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Four Points by Sheraton Havana

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Room & Suite (82)

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Boasting elegant architecture and a unique merger of colonial charm and contemporary style, Four Points by Sheraton Havana welcomes you to enjoy a truly unforgettable experience. Located in the upscale Miramar district, our 5-star hotel in Havana, Cuba offers a quiet, tucked away destination just a short ride from Old Havana and the Havana International Airport. Whatever your reason for visiting Cuba's enchanting, seductive and energetic capital, our hotel offers a place where one can feel relaxed and secluded, yet close to all that Havana has to offer.
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Property amenities
Pool
Restaurant
Free parking
Fitness Centre with Gym / Workout Room
Spa
Breakfast Available
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Outdoor pool
Paid Internet
Paid Wifi
Wheelchair access
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Room features
Air conditioning
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208Reviews
377Photos
39Q+A
26Room tips
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Popular mentions
Bumped into a staff member in town completely accidentally and she told me to go buy cigars from someone as they were ‘workers’ of the factory and could sell them cheaply. She told me a 5 minute story about how staff are given a cigar as a present and families collect them to
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Response from jesus p, Director at Four Points by Sheraton Havana
Responded 1 week ago
Michael 160294 It is never pleasant to read such comments about our hotel, and our people but I do appreciate the feedback as it will help us improve what we do and how we do, in Marriott is always important how we do business and this is not the way. I am truly sorry that this was your experience while visit Habana and our Hotel. This said, I will be discussing your review with our team, I will be contacting you directly to request more information about your comments, in order to look for details and work in opportunities areas as you described. Again, I am sorry that your stay was not as good as it should have been. Jesus Jesus Perez Director Four Points by Sheraton Habana
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My friend went there for the pool. I supose to pick her up like we agreed before. Even though the pool was good and the price fair, the guy in the front door told my friend, as soon as she came out of the pool, that i called and said i won't make it. Of course he got a taxi for
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Response from jesus p, Director of Rooms at Four Points by Sheraton Havana
Responded 3 weeks ago
Dear eduardobatistapers My name is Jesus Perez, I am the Director for the Four Points by Sheraton Hotel Havana. First of all please received my deepest apologize for this inconvenience that happened during your visited to our hotel if you agree I would like to follow up with you directly by a private message to understand more in detail what really happened and avoid recurrence in the future to other guest. As you said our pool's amenities is good and with a fair price that we would like to be one of your option anytime you decide to visit. Jesus.
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We stayed 4 nights . .all suites were booked but the staff gave us 2 rooms with connection door to do their best for an upgrade The staff surprised us with a decorated birthday room and even a present for me they did a great job . Unfortunately do I have to mention the horrible
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Response from jesus p, Director of Rooms at Four Points by Sheraton Havana
Responded 3 weeks ago
Dear Alexander S Every day we got comments from TripAdvisor and others, Our Leadership team shared with the team, our reviews to basically call the attention to keep doing extraordinary services or call attention to get to the basic. Definitely as you described breakfast service do not meet any of your standard and unfortunately it goes from 5 to 3 your experience with us, it's moment to maintain the focused on customer service and details in kitchen. Alex Georgie on behalf of my team please accept my deepest apologize. However I am glad you were able to use our complementary service and our team surprise you in your birthdate and appreciate to celebrate your special day with us.
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People. We understood from the get go that going to Cuba was going to be an experience. I am a Marriott Platinum member, so I was expecting a bit more even though our expectations were lowered being in Cuba. We were promised an arrival gift and got nothing. We were promised
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Response from jesus p, Director of Rooms at Four Points by Sheraton Havana
Responded 26 Dec 2018
Dear TFMello It is never pleasant to read such negative comments about our hotel and coming from a member of our loyal family, we must need to evaluate precisely. As we are located outside the Old town, we provide complementary shuttle bus, during the day, try to never stop. . Nevertheless, it may be a time to check the operation and evaluate service. In another hand TFMello, currency exchange for dollars is set as .87 by local government that’s the only exchange rate USD$ to CUC other currency is set by Cuban central bank, it is not our intention to get advantage of guest amenities. Our leadership team after reading negative comments regarind our location we proceed to create a Restaurant guide to provide recommendation or suggestion to go to thoses places where sometimes can be the expensives or just far from the hotel. I am sorry to let you down and not cover your expectation on your trip, with recomendation from our staff, our intention is to provide tools, experience and guide you in your getaways and unfortunately in this time, we fall short. We will prepare more in those aspect to cover expectation.
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If you've been to Cuba, you know that you have to lower your expectations to that of a still mostly undeveloped country. That being said, the more 'upscale' hotels, like this one, can give you some of the comforts of home - in this case - a really nice bathroom and INTERNET!!
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Response from jesus p, Director of Rooms at Four Points by Sheraton Havana
Responded 18 Dec 2018
Roberta F We love you came back again to your home away from home, My name is Jesus and next time I will love to appreciate your loyalty in your next stayed. as we are not very close to old town, we care about that and we are some of small hotels in Miramar that offer complementary service in additional I must said you are a very good negotiator taxi normally charge a minimum of 15 CUC but you made a good deal for 10!!! Hopefully next time you visited you have the opportunity to stayed in one of our renovated room initially we are planning to have one by March. Again, thank you for sharing your experience and for making us your home away from home.
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12345617
Dear Mr. Jesus Perez, thank Your answer; but I was asking about the email address of You and/ or the hotel. I already sent also email to an address wich I had, additionally to Mr. Gilles, but didn‘t receive any answer :-( With best regards Rainer W
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Is there a shuttle bus to old town from the hotel?
Dear philipo61 Greeting From Havana, My name is Jesus, and I the Director of Rooms for the property, We do have a shuttle bus to Havana old town, its complementary and run at different times; 09:10hrs-10:25hrs-13:25hrs-18:25 also we offer transportation from Old Town to Hotel. Our hotel is located in Miramar very close from Vedado and 20 minutes from Havana Old Town more or less 10-15CUC if you like to take a taxi. Our property its closed to some bar and very good paladar (local restaurants and fusterlandia too) also it's convenience located closed to bus stop or local taxi if you rather experience or discover as local
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This question should be asked to the Hotel.
0 votes
Yes. The hotel provides you with cards with a code that has a specific time allotted to use the internet. Hope this helps.
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1234568
"Rooms that are high up facing the ocean do have a view of the ocean."
"quick elevators, large pool, great location in quiet neighborhood, free shuttle to old Havana 4-5 times per day, STAFF IS AMAZING"
"Whatever you want just ask for Massiel"
"Upper floors facing the ocean......"
"well dont go"
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PRICE RANGE
US$124 - US$225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quinta avenida habana hotel havana
FORMERLY KNOWN AS
Quinta Avenida Habana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
186
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