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Melia Habana

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Traveller (3188)
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Panoramas (14)
Room & Suite (1103)

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About

#21 of 222 hotels in Havana
Location
Cleanliness
Service
Value
Located in Miramar, overlooking the sea, 20 minutes from airport, 5 minutes from Havana Convention Center. 397 rooms, 4 suites, 12 Junior Suites, 98 Royal Service, sea view with balcony, Full bathroom, Air conditioning, Satellite TV, Safe, Minibar, 220 volts. Restaurants: Italian, Oriental Fusion, Grill, cafeteria and Buffets, 5 bars, Swimming pools with children's area, Babysitting service. Sauna, GYM, Massage, WI-FI Internet in all the hotel, Meeting facilities. Live Music. Free shuttle to old Havana.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Children's television networks
Kids pool
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Swimup bar
Poolside bar
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Full body massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Bay View
Languages Spoken
English, French, Spanish, Italian
4,405Reviews207Q+A100Room tips

Reviews
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Discerning traveller wrote a review Yesterday
high wycombe87 contributions16 helpful votes
Very disappointing, this is NOT a 5* hotel. Rooms, although big, are dated especially the bathroom. Towels are almost threadbare, and as the bathroom extractor fan did not work there was no chance they would dry between uses, it also took four days before the toilet was cleaned! The concrete on the balcony wall was crumbling, exposing rusty iron reinforcement and a plethora of rubbish. The room had a coffee machine with one cup of coffee each per day, no kettle or tea bags. Only shampoo, soap and shower gel were provided, no moisturiser, cotton wool etc that you normally get in a good hotel. The public areas appear much better, presumably they have been recently renovated, but from the pool area the block of rooms is somewhat reminiscent of a 1970's multi-storey car park. The pool area was nice but again, threadbare towels, and only one per person. Food was variable; the Japanese and Italian restaurants served good quality meals, but on two occasions we waited over an hour for our food in the Italian restaurant. The 'street food' area could have been good apart from the disgusting quality of the food on offer. In the daytime, the pool bar served a small selection of food but again the wait was over an hour. We did venture out of the hotel to see if there was anywhere else to eat but did not find anywhere. Another mystery was the choice of drinks in the bars; we were continually told there was only white wine available despite seeing several bottles of red behind the bar, and red wine on offer in the Italian and Japanese restaurants! On the plus side, there was a free shuttle bus into Havana, a 30 minute drive away. We booked a couple of trips, one by taxi, the other with a 'friend of a friend' of one of the hotel staff - this car had no seat belts in the back, although the driver was friendly and could speak English. Changing money was an experience; using cards for payment was impossible, everyone wanted cash. We had US dollars; when we tried to change them one of the hotel staff invited us into a back room and offered us twice the official rate! The trips had to be paid for in dollars. I would not recommend this hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Take lots of cash and don't expect a 5 star experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helen E wrote a review 1 Mar
Belgium159 contributions27 helpful votes
Always travel and stay in Melia hotels around the world and stay in The Level. This time very disappointed. The level lounge too cold to sit and have breakfast so we ate in the main restaurant. So much choice for food but all the hot food was cold. Staff in The Level very friendly. Ate in the sushi restaurant and was over charged. Upon check out some one had charged drinks to our room so final bill had to be amended after looking through all receipts to prove it was not us. Pool area really nice except for the building works and noise.
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Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jason F wrote a review Feb 2024
Worldwide1 contribution
We had an amazing experience. Check in was easy. Everything about the hotel was exceptional. It was clean and roomy with excellent service in where we had breakfast. Food was good. Service provided by Rossmary (in The Level Reception), and Idiuris (in The Level private dining room) was attentive and efficient. They made our stay the very best. Thanks, ladies. It was our pleasure to meet you both. We will be back to enjoy more beautiful sunsets from the balcony.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Huge pool. Beautiful sunsets.
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Aydın E wrote a review Feb 2024
Istanbul, Türkiye1 contribution
Melia Habana was great! The staff is so friendly, specially Hansel at the plaza center helped us a lot. The room was comfortable and clean. The only regret is that I could not stay longer! Overall, I HIGHLY recommend a stay here. It is one of my favorite hotels I have ever stayed in!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alina A wrote a review Jan 2024
Bucharest, Romania2 contributions
+1
I stayed in this hotel for 3 nights and I enjoy it very much. The room were cleaned and the cleanig lady even left us a note saying welcome to us, the food was good and also all the people from the hotel were very nice to everybody. I recomend this hotel and if I will come back to Havana I will definitelly stay here.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mcgill73 wrote a review Jan 2024
Radlett, United Kingdom92 contributions94 helpful votes
Stayed here for three nights in total at the start and end of a 10-day visit to Cuba. Having flown into Havana Airport we got a taxi and within 30 minutes were at the hotel. We arrived at the airport around 9:30pm and check-in was pretty quick We were also offered a complimentary arrival drink which was much appreciated. On arrival we were also given unique Wi-Fi log-in codes for the duration of our stay, and this generally worked well throughout the hotel (though on occasions we had to log back in as the connection dropped). First thing to say about the room was that it was enormous- what would usually be the space for a suite in other hotels was used for standard rooms here. The room’s décor was slightly dated but it was clean and functional. It had two large double beds, good storage space, a safe and fridge and a good quality TV with a wide range of international channels. There was also a large balcony with a table and two chairs, and though our view wasn’t great we made use of it a few times. (One thing to note- the hotel warns you not to shut the balcony door if you are outside as you then lock yourself out). The bathroom was again a good size and in smart condition. However it was very dated and its salmon pink colour made it look like something out of the 1980s. (Though on our second visit we stayed in a room with a modernised bathroom). On the night we arrived we were a bit hungry and made use of the 24 hour snack bar in the basement of the hotel. There is also an Italian restaurant which we used on our second night, and were generally pleased with it (though service was a bit slow). We had breakfast each day in the buffet restaurant and were pretty pleased with the choice and quality on offer, though the filter coffee served was quite weak and some of the fruit juices were obviously from concentrate. The hotel opened in 1998 and is starting to show its age- during both stays a number of the elevators were out of order. Though the hotel is located next to the sea, there is no beach. There is a large pool area with a number of sun loungers and a bar serving a range of drinks. We only made brief use of the pool during our stay, and were rather disappointed with the large amount of shade area caused by the design of the building. Don’t come here if you are looking to get a suntan! During both stays a number of the hotel elevators were out of order, and seemed in need of a proper repair. The hotel is located in a business district, and directly across the road there are a number of office blocks. This area contains a number of airline offices (they uniquely appear to have survived in Cuba) and a range of shops, though as with everywhere on the island their offerings were quite limited. Next to the hotel is the Galeria Comercial Comodoro, which is a small mall and where we found a shop with a good rum collection. The centre of Havana is about 30 minutes away, and the hotel arranges a free shuttle bus for guests which runs about 5 times daily each way. Bookings have to be made with the hotel concierge who will issue a ticket, and this has to be shown to the driver when boarding. Drop-off and pick-up is at the Parque Martires, which is close to all the main attractions. Be prepared for a large number of people waiting to sell you excursions when you are dropped off, but we politely said no and weren’t bothered after this. On our last night at the hotel we had booked tickets to see the famous Club Tropicana show, and asked the hotel to book us a taxi. Rather than the concierge arranging for the next available car to collect us, he instead called a friend who shortly arrived to pick us up. His car was falling to bits and we weren’t confident we would reach our destination in one piece, but did eventually get there. We found the Melia Habana a great place to stay at the beginning and end of our trip to Cuba and would recommend when visiting Havana. Hotel standards in the country aren’t up to what you would expect in other parts of the Caribbean, but this is one of the better places to stay.
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Date of stay: November 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Oliver H wrote a review Dec 2023
1 contribution
We primarily booked this hotel because of the large pool which Melia Habana uses heavily to promote itself. However, after we had completed all check-in procedures, we were told that the pool was not working. We told the lady at the reception that we would have appreciate if they could have told us BEFORE the completion of our check-in so that we could decide whether it would be a dealbreaker or not, but the lady did not seem to care about our concerns. She also did not want to compensate us in any way (e.g., room upgrade, discounts, vouchers, late check-out etc.) for the lack of a fully functioning pool. Not a great start. After discussing with the lady at the reception about the lack of a fully functioning pool, we were escorted to our room on the second floor. The room had a nice view, but you could clearly tell that the room (and hotel in general) was quite old as most of the furniture and wooden finishes were quite worn out. Further, the airconditioning was not working properly, as the temperature could not be kept constant. Instead, our room was either freezing cold (if the airconditioning was turned on), or extremely warm (if the airconditioning was switched off). There was no middle ground. We also never managed to find out how to turn on and off the lights on the balcony, as the lights seemed to have a mind of their own. On the morning of day 2, we all started to notice an incredibly strong smell of acetone/nail polish remover coming from our bathroom. We told the reception about the smell, and the lady from the reception sent someone from the cleaning staff to clean our bathroom. We told the lady that cleaning the bathroom would be pointless, as the smell nothing to do with cleanliness. However, the lady at the reception did not listen and insisted that the bathroom just needed to be cleaned. As the cleaning took place, one of the framed pictures above one of the three beds suddenly fell down. Luckily, no one was sitting in the bed at that time, but since the picture was extremely heavy, it could have ended very miserably. We told the lady at the reception about the picture, and she sent someone to put it back up on the wall. The picture was put back up on the wall, but it was not reinforced, so it was still wobbly and we were uncomfortable sleeping with such a heavy picture above our heads. We told the lady at the reception about our concerns about the picture, but she insisted that we had nothing to worry about - which was quite a quite absurd statement as the picture had fallen down just moments ago... Needless to say, we chose to take the picture down ourselves. Anyway, the bathroom was cleaned, and - as expected - the smell persisted. We told the lady at the reception, who went to our room to identify the issue. When she got to our room and smelled the bathroom, she told us that the smell was likely caused by the toxic fumes (yes, that's what she said) from the paint that was used to paint the walls downstairs. She offered us a new room, but it took them a couple of hours to relocate us, and they did not offer to help us with our luggage etc. Also, we did not get anything resembling an apology or compensation for being put in a room with toxic paint fumes for half a day. Completely unacceptable. In terms of our overall impression of the hotel, the food is very bland, and most of the staff look miserable and joyless (the security guards - or whatever they are - that are spread across the hotel are almost scary looking). Half the elevators do not work properly, as they cannot go all the way to the lowest floor (basement). The hotel is generally quite worn out and definitely not a 5-star hotel by western standards (would likely be a 3 star hotel). My family is fully aware that things do not always go as planned (smelly bathroom, pool not working, picture falling down), but what's most concerning about our stay is the way the problems were handled by the staff. Completely unacceptable and absolutely cannot recommend Melia Habana.
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Date of stay: December 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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22MikeG22 wrote a review Dec 2023
Trebry, France1 contribution
The hotel offered and delivered everything that we could wish for. The staff were lovely, efficient & helpful. The location was unbelievable, the facilities were excellent. The pool area was amazing with lots of relaxing areas and wonderful seating areas. The food was great and overall it was a fabulous holiday!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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katandsimon wrote a review Nov 2023
London3 contributions
Humberto and the other staff members were very welcoming, professional, and knowledgeable. The service was friendly, quick and accurate, and the food was fresh and tasty. This was a very pleasant evening meal experience in Havana. THANK YOU !!
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Albert wrote a review Nov 2023
Cuba2 contributions
Excellent experience. If you come you must try the Japanese restaurant. Best sushi in town, specially the Habana sushi and also the cheesecake. We were attended by Massiel and Humberto they were very thoughtful and gave us a great service!!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
melia habana hotel havana, melia hotel habana, melia hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
397
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MELIA HABANA - Updated 2024 Reviews (Havana, Cuba)

Frequently Asked Questions about Melia Habana
Which popular attractions are close to Melia Habana?
Nearby attractions include Iglesia de Jesus de Miramar (0.2 miles), Acuario Nacional (0.6 miles), and Parque Triton (0.4 miles).
What are some of the property amenities at Melia Habana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Melia Habana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Habana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Melia Habana?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Melia Habana?
Conveniently located restaurants include Sensacioones Restaurant, El Gelato, and Restaurante - Cafeteria Betty Boom.
Are there opportunities to exercise at Melia Habana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Melia Habana?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Habana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Habana?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Melia Habana?
Many travellers enjoy visiting Christopher Columbus Cemetery (Cemetario de Colon) (3.0 miles), Plaza De La Revolucion (3.8 miles), and Casa de la Amistad (3.4 miles).