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Saratoga Hotel

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Traveller (962)
Room & Suite (339)
Dining (165)
Overview
  • Excellent35%
  • Very good44%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“mezzanine bar”(99 reviews)
“rooftop pool”(209 reviews)
“patio room”(15 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,401)
Filter reviews
1,055 results
Traveller rating
374
438
152
66
25
Traveller type
Time of year
LanguageEnglish
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374
438
152
66
25
Show reviews that mention
All reviewsmezzanine barrooftop poolpatio roomjunior suitefree wificapitol buildingold havanabeautiful hotelother hotelscigar factoryseparate showerour honeymoonnoisy at nightinternational standardsbreakfast buffetcuban hotelsel floridita
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1 - 5 of 1,055 reviews
Reviewed today via mobile

Not too sure where to start here. We stayed here for one night after a lovely stay in Cayo santa Maria (melia all inclusive). We were greeted by quite rude staff at the reception. No one told us about the breakfast time nor spoke to...More

Thank Kunal P
Reviewed 2 weeks ago

Our rooms were a little old but that is what I expected in Havana.....The only meal I ate in the hotel was the breakfast in the lobby restaurant, it wasn't great, but I don't think there was a better option in Havana at the time...More

2  Thank Carol I
Response from SARATOGA H, Public Relations Manager at Saratoga HotelResponded 2 weeks ago

Dear Carol I, We appreciate your opinion about our hotel, since your words encourages us to continue raising the quality of our services. We hope you visit us soon and your experience be better to that already lived here. Thank you for reviewing us on...More

Reviewed 11 June 2018 via mobile

First of all this bar is absolutely gorgeous! Saratoga is located right in the center of Havana so it makes it very easy to get around! The roof top pool and bar is great! Wonderful views of the city up there! The staff was very...More

Thank Jenny S
Response from SARATOGA H, Director de Relaciones Públicas at Saratoga HotelResponded 5 weeks ago

Dear Jenny S, We thank you for taking your time to write this valuable and helpful review. We're pleased to know that you enjoyed our bar and also appreciated the service from our staff. Your opinion is very important for us and thank you again...More

Reviewed 21 May 2018 via mobile

excellent service and facilities, great location. staff is very friendly and great roof top pool. keep in mind that this is cuba and some days some of the food on menu not available. overall great hotel for long weekend getawaysMore

1  Thank mw74590
Response from SARATOGA H, Public Relations Manager at Saratoga HotelResponded 22 May 2018

Dear mw74590, Thank you for taking time to share your experience with us trought this review. It is a great pleasure to know that you enjoyed everything from the excellent service,friendly staff, to the rooftop swimming pool and central location. Thank you once again and...More

Reviewed 16 May 2018

Our stay was riddled with terrible experiences. To start, the customer service was laughable, many people were rude when we asked basic questions or for recommendations. The room was noisy and mediocre at best. Neither the AC nor the bathroom worked properly, however they claimed...More

3  Thank ChadORE36
Response from SARATOGA H, Gerente at Saratoga HotelResponded 24 May 2018

Dear ChadORE36, We appreciate that you have taken part of your time to share your experience after your recent stay at our hotel. Although it’s strange what you tell us, know that it’s an encouragement for our team members to learn from comments like this,...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$252 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Havana
#6 Luxury Hotel in Havana
#9 Business Hotel in Havana
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$252 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Havana
#6 Luxury Hotel in Havana
#9 Business Hotel in Havana
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (962)
Room & Suite (339)
Dining (165)
Pool & Beach (116)
Amenities (41)
Family and Play Areas (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Savila89
30 November 2017|
AnswerShow all 4 answers
Response from Argy39 | Reviewed this property |
I don’t believe so.
0
Votes
Carolyn C
20 October 2017|
AnswerShow all 2 answers
Response from juliets837 | Reviewed this property |
I have a photo I can send you if you want. I don't know the story behind the mural but it appears to be a magician or mythical figure conjuring up a surreal animal, all against a starlit background.
0
Votes
Room Tips
"Non Smoking rooms are on the 7th floor"
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"choose a room on the side street, not the front ones"
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"Don't expect a view, many don't have them."
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"Dont' have 301 or 303 = both rooms 'damp' and rubbish view. Great bathroom though! and good beds."
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