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All reviewscigar barmiramar districtbuffet breakfast offersthe pool looked nicefront desk staff was very helpfulnice notehand towelsclean hotellittle thingscome homeup to datepool area isthe air conditioningcomfortable bedsroom safecab rideother hotels
The hotel room stank, there were mildew stains on the blackout curtain, some of the bathroom tiles were ruined and the whole conditions of the hotel were not good. I asked for a third bed and the matress padding on the side was spoiled and...More
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 5 days ago
We regret that you had problems during your stay at our hotel. First of all, apologize for the inconvenience with the internet. We will let the reception team know your opinions. We are in a process of reforms in the rooms that will...More
We stayed in this hotel for 5 nights, the rooms are clean and nice,
The pool area was nice and not crowded
Ww thought there is internet in hotel but when we checked in they told us our room is not included with internet and...More
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 2 weeks ago
Dear guest. We appreciate all the recommendations and observations. We have a team that always listens and values these possibilities of improvement.
The hotel is placed in the embassy areas, nice and bright .
the breakfast experience is essencial but with a good variety and quality of food.
Room are very spacious and a balcony , make you feel even more confortable and free.
Unfortunately, even if...More
Response from Pablo C, General Manager at Four Points by Sheraton HavanaResponded 4 weeks ago
We spend 2 nights at this location in October. The grounds were what I would expect of a Sheraton, clean, modern rooms, very nice pool. There was a bar poolside that was closed and empty. Lucky for us we had brought drinks and snacks with...More
Thank Connie V
Response from Pablo C, General Manager at Four Points by Sheraton HavanaResponded 12 March 2018
Thank you very much for your feedback, we share your comments with our chef to make sure that we can offer a much diverse selection.
I work for the hotel business so I know how hard is to keep a hotel clean and up to date. The hotel is undergoing a renovation, and where is done it will be very nice. The staff is very nice and helpful. The AC...More
Response from José Francisco C, Gerente at Four Points by Sheraton HavanaResponded 3 March 2018
Dear guest, thank you very much for your positive comment. We are pleased that your stay at our hotel has been to your liking.
We appreciate all the recommendations and observations. We have a team that always listens and values these possibilities of improvement