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Not too sure where to start here.
We stayed here for one night after a lovely stay in Cayo santa Maria (melia all inclusive). We were greeted by quite rude staff at the reception. No one told us about the breakfast time nor spoke to...More
Our rooms were a little old but that is what I expected in Havana.....The only meal I ate in the hotel was the breakfast in the lobby restaurant, it wasn't great, but I don't think there was a better option in Havana at the time...More
2 Thank Carol I
Response from SARATOGA H, Public Relations Manager at Saratoga HotelResponded 2 weeks ago
Dear Carol I,
We appreciate your opinion about our hotel, since your words encourages us to continue raising the quality of our services. We hope you visit us soon and your experience be better to that already lived here. Thank you for reviewing us on...More
First of all this bar is absolutely gorgeous! Saratoga is located right in the center of Havana so it makes it very easy to get around! The roof top pool and bar is great! Wonderful views of the city up there! The staff was very...More
Thank Jenny S
Response from SARATOGA H, Director de Relaciones Públicas at Saratoga HotelResponded 5 weeks ago
Dear Jenny S,
We thank you for taking your time to write this valuable and helpful review. We're pleased to know that you enjoyed our bar and also appreciated the service from our staff. Your opinion is very important for us and thank you again...More
excellent service and facilities, great location. staff is very friendly and great roof top pool. keep in mind that this is cuba and some days some of the food on menu not available. overall great hotel for long weekend getawaysMore
1 Thank mw74590
Response from SARATOGA H, Public Relations Manager at Saratoga HotelResponded 22 May 2018
Thank you for taking time to share your experience with us trought this review.
It is a great pleasure to know that you enjoyed everything from the excellent service,friendly staff, to the rooftop swimming pool and central location.
Thank you once again and...More
Our stay was riddled with terrible experiences. To start, the customer service was laughable, many people were rude when we asked basic questions or for recommendations. The room was noisy and mediocre at best. Neither the AC nor the bathroom worked properly, however they claimed...More
3 Thank ChadORE36
Response from SARATOGA H, Gerente at Saratoga HotelResponded 24 May 2018
We appreciate that you have taken part of your time to share your experience after your recent stay at our hotel.
Although it’s strange what you tell us, know that it’s an encouragement for our team members to learn from comments like this,...More