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Sanctuary Cap Cana by AlSol

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4,366 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,806: English reviews
Fort Mill, South Carolina
Reviewed 24 January 2016

Best views, excellent 5 star service. Paradise on earth. JT, Santos, Cesar & Francesca were great all week. This was our 4th visit and we look to return in a couple of months. Close to the best golf in the DR. Amazing sights. Short cab ride to anywhere, no need to rent a car. Worth the money for an amazing...

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Helpful?
1Thank stiven2016
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear stiven2016, Thank you for your loyalty when trusting your holidays into our hands at Sanctuary Cap Cana by Alsol and for taking the time to share your recent experience on TripAdvisor. I would like to express how satisfied I am to read that the beauty of our premises and the excellent service from our friendly staff made your holiday...

Lenoir, North Carolina
Reviewed 23 January 2016 via mobile

Just wanted to say what a great place to visit! The resort is absolutely beautiful!!! Great staff they make a point to get to know you personally and are very acomadating!! A great big thank you to Martin Lawrence, JC, Butterfly, and Will Smith. You are all great!!!!

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Thank Tammy G
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear TammyG, Thank you for posting a review about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for Holly’s birthday celebration. I am very glad to read your positive lines referring our beautiful premises, and the friendliness of our staff that made you and the entire group to experience an unforgettable stay and birthday celebration....

Utah
Reviewed 23 January 2016

The Sanctuary is a beautiful all-inclusive resort. We spent 7 nights at The Sanctuary and were very impressed with the food, amenities, and the pool and beach area. The restaurants were all excellent and so was the service. My husband and I were really impressed with this resort! It is everything an all inclusive should be. The weather was perfect...

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Helpful?
1Thank FamTravel2015
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear FamTravel2015, Thank you for writing a review about your stay at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. I am very pleased to read that our friendly staff, starting with Jose Ferrand your butler, made your holidays “so perfect” as you wrote at the end of your publication. I will congratulate all those...

Chambersburg, Pennsylvania, United States
Reviewed 23 January 2016

Sanctuary Cap Cana is a great resort. Not crowded at all. The food was great and the service was exceptional. Thanks to Junior and Robert two great servers and Edwardo making great omelets every morning. You won't be disappointed. If you are looking for a resort to swim in the ocean this is not the place. The beach is nice...

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Helpful?
1Thank Loren M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LorenM, Thank you for sharing your experience on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. I am glad to read your positive valuation about the beauty of our premises and our varied gastronomy. I will share your congratulation to our Eduardo, Junior and Robert whose friendliness and excellent service were part of your happy...

philadelphia
Reviewed 23 January 2016

We chose Sanctuary Cap because we wanted an all-inclusive, adult only, peaceful place. We got just that. This place is perfect if you are looking for quiet and lovely. There's not a lot of action. We were always amazed that the pool had many open chairs - never a need to grab chairs at 8 am. Ronald was the best...

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6Thank bratzoe
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear bratzoe, Thank you for taking the time to post a review on TripAdvisor and for trusting your holidays in our hands at Sanctuary Cap Cana by Alsol. I am very glad to read your positive lines describing the beauty of our grounds, and the friendliness and excellent service of our staff in all departments of our hotel that made...

Reviewed 23 January 2016 via mobile

We went there for a nice get away and has the most amazing time! The staff at the pool were fun and engaging! Lots of activities for everyone! Martin Lawrence (not his real name) & Will Smith (same thing) were awesome! They got the crowd going and kept the energy high! We had so mu

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Helpful?
Thank amykramer
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear amykramer, Thank you very much for choosing Sanctuary Cap Cana by Alsol for your holidays and for your motivating comment on TripAdvisor. I am very thrilled to read that my team (especially our entertainment crew) made you feel at home as it is our goal at Sanctuary Cap Cana by Alsol. Martin Lawrence and Will Smith will be very...

Reviewed 23 January 2016

The Sanctuary was surprising clean and well constructed. The food and drink were excellent and plentiful. In the end, the staff made the difference. Our butler Jose Ferrand took care of every need -- making dinner reservations, setting up excursions, and making us feel safe and welcome -- and he went out his way to make sure we were happy....

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Helpful?
1Thank Wissel35
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear wissel35, We thank you for writing a review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for your group holidays. I am very pleased to read that the excellent service provided by our staff members as well as our international cuisine made you and your entire group enjoy an unforgettable experience....

Reviewed 23 January 2016 via mobile

Excellent vacation thank you all entertaining staff JC menor butterfly Sexy bally mr micke laurens mr blue Bernardo margarita Emilio Bertilio bares el rrompedor I loved sanctuary cap Cana Jesus chest JC is the best thanks JC I come back for sure

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1Thank Holly J
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear HollyJ, Thank you for taking the time to share your experience on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your birthday celebration. It will be very motivating for our entire staff (especially for our team from Bars and Entertainment) to acknowledge your kind lines about their excellent service and friendliness. I will congratulate them for making...

Reviewed 23 January 2016 via mobile

Me and a group of girlfriends visited Sanctuary Cap Cana this week. It was my first time to the DR and it was unbelievable. All the staff is so friendly! JC in particular was very helpful. He got us coconuts from the trees so we could have fresh coconut milk to drink. He also went out of his way to...

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Thank Beverly B
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear BeverlyB, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays with your friends and for posting a review about your experience on TripAdvisor. I am very glad to read that our friendly staff made you and your friends feel at home with our entertainment activities, excellent service and international cuisine. I will congratulate Bernardo and...

Heraklion, Greece
Reviewed 23 January 2016 via mobile

Really beautiful hotel! Luxurious rooms, amazing tropical place, friendly, kind and helpful staff, delicious food, nice restaurants! The prices are high. The receptionist will try to make you change your room for an other more expensive.

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1Thank Mary K
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MaryK, Thank you for your publication on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. We appreciate your positive valuation of our beautiful colonial style grounds, our international cuisine and friendly staff. At Sanctuary Cap Cana we want to guarantee a vacation that will be unforgettable with excellent personalized service. We will be honored to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: £330 - £544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#12 Luxury Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Castle rooms are not centrally located compared to the beach walkout rooms and villas”
 of 5 bubbles travelerK7674XM, 22 Mar 2017 | Read review
“make sure you have an ocean view room, The junior suites seem to be the best, great space, and literally in the middle of everything.”
 of 5 bubbles segreen2016, 21 Mar 2017 | Read review
“Castle Honeymoon rooms are very Private and perfect to relax at.”
 of 5 bubbles pingpongladyont, 21 Mar 2017 | Read review
“Check out the villas”
 of 5 bubbles billcG9701NK, 19 Mar 2017 | Read review
“monarch villa room 2009 close to main bldg, quiet, intimate, amazing.”
  • monarch villa view of villa from backyard
  • punta espada next door golf course the best in the world
  • monarch villa room 2009 view of the beach and flowers trees i have never seen before
  • our double deck wonderful breezes and view
  • monarch villa separate king size bedroom
  • monarch villa lviing room
 of 5 bubbles sharkhark, 18 Mar 2017 | Read review
5 of 5