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Sheraton Santo Domingo Hotel

1,917 reviews
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Traveller (455)
Room & Suite (369)
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Overview
  • Excellent78%
  • Very good17%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“front desk”(140 reviews)
“club level”(23 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,917)Write a Review
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Show reviews that mention
All reviewsfront deskexcellent serviceclub levelspecial thanksgreat hotelbusiness triproom servicedominican republicbreakfast buffetocean viewcaribbean searestaurant staffi highly recommend this hotelpool arealobby barfitness centerthe entire staff
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1 - 5 of 1,059 reviews
Reviewed 4 days ago

Not recommended. Very inefficient, noisy, we had to move from our room to another for the noise of the lifts. The next room had the connection door to another room, so the neighbours were chasing with TV on, until very late at night, impossible to...More

Thank mercedes n
Response from Diana T, Guest Relations Manager at Sheraton Santo Domingo HotelResponded 3 days ago

Dear mercedes n, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for any inconvenient we may have caused you. We work hard to deliver memorable experiences to guests and...More

Reviewed 6 days ago via mobile

I made an error when booking this hotel on hotel.com. on the date. Immediately after receiving my confirmation on screen i realised my mistake and called hotel.com to correct my mistake. They said they couldn‘t do anything about my mistake because i booked a non...More

Thank Franz S
Response from Diana T, Guest Relations Manager at Sheraton Santo Domingo HotelResponded 3 days ago

Dear Franz S, Thank you for sharing your experience and for choosing Sheraton Santo Domingo during your visit to the city. We truly apologize for any inconvenient we may have caused you. At Sheraton Santo Domingo, one of our main commitments is to guarantee that...More

Reviewed 1 week ago via mobile

It was a pleasure to visit Sheraton hotel a very great hotel one of the best so far. Great rooms, very clean and most importantly great costumer service especially Noel from the cafè very highly recommended hotelMore

Thank nancy p
Response from Diana T, Guest Relations Manager at Sheraton Santo Domingo HotelResponded 6 days ago
Google Translation

Estimada nancy p, Le damos las gracias por honrarnos en seleccionar nuestro hotel para su visita a Santo Domingo y...More

Reviewed 1 week ago via mobile

As a gold SPG member, I was very pleased with this hotel. Very friendly staff from check in to all the house keepers. Clean updated rooms. Nice pool with bar. Excellent workout room. Great hotel location. Next to bars, restaurants, casinos and walking path along...More

Thank John M
Response from Diana T, Guest Relations Manager at Sheraton Santo Domingo HotelResponded 1 week ago

Dear John M, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of...More

Reviewed 2 weeks ago

Very good breakfast options and excellent restaurant service. Location is perfect close to malecon and downtown offices, in my case work perfectly because it was a working business trip related. Also, great rate!More

Review collected in partnership with this hotel
Thank carlosdL9572XN
Response from Diana T, Guest Relations Manager at Sheraton Santo Domingo HotelResponded 2 weeks ago

Dear carlosdL9572XN, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$115 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$115 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (455)
Room & Suite (369)
Dining (195)
Pool & Beach (120)
Amenities (44)
Business Centre & Event Rooms (21)
Family and Play Areas (15)
Questions & Answers
Ask a question
Nicole S
16 November 2017|
AnswerShow all 5 answers
Response from Diana T | Property representative |
Dear Nicole S, Thank you for contacting us, we kindly confirm our Suites have the living room area separate from the bedroom. Looking forward to have you. Best regards,
0
Votes
Les D
3 October 2017|
AnswerShow all 4 answers
Response from Katherine J | Reviewed this property |
It was arranged for me - you can use a private service or Uber.
0
Votes
KAREN p
1 August 2017|
AnswerShow all 4 answers
Response from MimiPenni | Reviewed this property |
Fairly large size- Accommodated seemingly 25 people comfortably. Smaller shallow end but had plenty of railing.
1
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12345611
Room Tips
"Far from the lifts"
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"Pick a room away from the elevators."
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"Ask for a view of the sea and a balcony"
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"Ask for a sea view; they might give you one, albeit over a car park and bin area!"
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