a team that always listens and values ​​these possibilities of improvement We...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Shuttle Bus Service
Room Service
Free Parking
Breakfast included
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$124 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Havana
#6 Business Hotel in Havana
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$124 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Havana
#6 Business Hotel in Havana
Room types
Non-Smoking Rooms, Suites
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Traveller (127)
Room & Suite (70)
Pool & Beach (43)
Dining (38)
Amenities (60)
Business Centre & Event Rooms (2)
Questions & Answers
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selectedbrands
28 December 2017|
Answer
Response from CanadianIslandMan | Reviewed this property |
This question should be asked to the Hotel.
0
Votes
karrie S
1 November 2017|
AnswerShow all 8 answers
Response from pbarbatis | Reviewed this property |
Yes. The hotel provides you with cards with a code that has a specific time allotted to use the internet. Hope this helps.
0
Votes
sdhawkin
29 August 2017|
AnswerShow all 7 answers
Response from jutiapa33 | Reviewed this property |
Sorry about the untimely response. Hope you had a good visit!
0
Votes
Room Tips
"well dont go"
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"i was at 4017 and we slept like babies"
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"4035 overlooks pool, corner room 4038 overlooks city, which I like best."
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"ask for NON smoking top floor"
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