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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,189 Reviews from our TripAdvisor Community

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Showing 3,725: English reviews
Toronto, Canada
Reviewed yesterday NEW

I went there on december 1, right at the time of Castro's passing so unfortunately this might not be the most accurate review. All the music was off, the pool closed at 7, the swimup bar at 6, Really really early to be packing it in when i am on vacation. By 7 pm the lights were off and felt...

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Helpful?
Thank Raymateus
Liverpool, United Kingdom
Reviewed yesterday NEW

Do not go to this hotel it is terrible.First room on arrival was disgusting Broken Mirror,stained furniture,very dated.Room 2 not much better but after a long journey we accepted it.Food alway's cold,nothing was covered up,fly's all over the food on top of uncovered milk,fruit juice cereals etc etc.When entering the Bar sometimes we thought we were invisible as always last...

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Helpful?
Thank Ann K
London, United Kingdom
Reviewed yesterday NEW

We found this hotel situated in a good location, direct access onto the beach with excellent gardens. Room furniture and bathroom was old and needed to be updated. The lack of good internet access was a problem.

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Helpful?
Thank planvale
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

Spent a week for a family reunion at this resort. The pools, beach and ocean are beautiful. The staff are incredibly friendly as well. However, the food and accommodation are not to standard and I would not return due to those two reasons. Stained bed linens, ripped towels and birds eating from the outdoor buffet... just to point out a...

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Helpful?
1Thank J P
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client First of all I would like to thank you for choosing an IBEROSTAR Laguna Azul resort for your holiday. We are very sorry you have not enjoyed our gastronomic variety of Buffet and specialty restaurants, we have many positive comments about them both quality and variety. As IBEROSTAR always try our standards of service, quality, food to be...

Burnaby, Canada
Reviewed 6 days ago NEW

want to recognise some staff -- managers eduardo and polito,pavel and karlier in the cigar bar and antonio in the lobby bar--- the ladies were very helpful and accomodating the resort on the whole is mostly clean however the food needs some improvements

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Helpful?
1Thank uttamchauhan
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. We will extend to Eduardo, Hipolito, Pavel, Karlier and Antonio the congratulations on your part, for...

Reviewed 1 week ago NEWvia mobile

Our first trip to Cuba, we took our 3 20 something sons. We are so pleased we chose the ILA! Bell boy Yoel, provided a stellar 1st impression. Great guy and he suggested some tours that did not disappoint ! Our house keeper kept our room tidy and even folded the boys clothes, and left the most creative bedspread art...

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Helpful?
1Thank Tracy P
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to...

Ajax, Canada
Reviewed 1 week ago

Arrived during the evening so first impression was 'nice hotel'. Room is clean but not what we requested but they accommodated our request the next morning. The room overlooked the main pool (great view) and clean so overall impression was that it was nice so we were satisfied with that. The fridge was stocked and cleaned well daily. The waitress...

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Helpful?
Thank MSantos50
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, In the name of the staff we would like to thank you for choosing IBEROSTAR Hotels and Resorts for your holidays and for writing a comment on TripAdvisor about your experience at IBEROSTAR Laguna Azul. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud...

Niagara Falls, Canada
Reviewed 1 week ago

Yes the hotel could use some upgrades but the staff more than makes up for the shortcomings. Yoselin in the lobby made the most delicious cappucinos, The staff goes out of their way to remember what you drink. Top notch entertainment in the lobby every night especially the pianist....such talent. (Except for the last the last few days when they...

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Helpful?
1Thank 1957Wanderer22
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review and haven taken all your suggestions into consideration to make some improvements. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed...

Toronto, Canada
Reviewed 1 week ago

Last week I stayed in this hotel, the maintenance for this hotel is very very poor, furniture in the room are broken, air-conditioning is noise, beds are collapse, towels, bed sheets are full stain, it seems didn't wash at all. Pillows have bed smell. Dinning room for buffet are very dirty and full of flies. Dashes and bowl are duty.

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Helpful?
Thank francesykcheung
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, We would like to thank our clients for having chosen IBEROSTAR Laguna Azul for their holidays. Regarding the maintenance and cleaning problems they mention in the room and resort, we would like to state that our Management, Maintenance and Housekeeper Department are constantly working in areas to be improved. All our facilities follow a maintenance standard roll in...

Vancouver, Canada
Reviewed 1 week ago

stayed here for 2 weeks, paid an arm and a leg to be hungry the entire time! I only saw green porage, fried spam and spoiled fruit at the buffet, the a la carte restaurants were just as bad, at the end of my vacation I would of given my pinky finger for a Mcdonalds cheeseburger- I am a frequent...

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Helpful?
3Thank 131maria069
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, On behalf of the management and the entire staff of IBEROSTAR Laguna Azul, we appreciate that you had chosen our Hotel for their holidays . We welcome your comments, as they are a measuring tool to help us improve our services and we take to explain that although both the hotel management and all staff are working on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: £127 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#27 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
324 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“11103 on the ground level was right in front of swim up bar, ac worked, and the room was spotless. bed sucks though.”
 of 5 bubbles Raymateus, 7 Dec 2016 | Read review
“our room was near the lobby and was quiet and very convenient”
 of 5 bubbles uttamchauhan, 2 Dec 2016 | Read review
“3rd floor or higher, overlooking the main pool area would have the best views”
 of 5 bubbles MSantos50, 30 Nov 2016 | Read review
“the folks at Grand Memories Veradero had nice food- go there instead!”
 of 5 bubbles 131maria069, 28 Nov 2016 | Read review
“Building 12 is good. Third floor best.”
 of 5 bubbles 4luvtotravel, 22 Nov 2016 | Read review
5 of 5