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Grand Memories Varadero

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1,476 Reviews from our TripAdvisor Community

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Showing 951: English reviews
Whitby, Canada
Reviewed 2 days ago NEW

I stayed at Grand Memories Varadero during my first trip to Cuba. I visited 8 different hotels and found that this one was pretty good in comparison. The buffet food was not incredible but it wasn't horrible either, as I have heard about Cuban properties. The staff was absolutely some of the best resort staff, they were so welcoming and...

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Helpful?
1Thank MelissaTA
General M, Director General at Grand Memories Varadero, responded to this review

Dear Melissa, Thank you very much for providing your feedback after your recent stay. We appreciate a lot your comments regarding the staff. We also take note of your suggestions as for sure will help us to improve our hotel. We hope we could welcome you again soon in the near future, Warm regards, General Manager.

Salt Spring Island, Canada
Reviewed 3 days ago NEW

Sorry guys and gals from GMV...... BUT the place is a dump... "We" have been going for years...to Cuba, and to Varadero... 100x to CUBA.....!!!! Grand Memories has not had a face lift in a hundred years... Tired, worn, and worst of all, the staff dont care about you and your stay.. Filthy rooms that require a major cleaning... There...

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Thank RollyRules
Ottawa, Canada
Reviewed 4 days ago NEW

Save more time and money, avoid Cuba. Our family were in Sanctuary Grand Memories Diamond Club this December for one week. The resorts in Cuba have learned nothing in the last 20 years. As in 1992, the food was terrible and the service was worse. Seek clean towels or bottled water every day. Good Luck! Two of our party were...

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Helpful?
1Thank Krista B
Essex
Reviewed 4 days ago NEWvia mobile

I will start by mentioning the good things about the hotel - Rigo and Marilene in the diamond club section of the buffet are second to none - helpful and attentive and a credit to the hotel. The grounds are beautiful and very well kept with gardeners working very hard to keep them that way. Now for the bad -...

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Helpful?
Thank lindono
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to read that your experience at our hotel haven't met your expectations regarding the room and the food. Your comments will be carefully analyzed by all the departments involved in order to make the required adjustments. We hope you could give us a second chance in the near future, Warm regards, General Manager.

London, United Kingdom
Reviewed 4 days ago NEW

Stayed here for 2 weeks in August 2016 with my family which included 3 young children under 11. The staff were welcoming and tried to please but there were too many niggling things that got in the way from the bacon at breakfast looking like charcoal and food either over cooked or badly under cooked. However, by the end of...

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Helpful?
Thank Bet M
General M, Director General at Grand Memories Varadero, responded to this review

Dear Bet, Thank you very much for sharing your experience at our hotel. We are very sad to read the issue you experienced with the frogs in your room and we apologize for the inconveniences that may have caused. We take note of all your comments and suggestions that for sure, we are going to share with the management staff...

Orpington
Reviewed 4 days ago NEW

Ignore the negative reviews on this amazing hotel! We were met at the airport by the reception staff and given our room keys there so no delay once we arrived at the hotel. All Thomson guests were allocated rooms in blocks 23 and 24 nearest the beach. These I believe are the superior rooms. After reading negative reviews we were...

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Thank Buster2Orpington
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for sharing such a positive feedback after your stay at Grand Memories Varadero. We appreciate a lot your comments regarding your room and its comfort as well as the professional service provided for our staff. It would be a pleasure for us to welcome you again soon at your home far away from home in Varadero,...

A TripAdvisor Member
Level Contributor
6 reviews
1 helpful vote
Reviewed 6 days ago NEWvia mobile

Although our expectations for a resort in Cuba were low to begin with (we had read several reviews about multiple properties all saying the same thing - not to expect much), we were still pretty shocked at just how LOW our standards had to be. The rooms were pretty standard and clean, but the cleaning staff forgot to replenish our...

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Helpful?
1Thank A TripAdvisor Member
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to see that we couldn't meet your expectations regarding the food. We take note of all your suggestions regarding the problems of your room. Your comments are very helpful as they help us to improve the quality of our service. We hope we could welcome you again soon in the near future, Regards, General...

Hamilton, Canada
Reviewed 6 days ago NEW

The people of Cuba are beautiful. The hotel room was kept very clean and the staff were great. My wife and I both got chest infections from the air conditioning system. There was mold and mildew in the system. Once you left your room you had to take toilet paper with you as a lot of the times there was...

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3Thank Robert R
Toronto, Canada
Reviewed 1 week ago

The beach was beautiful but the hotel was definately below standard which was a shame. Not sure how it was 4.5 stars We could have dealt with the suspect food, however the rooms were dirty, bedding had hair in the sheets, some had blood stains and towels were always worn and stained, ....yuk!!!! the bathroom was a disaster we wore...

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2Thank jujo50
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to read your comments after your recent stay at our hotel. We regret the issues mentioned regarding the cleanliness of your room. We are going to pass your concerns to the housekeeping department in order to make the necessary adjustments. We hope you could give us a second chance in the future to change...

Toronto, Canada
Reviewed 1 week ago

For Cuba standards, the hotel is pretty good. Rooms were neat and clean, staff was friendly, had a nice view from the balcony, even the air conditioner was working. Nice swimming pools with bars and a short walk to the beautiful beach. Wasn't impressed by the food at all, but I feel that is a personal choice. Overall, I'd recommend...

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1Thank Sunil910
General M, Director General at Grand Memories Varadero, responded to this review

Dear Sunil, Thank you very much for your positive review. We are very happy to achieve that you have had a nice stay and you enjoyed the facilities of the hotel and the room. We especially appreciate your opinion regarding our staff. On the other hand, we take note of your impressions regarding the food that we will share with...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: £104 - £258 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Hotel Style:
#5 Spa Hotel in Varadero
#24 Top resorts Hotel in Varadero
#26 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Grand Memories Varadero staff and other travellers.
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Questions? Get answers from Grand Memories Varadero staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a bungalow style on a large complex so can be a bit of a walk!”
 of 5 bubbles betm2013, 7 Dec 2016 | Read review
“Block 23 and 24 are nearest the beach but furthest from the lobby, buffet and theatre. Golf buggies are available if needed though.”
 of 5 bubbles Buster2Orpington, 7 Dec 2016 | Read review
“21 block close to main area”
 of 5 bubbles raj01, 2 Dec 2016 | Read review
“The adult only area was awesome.called the Santuary.”
 of 5 bubbles pondplace2015, 1 Dec 2016 | Read review
“Rooms 20 - 22 are close to the main pool.”
 of 5 bubbles 653jimmyt, 28 Nov 2016 | Read review
5 of 5