We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Palacio O'Farrill

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Havana
Check In Check Out
Show Prices
Management photos
Hotel Palacio O\\
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

422 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 145: English reviews
Woodinville, Washington
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 1 week ago

We stayed in this hotel for 3 nights in October. I spent quite a bit of time trying to find a place to stay in Havana and didn’t have much luck. This room opened up about a week before we left. The hotel is in Old Havana (Habana Vieja) and we would never have found it without help! It is... More 

Helpful?
Thank bookbat1
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I have never written a negative review, but I honestly feel that it is my obligation to warn other travellers about this hotel. I have travelled in North America (Canada and the US), South America, India, China, Mexico, Europe. I've staying in good hotels and less than good hotels, but I can say that I've never, ever, stayed in a... More 

Helpful?
1 Thank balanced1
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Roma
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 October 2016

Great hotel in Havana, has large rooms and clean, the staff is friendly and professional. Breakfast is plentiful for both salty and for the sweet. The hotel is located in Old Havana, a characteristic area full of bars and restaurants.

Helpful?
Thank emanuele_petrone
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 October 2016

The architecture of the main part of the hotel is amazing. You feel like you are stepping back in time. Really beautiful. The staff for the most part were great except on woman on the front desk who was very grumpy. Not unusual in Cuba though from hotel staff. The room we came to refer to as our "Cell" It... More 

Helpful?
1 Thank JImbootAU
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2016

By Cuba standards this hotel was nice and I would revisit this place for the price! The staff was friendly, but spoke mostly only Spanish. They were awkward about helping us with certain things (ex: we asked about our AC not working one night and the response was "Well, there are no more rooms"...we were not asking to change rooms... More 

Helpful?
Thank Elisabeth U
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Desenzano Del Garda, Italy
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 September 2016

A very beautiful hotel with spacious rooms in a great location (200 m from La boteguita del medio and 5 minutes walk from the city centre). The patio is amazing: romantic and refreshing. Typical Cuban! But ... also typical Cuban is the decay: the glass roof of the patio leaks when it rains, the water enters the room through the... More 

Helpful?
Thank Doina L
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Bettembourg, Luxembourg
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2016

Charming building, very good location for Old Havana Friendly staff. But: Whole place requires : more maintenance and repair in the rooms, more choice at Breakfast. We only had the breakfast in the hotel.

Helpful?
Thank JasonLux2013
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Adelaide, Australia
Level Contributor
224 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 August 2016

We were bumped to this Hotel from our first choice - Hotel Rachel,booked 6 months prior (this is a common Cuban practice). So disappointment was always going to be a factor for us. Supposedly according to the government agency that bumped us they are of the same standard - which is not true. That being said it is a charming,... More 

Helpful?
1 Thank WOJD64
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

perigueux
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2016

Very nice old building, nice sitting area with glass roof. Rooms are basic but clean and beds were quite comfy. Unfortunately we had 2 nights with problems with the air conditioning and it was 93 degrees, opened the windows but no mosquito nets, very noisy in the building opposite but not much choice of noise or sitting in a sauna.... More 

Helpful?
Thank jacquifrance
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

Santiago de Chile
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2016

Just back from a full week there. I had booked on-line via the Cuban Tourist Agency (which obviously subcontracts this service in Spain.) So check-in took no more than five minutes, zero wait, zero delay. Upon making my reservations I had requested an external view room since this was a photo trip. They had ready for me room 201. Done.... More 

Helpful?
Thank JDLSantiagodeChile
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

253 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (246)
Viewed
Family/Play Areas (4)
Viewed
View from Room (16)
Viewed
Room/Suite (54)
Viewed
Hotel & Grounds (46)
Viewed
Bathroom (13)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
Dining (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Havana
0.0 mi away
Colombus Hotel
Colombus Hotel
#7 of 7 in Oyster Pond
22 reviews
0.0 mi away
Sol Hotel
Sol Hotel
#5 of 7 in Oyster Pond
169 reviews
0.0 mi away
Royal Palms
Royal Palms
#1 of 3 in South Hill
55 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Hodelpa Garden Suites
Hodelpa Garden Suites
#2 of 11 in Juan Dolio
158 reviews
0.0 mi away
Hotel Villa Lodge 4 Epices
Hotel Villa Lodge 4 Epices
#5 of 7 in Grand Cul-de-Sac
43 reviews
0.0 mi away
A Peace of Paradise
A Peace of Paradise
#1 of 1 in Praslin Quarter
34 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about Hotel Palacio O'Farrill

Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: £136 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana
Hotel Style:
#23 Luxury Hotel in Havana
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Palacio O'Farrill staff and other travellers.
7 questions
Ask a question
Questions? Get answers from Hotel Palacio O'Farrill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“third floor was quiet, second floor had larger suites”
 of 5 bubbles 192elisabethu, 23 Sep 2016 | Read review
“the 3rd floor rooms are supposed to be the best”
 of 5 bubbles D0inaL, 6 Sep 2016 | Read review
“Our room faced the street entrance but the noise levels were fairly low”
 of 5 bubbles WOJD64, 15 Aug 2016 | Read review
“Second floor rooms with street view are good, not noisy, and fun.”
 of 5 bubbles JDLSantiagodeChile, 6 Jul 2016 | Read review
“3rd floor away from the street noise”
 of 5 bubbles WJFHants, 10 Mar 2016 | Read review
5 of 5