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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,372 Reviews from our TripAdvisor Community

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Showing 3,812: English reviews
Pugwash, Canada
Reviewed yesterday NEW

I just returned from a wonderful week at this lovely resort, and wanted to share our experiences. Our room was spotlessly clean, and very welcoming, kept tidy by very kind staff who always included the little things that make a difference. The many pools were always clean, , lots of deck chairs, and very easy to choose between a noisy,...

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4Thank _jorgenhurst
Port Coquitlam, British Columbia, Canada
Reviewed 2 days ago NEW

I visited over the Christmas Holidays. My ocean view room was very nice, staff were friendly and helpful, I slept comfortable with the exception of some outside noise during the wee hours. Excursion staff were knowledgeable and helpful, spent a great day in Havana. The beach was clean and pretty, lots of lounges available in or out of the sun....

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3Thank Renee R
Reviewed 4 days ago NEWvia mobile

This was our first trip to Cuba and our first all inclusive. My wife and I are in our mid 60's. You hear a lot about the quality of food and accommodations in Cuba being substandard but we both found the food and accommodations very acceptable. There were a lot of activities both during the day and evening. We stayed...

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5Thank Art L
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, We appreciate your wonderful review about your recent stay with us. I shared your positive comments with our staff and they were so pleased to learn that we have exceeded your expectations. We hope to have the pleasure in hosting you on a future vacation to Varadero. Kind Regards, Online Reputation Manager

Montreal, Quebec
Reviewed 5 days ago NEW

Beautiful resort! The room was clean, modern, as was the bathroom. The pools were beautiful and clean and plenty of room for everyone to sit. There was great entertainment for all ages. The beach was outstanding. Overall an excellent trip except the FOOD! Good thing we were there for only 4 days or else we would of starved!

Review collected in partnership with Iberostar
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4Thank saramadysen
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact...

Toronto, Canada
Reviewed 5 days ago NEW

We stayed in an Ocean View Room and it was so worth the upgrade. Really quiet with a wonderful view of the water and the resort. The food at this resort was the best we have had in Cuba.(7th visit to Cuba) The service was friendly and efficient particularly in the main buffet. The food was fresh and plentiful. The...

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4Thank hipmeals
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,...

Canada
Reviewed 6 days ago NEW

So first of all, I'm not grumpy lol! But, no excuses. We all pay to get away for a week, two weeks, in the hope of sun and sand, and good times. Vacation. Many have saved good hard earned cash to be able to do this. What may be a cheap vacation to one person, may be the trip of...

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6Thank Martini042
Cold Lake
Reviewed 6 days ago NEW

Read all the reviews and thought maybe people were being too picky with the negatives. Soon learned that was not the case!! The beach was beautiful and it was always easy to find a chair in some shade. There were always chairs around the pool as well but harder to find some in the shade. No line ups at the...

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4Thank ddranchcm
regina
Reviewed 1 week ago via mobile

Reading some of the negative reviews made me nervous at times before our trip. We went as a group of 5 and really had no troubles at all. All 5 of us are not millionaires so really no of us are snobby negative review givers unless it is really bad. 3 of the 5 in our group were first time...

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14Thank finklemack
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

Reviewed 1 week ago via mobile

I have stayed at 8 resorts in the Caribbean and at 3 in cuba this is by far the worst resort we have been too. Check in showed us 3 rooms before we found 1 that didn't smell like mold that process took over 2 hours the room we took was pretty old and run down but unbelievably it was...

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1Thank Victor S
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, Thank you very much for choosing our IBEROSTAR Laguna Azul for your recent stay in Cuba. It is rewardin got see that you could enjoy our Japanese restaurant food and that you found your room suitable. On the other hand we are saddened to read that our food at other restaurants was not of your liking. We would...

London, Ontario
Reviewed 1 week ago

This is a beautiful property! We were very happy with the amenities, the staff were very helpful & friendly, it was clean, lots of activities & the beach was beautiful. We are very picky eaters so we became very bored of the food quickly, and the only complaint I'd have is that often the temperature of the food was barely...

Review collected in partnership with Iberostar
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3Thank Shelgos
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for your post on Trip Advisor. We appreciate your wonderful comments of IBEROSTAR Laguna Azul and are delighted that we have exceeded your expectations. We look forward to welcoming you back soon. Regards, Online Reputation Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: £121 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
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Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#27 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
413 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I really liked our room in building 15' on the back and very sunny all afternoon”
 of 5 bubbles _jorgenhurst, 18 Feb 2017 | Read review
“Ocean view is nice, with some obstruction from trees, etc.”
 of 5 bubbles ReneeR220, 17 Feb 2017 | Read review
“Ocean View”
 of 5 bubbles hipmeals, 14 Feb 2017 | Read review
“Do not take room on the bottom floor and not facing inside the resort. Check it out before accepting”
 of 5 bubbles wojciechl98, 7 Feb 2017 | Read review
“Email the resort as soon as possible to request you preference - i.e. upper/lower floor ; pool/ocean view ; queen/king bed ; etc. .”
 of 5 bubbles Blacker2008, 7 Feb 2017 | Read review
5 of 5