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We stayed in Camaguey for 6 hours to move on to Baracoa. We thought to stay a couple of hours to drop our luggage and eat in de restaurant.
We asked at the reception but it was not possible to drop the luggage.
Management response:Responded 27 July 2018
We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing our hotel for your holiday. We regret if your stay with us was not up to your expectations due to the...More
The Gran Hotel was recently bought by Melia Hotels. Our stay was incredible from check-in to check-out. The Gran Hotel is on a pedestrian-only street full of shops and restaurants. We were met at the corner a block away by the porter who retrieved our...More
Management response:Responded 23 April 2018
WOW 5 star!!! Thank you for your great review!
We would like to thank you for spending a bit of your time giving us your feedback about your experience during your stay.
We are thrilled by your amazing feedback about our staff, and...More
Right in the heart of the city. Many people want what they have at home, as far as modern amenities. I choose to experience the charm of whatever country I'm in a clean room and shower. Hotel was small, with a small lobby, There was...More
Thank Rosemarie R
Management response:Responded 3 July 2018
Dear Rosemarie R,
Thank you so much for the 4 Star Review. We would like to thank you for spending a bit of your time giving us your feedback about your experience during your stay.
We are thrilled by your amazing feedback about our staff,...More
in the only pedestrians street - NO car allowed never , only shops / stores some are definitely closed ...... almost no restaurant on that street , or on upper floors ....... but location right in center of city
they advertise their roof terrasse OK...More
Thank Patrick c
Management response:Responded 22 June 2018
Dear Patrick c,
Thank you for sharing your comments with us through TripAdvisor and for choosing our hotel for your holiday.
We truly regret if some aspects of your experience did not meet your expectations, and if the situations you described with the check-in service...More
Spent one night here by default because our Saga tour group had a sudden change of plan because our scheduled flight from Holguin was cancelled resulting from the tragic air crash a couple of days earlier. Fortunately the hotel was able to accommodate 33 weary...More
Management response:Responded 11 June 2018
Thank you for the 5 stars review! We would like to express our gratitude for dedicating part of your time in giving us your opinion about our hotel services.
We thank you for your positive comments about our STAFF and hotel. It is...More
Gran Hotel by Meliá Hotels International Located in the heart of the Historic Centre of the city of Camagüey, the Gran Hotel offers a wonderful opportunity to explore the unique history of this …Morebeautiful colonial city in the centre of the eastern part of Cuba, declared a World Heritage Site in 2010. The variety and comfort of its rooms, set around a charming inner courtyard, make it an ideal option for circuits, cultural and heritage tourism, as well as romantic escapes. The hotel also has a pool for adults and children, as well as a small function room with capacity for 50 people. The “Salón Caribe” buffet restaurant, on the top floor, offers a varied menu based on international and local dishes, accompanied by stunning views of the city. The hotel also has four bars and a café, serving guests at different times of the day. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Dont remember seeing one in the room. For what i see you are planning to go to Cuba, take one hair dryer with you.Take also meds l( advil, imodium, alkazeltser, etc.) You may find others Hotel along your way in Cuba without... More
Dont remember seeing one in the room. For what i see you are planning to go to Cuba, take one hair dryer with you.Take also meds l( advil, imodium, alkazeltser, etc.) You may find others Hotel along your way in Cuba without hair dryer. When you are done with your trip, give it to someone, they will appreciate it.For the Gran Hotel good luck there. Go to the roof you can see the city from upthere.As an advice carry an extra towel just in case. Even dough the hotel has towels, I am still waiting for them to bring me an extra one.LOL